Mercedes-Benz of Chicago Fletcher Jones

Fletcher Jones and their finance manager perpetuated a fraud by confusing a $999 Deposit with Extended Care which coincidently costs $999.
Who puts down a $999 deposit and Why not $1,000, as was suggested by the finance manager, who then changed it to $999.
I never expected this kind of fraud to be openly committed by a prominent dealership as Fletcher Jones. However when I contacted an attorney familiar with these type of lawsuits, I was informed that it is very common for Fletcher Jones to defraud customers, and when a fraud is discovered by a customer and brought to their attention, Fletcher Jones will always offer to return the money.
This action makes Fletcher Jones complicit in this fraud since when I brought the occurrence of this fraud to attention of Fletcher Jones they could not answer these simple questions;
Why a deposit was charged of $999 and not $1,000 as the finance manger suggested to lower the interest rate (total fabrication)? and
Why I never signed the extended care contract but was charged for it anyway?
Fletcher Jones quickly offer to return the $999 but then after waiting 2 months only sent me $499. Is Fletcher Jones implicating me in their fraud because I'm splitting the guilt of the fraud refund with them?
Recently, when I mentioned that I will place the evidence of this fraud in the hands of an attorney, Fletcher Jones offered to return the balance of the $999.
Why return it if there was no wrong doing?
Very sad when a car dealer can only make a profit by cheating customers. Pay the finance manager a larger salary and stop depending on the practice of pressuring the finance manger to earn monetary commissions.
My suggestion to anyone who has purchased a vehicle from Fletcher Jones is to review their contract and see if a deposit amount was suggested to you and actually it's the same amount as an item like extended care........don't be stupid like me and pay for something you didn't want or never signed a contract for. Confront Fletcher Jones and get your money refunded.
There are other dealerships out there that really want to "do the right thing" I regret I did not shop at a honest and reputable dealership.

I had my worst experience with a car dealership here. I went for a regular service that was covered under my warranty and got a loaner vehicle for the day. I understood the terms of agreement involves me paying for any damage to the loaner car. Unfortunately, a nail flattened one of the tires and I understood that I had to cover the price; however, that was when the problem began.
I have no qualms with the service department; in fact, Shannon went out of her way to help me. However, when she asked the parts sales department if they can cover the tire at cost, the sales person made it clear that he needed to make a profit on my loss. They ended up quoting me for more than double the price of the tire I could find from many other sellers. Additionally, they made sure that I had to pay for all the other overhead costs including labor, which apparently costs an additional $89 for a single tire change that takes 10-20 minutes.
At multiple layers, Fletcher Jones had an opportunity to make this loss more bearable for me, but instead they used it as an opportunity to increase their bottom line. I am going to find another dealer in the area and most likely even change my car after this experience and not buy a Mercedes again. I don't how worse can customer abuse get.

I received a tire replacement from Mercedes Benz of Chicago on October 16, 2017. The Service Advisor Terry *** was informed of my insurance coverage and provided a copy of the form and number that he had to call for authorization for approval to service. Terry *** did not call the insurance company until two days after my service was completed which left the service not approved for reimbursement per notification from the insurance company. I spoke with the guest relations multiple times and the specialist Ashley stated someone would contact me to address this error. No one called. I provided this information in person to Mercedes Benz Service Manager and he apologized and said they would reimburse me the $344.93 and work out their reimbursement directly with the insurance company on November 22, 2017. To date, I have not heard back from anyone. I have made repeated calls and left messages for to Dan *** (Guest Relations Manager), Geoff *** (Service Director), and Vince *** (Director of Fixed Operations).

I brought my *** sprinter (mercedes engine) to them in 2016. they replaced a part for $1500, told me it was fixed so I could come in and get the car. it was not fixed, I called them up to tell them, they were very standoffish and told me to come in and prove it to their mechanic. I drove around with him and was able to reproduce in about 3 or 4 minutes. they then claimed the piece they replaced definitely needed to be replaced anyways. I gave them a couple more chances to figure out the problem. one time they told me to bring it in, I called at the end of the week and they said that hadn't looked at it at all. after giving them one more time to try it out, receiving lackluster information about what they had tried, I decided to ask for a refund on the service portion of the part they wrongly replaced. they sent me to the customer rep, dan ***, who promised he would get back to me the next day with an answer. I have since reached out many times and been completely ignored by everyone I talk to.