Mena's Cleaner & Alterations Reviews (%countItem)
Mena's Cleaner & Alterations Rating
Address: 4606 Tecumseh Rd, East, Windsor, Ontario, Canada, N8W 1K7
Phone: |
Show more...
|
Add contact information for Mena's Cleaner & Alterations
Add new contacts
ADVERTISEMENT
On Monday Feb 10 2020 Brought a VERY expensive blazer to be repaired as it had a rip in the elbow section on one of the sleeves. I was received well and the lady who took my blazer and order seemed sweet. I've explained that the rip will require a patch - as its the only solution to the problem. I asked how long is going to take, and she assured me that it will be done within few days. I explained that i'm not local and that I leave town on Sat Morning, at which point she assured me that it will be done LATEST by Friday and someone will call me.
Friday came, and no one phoned me. I called to inquire and I spoke with a male who said"oh that might have forgotten to call you, but its ready you can come get it"
I went to collect my blazer and to my horror, the blazer had been only sown together. The fabric was bunched together and sown together making the sleeve tighter that it was. The Repair was less than professional as it looked that a 12 year old repaired it with a needle and a threat.
When addressed the issue with who seemed to be the owner, he got defensive and did not want to take any responsibility for the mistake, telling me that I got what I paid for.
I told him that I have asked for a patch on the elbows, and not a cheap sewing job, however he would not have it. Kept saying that this is what I asked for, therefore this is what they delivered. This is the best repair shop in Windsor, and if I didn't like the job they did I can go to the second best place instead.
When I said that I will take my business elsewhere, and wanted a refund, he proceeded to tell me he can fix it for "free" but needed another week to complete it. I explained again that i'm on a time constrain and i'm leaving tomorrow morning, so this fix need to happen today. He informed me that he cant help me and kicked me out of the shop.
Product_Or_Service: Cleaning and alterations
Refund Based on the experience i had i want a full refund for the total cost and my frustration, and no repair still on my jacket. I was charged 37 bucks for the repair and the clean, and no it was poor on both fronts
On or about Feburary 10 Mr. brought in a jacket to Mena's Cleaners with a torn elbow and asked to have it repaired. He did not give instructions to the lady behind the counter to have a patch sewn on. The tear was repaired and when Mr. came to pick up the jacket with other cleaning he stated that he instructed the lady behind the counter to put on a patch. Mr., the owner who was out at the time of the incident denied that he wanted it patched. He did not know upon confrontation that she was in the back of the store and when Mr. brought he forward he was a bit surprised when she also verified the fact that he did not ask for a patch. In order to placate Mr. mr. said he would sew on the patch for "free" if Mr. brought it in. (2 patches are needed to match. They are $15.00). Mr. became angry and abusive and slapped the counter and demanded that Mr. go and leave his business get the patch(s) and sew them on. Mr. had only charged Mr. $7.00 to fix the tear. Mr. stated that if Mr. would give him his $7.00 back he would give him a good business review.??? Strange, especially when Mr. was willing to do the patches for free immediately because Mr. was going home to Toronto. Mr. ordered him out of the store for being abusive.