Menard

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am very sorry if Mr [redacted] experienced problem with the ordering of materials for hispole buildingTo be clear, Menards docs not build pole buildings, nor contract to have thembuilt for individualsWhat Mr [redacted] purchased was not a building, "kit" or " package,"but rather a materials listDepending on construction techniques, local building codesetcaproject can require moreor lessmaterials than the generated materials list specifics.We arc willing to work with Mr [redacted] regarding any stock items with which he isunhappy [redacted] !"the responsibility lies with the homeowner and/or contractor todetermine which product best suits the requirements or the planned project and meets localbuilding codesI f additional materials arc needed, he can purchase themConversely, if hepurchase too much of' an item, you can return itNon-stock, special order items, per theterms or the contract, arc subject to a restocking feeThe refund will be issued in accordancewith the return policy posted at the store.We value Mr [redacted] ·s business and appreciate his understanding in this matter

Thank you for giving us the opportunity to respond Mr***'s concrns.I am sorry if Mr [redacted] did not receive his rebate checkAccording to records received fromthe rebate clearinghousethe rebate was sent his address on 5106/ [If Mr [redacted] believesthat his mail was stolen, he needs file a complaint with the police department and ourcooperate Security Department will work with his I()cal police department to gather whatevidence is available.Since we have no control over the delivery of the US Mailwe appreciate Mr***'scooperation in this matter.Sincerely,

Thank yo u for giving us the opportunity to respond to Mr [redacted] 's concerns.J am sorry that Mr [redacted] experienced a problem with his lawn mowerOnce they havebeen used, all gas-powered products must be taken to a manufacturer" s authorized servicecenter for inspectionAny problems found due to a defect in workmanship will be repairedunder warranty at no charge to the consumerThis inspection is required, not only to ensurethat there has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer"s defect that cannot beeconomically repaired, a refund , or replacement, will be offered at th at time.We value Mr [redacted] "s business and appreciate his understanding in this matter

Thank you for giving us The opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] was not able to purchase the 1·quart tote at the price she wanted.I have been unable to locale a quart Bella tote in our inventoryPlease ask Ms [redacted] 10send a readable copy of her receipt and the corresponding advertisement from StaplesWewill then be better able to address her concerns.We valuc Ms [redacted] "s business and appreciate her cooperation in this matter

[redacted] I have reviewed Menards reply about my complaint I tried to call Mr [redacted] but was sent to an automated response, which is their company right I also appreciate FINALLY being offered the opportunity to return the item that I had with my receipt and refund my money to the account as stated on their return policy And I would take them up on this offer, however after haggling over this for so long I actually gave this item away as an xmas gift and installed it for my mother I will tell Menards that she is happy with the item and as the person that installed it for her, this was easy to install The point of my complaint was not however to just return the item (and after this long haggling I figured their response would not allow me to return this item, so I gave the item as a gift The point is that Menards is faulty advertising in their store and not having positive customer service I went back into the store I purchased this from last night and their sign is still up (even after having this issue come up and their store manager even said yes it's confusing on the 5x I tried to return it because different manager said I could) And then when trying to contact and talk...talk, not yell or scream or carry on, but discuss my frustrations I can't even get a corporate exec to talk to me on the phone? And their policy that caused this is still hanging in their stores which can cause frustrations for other customers, yet they don't seem to care I've never contacted the Revdex.com as I try really hard to understand they are a business and also understand people try to cheat and lie everyday I simply wanted them to honor their policy (which after months they did through last email...thank you for that), treat me as a customer they value (by contacting me via phone to talk about this...showing me that I'm valued beyond needing to contact Revdex.com), and correct the issue (which isn't their policy but IS their signs in their store stating a different policy) And I understand totally this will cost them money and I quite honestly feel horrible about that Would it be a start to change the policy on their website to read "tender" as stated in the first reply, instead of account? It doesn't seem this would cost them much money I just don't feel Menards values customers and continues to feel it's ok to lie about their policies through their advertised return policies I'm trying to be reasonable and understanding I also understand Menards can do whatever they want as they are a big corporation In trying to be understanding I'll be honest, I'm perturbed about the trips I took out to return this item (15-min each way) That was an expense in gas to me Do I feel if they valued me I'ld get a gift card...possibly Will I expect that not at all What's sad is I shopped exclusively at Menards for years for my home improvement items Doors, trim, patio blocks, fans, showers, backyard fencing, patio furniture...all of it came from Menards And I've also NEVER had a company expressly state a policy and then refuse to honor it as Menards has, OR for that matter not have a company executive be willing to talk to a concerned customer Making me take an item back to a store and make months to get a check in the mail for that item does not at all resolve my complaint So I will again post my phone number and address for someone from Menards to contact me (please follow up with written..I'm not trying to catch anyone in a legal issue)

I am sorry that Mr [redacted] was unhappy with his pole building purchaseThe informationthat was forwarded to our office is incompletePlease ask Mr [redacted] to send readablecopies of his receipts and special order contracts to my attention at the address listed below.Also, please have him include an explanation of how what he received differed from what heordered, and which items he received that were ordered without his knowledge.We value Mr [redacted] 's business and appreciate his cooperation in this matter.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As you can see, Menards doesn't seem to be admitting any fault on their part That $loss isn't going to help or hurt me if I am not reimbursed by them, but I just wanted it to be known to their patrons that if they are buying materials based on Menards calculations, they may have a big surprise when dealing with their Ultra Deck Series and cost estimator software Although they told me how much the job would cost based on the accurate dimensions we gave them, it appears there is no guarantee the estimate is accurateLet me know if there is anything else I need to doThanks.Sincerely, [redacted] , MS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [You state that it clearly states that this says a payment made with debit card will be returned with same "tender" That's wrong, and I have taken two pictures to prove this Both those pictures were taken on the different business days from the point of sale Your posting says, returns with a receipt within days of purchase: purchases made with a debit card- a refund will be issued to the account The debit card that was used, this account has not changed, and I have bank documents showing this The only thing that changed was the debit card numbers associated with this account as they changed out the card As a consumer I appreciate you trying to protect me However, in this case you are not honoring the policy posted in your store And then (and please excuse me being bull headed and stating it this way), but I have picture proof that your policy does NOT state as you stated, using the word tender I have went through this with your managers at the store also and they agreed that the policy wasn't being enforced as written up there and only stated that "I'm sure our lawyers have it covered" and it was a new company policy to follow the laws coming out I will attempt to contact you Please be advised I can be contacted at ###-###-####.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The guard did ask me if I needed help as stated in the first comments, I said "NO" as the guy who was helping me find them worked in lawn and garden and told me to pull my vehicle around and he would 'MEET ME BACK THERE" NOT SURE HOW MUCH MORE ASKING I CAN DO? Also it has been days since I heard a reply and that too me is not good business,, I understand Menards is self serve,, wonder how they would of felt if the wood chips would of fell on me or if I would of tripped??? Lowes and Home depot are also self serve but their employees are more then willing to help, as stated this isn't the first lack of help incident we've had with Menards and telling me they are self serve isn't acceptable,, so are many other retailers I won't mention but I guarantee they wouldn't want me climbing to get my product and would want he customer to ask for helpThis response is totally unsatisfactory in my book and the fact that it took days to respond is HORRIBLE!!!! THEY NEED TO WORK ON THEIR CUSTOMER SERVICE AND QUIT MAKING EXCUSES!!!!!!!!!!! Chris L [redacted]

Thank you for giving us the opportunity to respond to Ms [redacted] 's ongoing concerns.I am sorry that Ms [redacted] is unhappy with our responseIf the rug was defective andreturned within 90-days, Ms [redacted] could have received the refund in the same tender asthe original purchaseHowever, since the return was complcted past the 90-days allowablein the return policy, we are not able to offer any refund other than what Ms [redacted] hasalready received.We value Ms [redacted] 's business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] "s concerns.I am sorry that Mr [redacted] is unhappy with the tile he purchasedWe have been unable tolocate a copy of Mr [redacted] "s orderPlease ask Mr [redacted] to send a readable copy of hisspecial order contract to my attention at the address listed below, so I can further investigatehis claim.We value Mr [redacted] 's business and appreciate his cooperation in this mailer.Sincerely, [redacted]

Thank you for giving us the opportunity to respond to Mr [redacted] ' concerns.I am sorry that Mr [redacted] was unhappy with the vanity he purchasedIt is my understandingthat the manufacturer has complied with his request for a S I adjustment on hispurchase, with which he is satisfied.We value Mr [redacted] ' business and trust his complaint can be closed.Sincerely

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] is unhappy with Ihe refund he receivedThe refund policystates that any gift cards, rebates, manufacturer's coupons, etcused as partial payment for apurchase arc refunded first as in-store cred it with the balance being returned to other forms oftender, in this case Mr [redacted] 's debit cardSince he was refunded Sas amerchandise credit and the balance to his debit card, the return was handled properly and inaccordance with the posted return policy.We value Mr [redacted] 's business and appreciate his understanding in th is matter

Thank you for giving us the opportunity to respond to Ms [redacted] concerns.I am sorry that Ms [redacted] was unhappy with how her transaction was handledIt appears asthough there was a delay in processing her request sinee the order was placed on a weekend.It is my understanding that Ms [redacted] 's account has been refunded.I trust this claim can be closed,Sincercly, [redacted]

Thank you for giving us the opportunity to respond to Mr [redacted] 's ongoing concerns.I am sorry that Mr [redacted] was unhappy with our previous responseWe have thoroughlyreviewed Mr [redacted] 's file and can find nothing in his latest correspondence that wouldchange our position of that stated previously.Therefore, we have closed Mr [redacted] "s file.Sincerely

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry the [redacted] were unhappy with the Lemux Stony Brook windmill they purchased.In order to investigate the [redacted] ' request, please ask them to send a readable copy of theircash register receipt to my attention at the address listed belowWe will then be better ableto respond to their concerns.We value Mr [redacted] 's business and appreciate his cooperation in th is matter

Thank you for giving us the opportunity to respond to Mr***"s concerns.I am sorry that Mr [redacted] was unhappy with the doors he purchasedPlease ask Mr [redacted] tosend a readable copy of his special order contract without the receipt covering the orderdetails to my attention at the address li sted belowWe will then be better able to address hisconcerns.We value Mr***"s business and appreciate his cooperat ion in this matter

Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms [redacted] was unhappy with her countertop orderI apologize ifthc scamkit did not arrive with the orderApparently, Ms [redacted] chose to drive and pick up the seamscaler instead of wait ing for it to arrive We must, respectfully_ deny her request for tripexpenses.We value Ms***'s business and