Meridian Payment Systems

Initial Business Response /* (1000, 8, 2016/05/16) */
The account manager assigned to Accounting Integrity verified that the program (Authorize.net) was compatible with the software Xero prior to signing the account. Every measure was taken on our company's behalf to ensure that Mrs. [redacted]'...

account was taken care of. First off, it is only our responsibility to set up the authorize.net software and ensure that everything on our end is intact so that she can begin processing. Once we were notified that she was having issues we connected her to tech support for both the processing and the authorize.net program. We were assured by both that everything was connected as it should be and that the issue had to be with her Xero software.
We are not obligated to deal with third party companies, however, on March 10, 2016 I went as far as to research troubleshooting tips for the Xero software for Mrs. [redacted]. I provided her with a link that gave step by step instructions how to integrate Xero with Authorize.net. I told her I would follow up with her the next day. I made several outbound calls to Mrs. [redacted] attempting to follow up, however I was unable to reach her.
Regarding Mr. [redacted]' account, Integrity Engineering, our office was not made aware that his account was experiencing the same issues as Mrs. [redacted]. We were told that he had not processed anything because his business was slow and there wasn't anything to run on a credit card.
On April 8, 2016 we received an email from Mrs. [redacted] expressing her concerns for both accounts. A number of emails and phone calls were exchanged after that point in an effort to rectify the situation.
Mrs. [redacted] is requesting the following refunds:
Engineering Integrity
$38 charged on 3/2/2016 = this is a valid charge. It is the month end fees for February
$38 charged on 4/4/2016 = this is a valid charge. It is the month end fees for March. The account cancellation form was submitted on March 28 and account was closed on April 5, 2016. Since the account was still open for the majority of March, the fee still applies.
$29 overdraft fee is a refund they would have to discuss with their bank. The merchant fees were agreed to when the merchant application was signed.
Accounting Integrity
$23 charged on 3/2/2016 = On April 12, 2016, [redacted] submitted request to the processing bank to refund $23.70 since Mrs. [redacted] was unable to integrate Xero and Authorize.net
Initial Consumer Rebuttal /* (3000, 16, 2016/06/02) */
In reviewing the response by Meridian to my complaint, I felt it necessary to address what they wrote. I do appreciate the work that the account manager went to in an effort to assist me with these issues. He was helpful, but the problem lies in the fact that the problems were never resolved. Neither my husband nor I received the service we had signed up for we never were able to receive credit card payments, which is the service Meridian was supposed to provide.
Secondly, they claim to have contacted me many times. That would have been nice and helpful, but it was very rare that I received a response to any message that I left for them. I had to contact them multiple times and wait sometimes over a week to receive a response.
In closing, I am disappointed that they refuse to accept responsibility for the issues. It is not a large amount of money, but for two new business who are starting out, it is significant. I am disappointed that, for a business who serves other businesses, they have the power to affect the health of a business and refuse to accept that responsibility and to make things right.

Initial Business Response /* (1000, 5, 2016/05/26) */
The $20 debit transaction was sitting idle in the credit card terminal awaiting settlement. The merchant failed to settle their machine correctly. Since the machine is now in our possession I went ahead and settled the batch. I confirmed with ...

tech support that the batch did settle correctly and that $20.01 will be deposited to the merchant's bank account on Saturday or Tuesday since Monday is a bank holiday.
I called the business and spoke to [redacted] and told him when he can expect to receive his money.
Customer had no further questions.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not be satisfied until I see the money clear. Thank you.
Final Business Response /* (4000, 9, 2016/05/31) */
The deposit details are:
Date of deposit: 05/27/2016
Amount: $20.01
Deposit Trace:XXXXXXXXXXXXXXX
The funds were sent for deposit on May 27 (Friday, due to the bank holiday (Memorial Day) the funds should have been deposited to the account on file today, Tuesday May 31, 2016 OR tomorrow, Wednesday June 1 at the latest.