Mercedes-Benz of Denver

Complaint: [redacted] I am rejecting this response because:too much time has passed and all they wanted to do is sell me a new car...it is unfortunate because we were going to purchase another Mercedes, but with them trying to make another sale ratger than actually fixing the problem...we decided to trade it in to another companyThank you for checking with me [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and only after contacting Customer Relations at Sonic Automotive Incwas this resolvedAs a Mercedes Benz customer this should have been dealt with at the dealership level with much more respect! I will not deal with Mercedes Benz of Denver again Sincerely, [redacted]

I will be taking a look into the history of this vehicle Please allow a couple days of research Please have the customer call me here is my direct number [redacted] Since I have only been here a couple weeks this is the first I have heard of this matter [redacted] *** **Mercedes Benz of Denver

Thank you for sharing this complaint with usI truly appreciate the relationship between Mercedes-Benz of Denver and the Revdex.com.I have spoken with *** ***, and we have resolved the issue, ensuring the recall work is being done on his vehicle in a timely fashionHe is in
complete support of our resolution and has assured me of his support for Mercedes-Benz of Denver as well.Let me know if you need further information.Regards,*** ***

Mr. [redacted] who traded this vehicle in did not have title in his name.  The customer had purchased the vehicle in Kansas and would not go to Kansas to finish the title process.  I had to have the MSO and all title work sent to me from Kansas dealership.  This then had to...

be titled in the customer’s name.  This vehicle was to have a hold on it until the title was completed.  However this did not happen.  I am not sure how taxes work in Kansas for tax credit.  Customer delay in title was due to him not completing title work.  We still allowed Mr [redacted] to receive Colorado tax credit for having a trade even though trade was not in his name.  Thank you - [redacted]

We reimbursed the customer and satisfied this claim. Thank You[redacted]

Complaint: [redacted]
I am rejecting this response because:too much time has passed and all they wanted to do is sell me a new car...it is unfortunate because we were going to purchase another Mercedes, but with them trying to make another sale ratger than actually fixing the problem...we decided to trade it in to another company. Thank you for checking  with me.     [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and only after contacting Customer Relations at Sonic Automotive Inc. was this resolved. As a Mercedes Benz customer this should have been dealt with at the dealership level with much more respect! I will not deal with Mercedes Benz of Denver again.
Sincerely,
[redacted]

I will be taking a look into the history of this vehicle.  Please allow a couple days of research.  Please have the customer call me here is my direct number [redacted].  Since I have only been here a couple weeks this is the first I have heard of this matter.   [redacted]...

**Mercedes Benz of Denver