Mess Maid Right NW LLC

Mrs*** had a quality assurance concern regarding how the bed was madeWhen she brought this concern to light we thanked her for providing feedback and also encouraged Mrsm *** to look for a new cleaning provider as the requested bed making has always been a pain point we have not been
able to deliver onMrs*** was not happy with our suggestion and directed us to charge her credit card and return her keyWe agreedWhen we sent her the invoice for the cleaning she now refused to pay since she realized we did not have her credit card information on fileShe demanded that her key be returned first and she would then pay the balanceClearly this speaks to the lack of integrity Mrs*** has as she now was taking a dofferent stance from the original agreementMrs*** will receive her key upon paying the $discounted fee she receivedAs soon as we receive receipt of payment we will send her key back as agreed via certified mailShe is days past dueIf her incoive reaches days past due we will send the invoice to collections and she will have to deal with the collections company directlyAt this time we will also send her key back via certified mail

Complaint: ***
I am rejecting this response because:The business is withholding my personal property - a key to my home - after multiple written requests to return it This is illegal and is an unethical business practice There are alternative legal methods available to the business to pursue payment if the invoice is not reconciled Also, my concern about the threat to slander my business was not addressed
Sincerely,
*** ***