Initial Business Response / [redacted] (1000, 10, 2016/10/25) */ RE Case # [redacted] We received this complaint via email on October 21, and via mail on October 24, Complaint was filed in September and we were never notified until nowNardo Builders was notified of the shower issue and sent out our framing contractor to see what needed completedHe met with Mr [redacted] and they agreed to try a caulk solution to see if that would help fix the problemCaulking was completed and we were then notified by Mrs [redacted] that the caulk did not work and to go forward with next stepsIt was determined the repair would help fix the problemCaulking was completed and we were then notified by Mrs [redacted] that the caulk did not work and to go forward with the next stepsIt was determined the repair would require removal of wall tiles and removing the shower base, fixing support and then reinstalling shower and tilesOur tile supplier was instructed by homeowner to see if they could find the matching tile die lot which took time to get in so she could confirm if she would accept the match or notSamples were ordered as per owner's instructions to see if they would like the color matchTiles were delivered and left on front porchWe were notified by the homeowner next day that all tiles were crackedThe tile company issued a new order and when it came in they lined up replacement of the base and tile accordinglyDuring the removal drywall was damaged, shower doors had to be taken down and a small section of trim had to be taken outNardo builders lined up all subs to install and complete the touch up work on the same day which did occur at time provided by homeownersThe painters are required to return to finish touch ups because the caulking needed time to dry after the owners returned from vacationWe were scheduled to finish those touch ups on October 26, but homeowner had to reschedule due to family emergencyOnce the owner is available our painters will return and paint the bathroom and the job will be completeIt is unfortunate that this took more time than anyone would have liked but steps had to be taken to try to make the least invasive repair as possibleSpecial order materials took time to get in creating further delaysNardo Builders makes every effort possible to make repairs in a timely fashion Sincerely, [redacted] Nardo Builders
Initial Business Response /* (1000, 10, 2016/10/25) */
RE Case # [redacted]
We received this complaint via email on October 21, 2016 and via mail on October 24, 2016. Complaint was filed in September and we were never notified until now. Nardo Builders was notified of the shower...
issue and sent out our framing contractor to see what needed completed. He met with Mr. [redacted] and they agreed to try a caulk solution to see if that would help fix the problem. Caulking was completed and we were then notified by Mrs. [redacted] that the caulk did not work and to go forward with next steps. It was determined the repair would help fix the problem. Caulking was completed and we were then notified by Mrs. [redacted] that the caulk did not work and to go forward with the next steps. It was determined the repair would require removal of wall tiles and removing the shower base, fixing support and then reinstalling shower and tiles. Our tile supplier was instructed by homeowner to see if they could find the matching tile die lot which took time to get in so she could confirm if she would accept the match or not. Samples were ordered as per owner's instructions to see if they would like the color match. Tiles were delivered and left on front porch. We were notified by the homeowner next day that all tiles were cracked. The tile company issued a new order and when it came in they lined up replacement of the base and tile accordingly. During the removal drywall was damaged, shower doors had to be taken down and a small section of trim had to be taken out. Nardo builders lined up all subs to install and complete the touch up work on the same day which did occur at time provided by homeowners. The painters are required to return to finish touch ups because the caulking needed time to dry after the owners returned from vacation. We were scheduled to finish those touch ups on October 26, 2016 but homeowner had to reschedule due to family emergency. Once the owner is available our painters will return and paint the bathroom and the job will be complete. It is unfortunate that this took more time than anyone would have liked but steps had to be taken to try to make the least invasive repair as possible. Special order materials took time to get in creating further delays. Nardo Builders makes every effort possible to make repairs in a timely fashion.
Sincerely,
[redacted]
Nardo Builders
Initial Business Response / [redacted] (1000, 10, 2016/10/25) */ RE Case # [redacted] We received this complaint via email on October 21, and via mail on October 24, Complaint was filed in September and we were never notified until nowNardo Builders was notified of the shower issue and sent out our framing contractor to see what needed completedHe met with Mr [redacted] and they agreed to try a caulk solution to see if that would help fix the problemCaulking was completed and we were then notified by Mrs [redacted] that the caulk did not work and to go forward with next stepsIt was determined the repair would help fix the problemCaulking was completed and we were then notified by Mrs [redacted] that the caulk did not work and to go forward with the next stepsIt was determined the repair would require removal of wall tiles and removing the shower base, fixing support and then reinstalling shower and tilesOur tile supplier was instructed by homeowner to see if they could find the matching tile die lot which took time to get in so she could confirm if she would accept the match or notSamples were ordered as per owner's instructions to see if they would like the color matchTiles were delivered and left on front porchWe were notified by the homeowner next day that all tiles were crackedThe tile company issued a new order and when it came in they lined up replacement of the base and tile accordinglyDuring the removal drywall was damaged, shower doors had to be taken down and a small section of trim had to be taken outNardo builders lined up all subs to install and complete the touch up work on the same day which did occur at time provided by homeownersThe painters are required to return to finish touch ups because the caulking needed time to dry after the owners returned from vacationWe were scheduled to finish those touch ups on October 26, but homeowner had to reschedule due to family emergencyOnce the owner is available our painters will return and paint the bathroom and the job will be completeIt is unfortunate that this took more time than anyone would have liked but steps had to be taken to try to make the least invasive repair as possibleSpecial order materials took time to get in creating further delaysNardo Builders makes every effort possible to make repairs in a timely fashion Sincerely, [redacted] Nardo Builders
Initial Business Response /* (1000, 10, 2016/10/25) */
RE Case # [redacted]
We received this complaint via email on October 21, 2016 and via mail on October 24, 2016. Complaint was filed in September and we were never notified until now. Nardo Builders was notified of the shower...
issue and sent out our framing contractor to see what needed completed. He met with Mr. [redacted] and they agreed to try a caulk solution to see if that would help fix the problem. Caulking was completed and we were then notified by Mrs. [redacted] that the caulk did not work and to go forward with next steps. It was determined the repair would help fix the problem. Caulking was completed and we were then notified by Mrs. [redacted] that the caulk did not work and to go forward with the next steps. It was determined the repair would require removal of wall tiles and removing the shower base, fixing support and then reinstalling shower and tiles. Our tile supplier was instructed by homeowner to see if they could find the matching tile die lot which took time to get in so she could confirm if she would accept the match or not. Samples were ordered as per owner's instructions to see if they would like the color match. Tiles were delivered and left on front porch. We were notified by the homeowner next day that all tiles were cracked. The tile company issued a new order and when it came in they lined up replacement of the base and tile accordingly. During the removal drywall was damaged, shower doors had to be taken down and a small section of trim had to be taken out. Nardo builders lined up all subs to install and complete the touch up work on the same day which did occur at time provided by homeowners. The painters are required to return to finish touch ups because the caulking needed time to dry after the owners returned from vacation. We were scheduled to finish those touch ups on October 26, 2016 but homeowner had to reschedule due to family emergency. Once the owner is available our painters will return and paint the bathroom and the job will be complete. It is unfortunate that this took more time than anyone would have liked but steps had to be taken to try to make the least invasive repair as possible. Special order materials took time to get in creating further delays. Nardo Builders makes every effort possible to make repairs in a timely fashion.
Sincerely,
[redacted]
Nardo Builders