Mercy Hospital Lincoln

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Contact Name and Title: [redacted] M Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mercy.net Due to patient privacy laws as well as our respect for patient confidentiality, we are unable to comment publicly on a specific patient's careHowever, Mercy Hospital Lincoln takes patient questions and concerns very seriously, and we encourage patients to contact us directly to discuss any issuesThe direct number they can call is XXX-XXX-XXXX to speak to our Patient Relations representativeThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Had they either accepted/returned my call I would not have had to resort to this and it seems I am still in the same boatIts clear why people in the area say not to go here and I won't be making the mistake again

Initial Business Response /* (1000, 5, 2015/10/30) */
Contact Name and Title: [redacted] Mgr-RM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mercy.net
Due to patient privacy laws as well as our respect for patient confidentiality, we are unable to comment publicly on a...

specific patient's care. However, Mercy Hospital Lincoln takes patient questions and concerns very seriously, and we encourage patients to contact us directly to discuss any issues. The direct number they can call is XXX-XXX-XXXX to speak to our Patient Relations representative. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Had they either accepted/returned my call I would not have had to resort to this and it seems I am still in the same boat. Its clear why people in the area say not to go here and I won't be making the mistake again.

On Thursday, June 1, I received written notification regarding a complaint from [redacted] M. [redacted] (ID [redacted]).  This communication is regarding an ER visit on 4/24/16 for a dependent of Ms. [redacted].Thank you for giving our organization an opportunity to respond.  Although stated in...

the letter this is the second communication regarding this complaint, it is the first communication the patient relations department has received.  Please understand that a prompt response to any feedback is high priority in our organization.  At this point, I am unable to identify the dependent of Ms. [redacted] to investigate her concern.  Are you able to provide me with the patient's name and date of birth so I may positively identify and investigate the situation?Please be assured that Mercy strives to resolve all patient complaints in a timely manner.  I assure a prompt response to this matter once I have the necessary information to investigate.  If appropriate, I'm happy to speak directly with Ms. [redacted] as well.  Please feel free to contact me directly at the office number below.

This is not response is not sufficient or accurate. On May 2, 2017 when I realized there was an negative transaction on my credit report I called. I spent hours on the phone with my insurance company ([redacted]) and with Mercy were we were not able to come to a sufficient resolution.
The patient was my son [redacted], Date of Birth 01/01/06. The date of service was 4/24/16.