Mephisto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mephisto ShoesNE 8th STBellevue, WA 98004February 24th, 2017We will be reaching out to customer *** ***.Our procedure for this type of situation was not properly handled by our sales staffThis item should have been sent in to our repair facility for inspection where the item would
either be repaired or replaced at the manufacturer's discretion.I will be reaching out to Mr*** to offer this solution and ensure that this problem is resolved to his satisfaction.Michael ** M***Owner