Mercer Adams Funeral Service

This is with regards to your letter dated 10/14/15 ...ID # [redacted]John W. Jakiel 3144 Bradbury Drive Aliquippa, PA 15001A garden window was purchased through Thermal Industries. A coat of mold rdant was applied to the wood of the garden window by Mr. Jakiel, or his installer. With regards to...

the warranty, the warranty states that the product is warranted against chipping, cracking, peeling, pitting and blistering....but also states that does not apply to any damage caused by improper installation, accident, fire, hail, flood, explosion, misuse, abuse, vandalism, or other external forces (this is the part that painting with a rdant would fall under.) No recommendations are made for any coating of rdants for our windows.If at any time Mr. [redacted] would have contacted Thermal Industries to inquire about applying a mold rdant, we would have not recommended this practice. We do not warrant any product that has been physically altered in any way after it had left our facility.Sincereiy,Jennifer A[redacted] Customer Service Manager Thermal Windows and Doors