Initial Business Response /* (1000, 5, 2015/10/06) */
*** our General Manager and I called for *** *** on Tues 10/16/at 11:AM but she was busyWe spoke with her associate regarding the auto batch failure on the new credit card terminalThe associate confirmed that this issue had
been resolved over a week ago and is no longer an issueWe explained that they were manually batching before which, when you manually batch the terminal, it will override the auto batch setting in the terminal for the following hoursNow auto batch is running smoothlyAlso wanted to clarify there were never any missing deposits*** *** did report this to the technical support team and worked hard for the clientWe asked *** *** to call us if there are any further issues and to ensure her complete satisfactionPlease mark this as resolved to the merchants satisfaction
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issues have been taken care of for the most part
Initial Business Response /* (1000, 5, 2015/10/06) */
*** our General Manager and I called for *** *** on Tues 10/16/at 11:AM but she was busyWe spoke with her associate regarding the auto batch failure on the new credit card terminalThe associate confirmed that this issue had
been resolved over a week ago and is no longer an issueWe explained that they were manually batching before which, when you manually batch the terminal, it will override the auto batch setting in the terminal for the following hoursNow auto batch is running smoothlyAlso wanted to clarify there were never any missing deposits*** *** did report this to the technical support team and worked hard for the clientWe asked *** *** to call us if there are any further issues and to ensure her complete satisfactionPlease mark this as resolved to the merchants satisfaction
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issues have been taken care of for the most part