Merck & Co. Inc.

Review: Merck will not honor their rebate program because of the wrong product code provided. They are unwilling to work with the customer to resolve the rebate issue. It is a confusing program to provide multiple documentation of the purchase. I want the company to honor the rebate program.Desired Settlement: I would like Merck to honor the rebate program and refund $35 back for the pet medication purchased. If a customer goes through the hassle to complete the rebate requirements in good faith the company should honor the request for a rebate.

Business

Response:

Recordrejected on 8/4/2015 due to the following reasons:o Pet owner registered for 4 doses of Bravecto online, butthe invoice indicated that only 2 doses of Bravecto had actually beenpurchased.o Purchase date on the invoice was from February 12, 2015.Since the pet owner just registered at the end of July for February purchases,the record did not meet the business rules criteria that registrations must bereceived within 90 days of the veterinarian visit.we will however be issuing a rebate but again by rules of the program it will be for $15 not $35 clearly stated in the program. we are doing this as a good faith effort.