Mepco

Re: Complaint Case Number: *** Mepco Account Number: *** | *** | CHRISTI *** Thank you for contacting MepcoWe strive to provide exceptional customer service and appreciate the opportunity to address your concerns In response
to the specific allegations in the consumer’s complaint, please understand that Mepco services payment plans for providers of vehicle service contracts. Mepco has no involvement in the development, marketing, sale, claims processing activities, or other administration of these vehicle service contracts, and Mepco does not engage in any form of telemarketing. Ms*** was contacted not by Mepco, but by *** *** Protection Corp to be provided a vehicle service contractAs well, *** *** Protection Corp arranged with Ms*** for making monthly payments and the terms of the contractMepco received the payment plan information from *** *** Protection Corp and set up an account for billing and collection based on that informationMepco is only the servicer of the payment plan related to the vehicle service contract, sending bills and collecting payments, and is not the seller or administrator of the vehicle service contractAs a result, Mepco is unable to directly respond to the specific issues in the customer’s complaint However, Mepco takes all customer concerns seriously and has issued a refund in the amount of $for a payment collected on 2/25/Additionally, we have forwarded your complaint to the selling agent, *** *** Protection Corp, and the service contract administrator, *** *** *** for resolution. Since Mepco only services the payment plan (collection of payments), Ms*** would need to contact their offices directly for any information regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any vehicle service contract related issues Our contact information for these businesses is as follows: *** *** Protection Corp (***) *** *** *** *** (***) *** If we can be of any further assistance in helping the customer resolve their concerns, please contact Mepco directly at (800) 397-

[redacted]Dear Ms. [redacted] - Thank you for contacting Mepco Finance Corporation ("Mepco") - We strive to provide exceptional customer service and appreciate the opportunity to address your concerns. Please understand that Mepco services payment plans for...

providers of vehicle service contracts and is in no way responsible for the development, marketing, sale, claims processing or other administration of the vehicle service contracts. Upon receiving your complaint, Mepco contacted the selling agent of your vehicle service contract, Endurance Direct Warranty Services, and confirmed that they had processed a cancellation on your policy. In light of this information, Mepco has processed a refund to your card in the amount of  $298.65 - you sould see this credit to your account within 48-72 business hours.  If we can be of further assistance, please contact our Customer Service department directly at [redacted] Monday - Friday from 8A - 5P CST. Sincerely, [redacted]Compliance and Corporate CommunicationMepco Finance Corporation