Menard, Inc.

Thank you for giving us The opportunity 10 respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with the response he received from the insurancecompany. The insurance folks are responsible far reviewing, and [redacted] ofclaims. If Mr. [redacted] is unhappy with the...

response he received, he can certainly followup with them. I lowcver, it does seem reasonable that the consumer would be responsible forproduct security once it has left the store.We value Mr. [redacted]'s business and appreciate his understanding in this matter.

as of your last letter you sent me on August 12 2015. along with that letter an attached letter from Menards from July 31 2015 stating that the Manufacturer would have a final resolution in a few days . as of august 30 2015 we have not heard nothing from the Manufacturer . I [redacted] is prepairing to contact the news medeia .[redacted] & [redacted] have been dealing with Menards & there Company (Manufacturer) far to long. This needs to be taken care of .

I am sorry if Mr. [redacted] has not received a copy of the resolution otfer by MidwestManufacturing. The offer was scntto [redacted]. IfMr. [redacted] has not received a copy of their offer, we would. respectfully. suggest that hecontact Ms. [redacted].

I am sorry that Ms. [redacted] is unhappy with the flooring she purchased. II is myunderstanding that Great Lakes Wood Floors. which holds and administers the warranty onthe nooring, commissioned an independent inspection. The inspector concluded that theflooring was not defective (see attached). If...

you have any further question about theflooring, Great Lakes Wood Floors would be better qualified to answer them. Please feelfree to contact the warranty holder if you wish.We value Ms. [redacted] 's business and appreciate her understanding in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] did not receive his rebate in a timely manner. I have contactedthe rebate clearinghouse on his behalf and have been assured that it is being issued. Pleaseask Mr. [redacted] to allow ten to fourteen...

business days for processing and mailing time.We value Mr. [redacted]'s business and appreciate his understanding in This matter

Thank you for giving us the opportunity to rcspond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] was unhappy with the handling fee charged on a special order.Please understand, this is a "per unit" packaging fee, which would cover up to the numbershipped on a pallet from the manufacturer. This fee...

is to ensure that the product is notdamaged during shipment.The printed advertising very clearly states that the panels may need to special ordered if theyare not carried in stock. We believe the advertising is very clear and not deceptive in anyway.We value Mr. [redacted]' business and appreciate his understanding in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My order was cancelled by the...

Menard's customer service rep and I was never offered a replacement from Menards. I had to contact the vendor (which I have all emails) to get ahold of Menards because they cancelled my order. THe rep responded that they can not do that. I ended up with a cheaper set for the same money which I am not happy with. I find that indeed this was a bait and switch. Menard's is lying about the way they resolved this. The vendor was more helpful than Menards.
Regards,
Michelle [redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] did not receive a discount on the items purchased during the bagsale. In order to investigate further we do need more information. Please ask Mr. [redacted] tosend a readable copy of his entire cash...

register receipt 10 my attention at the address listedbelow. We will then be better able to address his concerns.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely,

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] feels he did not pick lip his toilets at the time of purchase. Thetransaction information listed in his complain t does not appear as a valid transact ion in ourrecords. Please ask Mr. [redacted] to...

send readable copies of his original paperwork to myattention at the address listed below, so we can research his request.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

I just want Menards to handle this kind of situation quicker. If they take your money, I want them to get it returned same day or next day the latest. It's their fault they have improper equipment for debit cards.

I am sorry that Mr. [redacted] is unhappy with our price adjustment policy. I apologize if Mr.[redacted] was unaware of the policy; however, it is prominently posted at the store and on ourwebsite. Since price adjustments are a goodwill gesture, all price adjustments are given asan in-store merchandise credit...

check and cannot be refunded to the card used when makingthe purchase. There is nothing further we can offer.We value Mr. [redacted]"s business and appreciate his understanding in this matter.Sincerely,

Thank you for giving us the opportunity to respond
to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] is missing rebates he
submitted. Please ask him to send readable copies of the cash register receipts
for any transactions for which he has not received the rebate to my attention
at the address...

shown below. Please have him include any copies of
correspondence he may have received from the rebate clearinghouse or Menards.
We will then contact the rebate clearinghouse regarding appropriate payment.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Thank you so much for contacting us concerning this issue. We have heard from Menards INC and I  am not satisfied with the response I received. The letter is sending me back to the store manager with which I have the problem. I can not get any resolution from him because he says I have to...

contact corporate. Corporate sends me back to the manager. I am in a continual loop and no one at corporate will contact me except for sending me a letter sending me back to the manager. The store manager keeps telling me that I ran over on the 90 day return policy but the only reason we did is because the trusses were delivered damaged and I had to wait for Menards to replace them, which cause me to lose my spot with my builder. I couldn't return any extra supplies until the building was complete.  Any help I can get is greatly appreciated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As you can see, Menards doesn't seem to be admitting any fault on their part.  That $500 loss isn't going to help or hurt me if I am not reimbursed by them, but I just wanted it to be known to their patrons that if they are buying materials based on Menards calculations, they may have a big surprise when dealing with their Ultra Deck Series and cost estimator software.  Although they told me how much the job would cost based on the accurate dimensions we gave them, it appears there is no guarantee the estimate is accurate. Let me know if there is anything else I need to do. Thanks.Sincerely,[redacted], MS

Thank you for giving us the opportunity to respond to Mr. [redacted]·s concems.I am sorry that Mr. [redacted] is unhappy with the purchase of his bed. In order to furtherinvestigate his claim, please ask him to send readable copies of his receipt(s) and specialorder contracts to my attention at the address...

listed below.We value Mr. [redacted]·s business and appreciate his cooperation in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I just would like the corporate office to personally contact us because of the poor customer service in the store.  The store tried to get a manager to help with the exchange and they refused to come to the front.  We waited over an hour to speak to different people just to do the exchange on a toilet that was cheaper at every other store than menards.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Cara [redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am so rry that Mr. [redacted] is unhappy with his carpet. The warranty on this product is heldand administered by Marquis Industries and we must allow them to make warranty decisions.Customer sat isfaction is very important...

to us and we are, therefore, forwarding Mr.[redacted]'s concerns to Marquis Industries for their review and appropriate action.We value Mr. [redacted]'s business and appreciate his understanding in this matter.Sincerely,

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry but Mr. [redacted]'s complaint docs not contain enough information for me toinvestigate. I am uncertain why he is seeking a copy of the receipt at this time. Also, Iwould need to know the store location where the...

purchase was made, the name on the orderand the specific product purchased. Ir Mr. [redacted] provides the above information, I willattempt to locate the order record for him.We value Mr. [redacted]'s business and appreciate his understanding in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The guard did ask me if I needed help as stated in the first comments, I said "NO" as the guy who was helping me find them worked in lawn and garden and told me to pull my vehicle around and he would 'MEET ME BACK THERE" NOT SURE HOW MUCH MORE ASKING I CAN DO? Also it has been 36 days since I heard a reply and that too me is not good business,, I understand Menards is self serve,, wonder how they would of felt if the wood chips would of fell on me or if I would of tripped??? Lowes and Home depot are also self serve but their employees are more then willing to help, as stated this isn't the first lack of help incident we've had with Menards and telling me they are self serve isn't acceptable,, so are many other retailers I won't mention but I guarantee they wouldn't want me climbing to get my product and would want he customer to ask for help... This response is totally unsatisfactory in my book and the fact  that it took 36 days to respond is HORRIBLE!!!! THEY NEED TO WORK ON THEIR CUSTOMER SERVICE AND QUIT MAKING EXCUSES!!!!!!!!!!!
Chris L [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

re:[redacted]) case #[redacted]In respose to Menards we
reject the companys response.I [redacted] installed this counter top
correctly. When we first contacted Menards on The counter top and told
Menards that the last section would not line up. Menards called Midwest
manufacturing and told them that the last countertop section would not
line up and the last section was a different thickness and asked them to
send us anoter section they told us the countertop was made out of the
same piece and they match the countertop up before it leaves there
plant. Jerremy from Menards came to look at the countertop he could not
line it up. then in anoter letter from Midwest Manufacturing told us
that the countertop was made out of seprate pieces. the last section is a
different thickness and it will not line up the top is even the front
top edge is even the bull nose will not line up . I [redacted]
([redacted] )whant five hundred dollars off and we will try and fix
the countertop our selves or Midwest Manufacturing can replace the whole
countertop. [redacted] payed 2,800.00 for this countertop we need
some kind of settlement.Midwest Manufacturing if a part of Menards why
wont Menard stand behind there own Maufactur of a bad prduct.



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[redacted] would like five hundred dollars off and we will try to
fix the countertop our selves and not hold Menards responsible how it
turns out or they can replace the countertop with another.


Regards,
[redacted]