Memorial Hospital

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me MrH [redacted] has been in contact with us and advised that we should expect a check for our refund within two weeks time Regards, [redacted]

Friday, April 1, 2016Re: Revdex.com Complaint ID: [redacted] ( [redacted] )To Whom It May Concern;This letter is in response to Complaint ID# [redacted] ( [redacted] ) that I received on March 29, regarding insurance payment for DOS on August 28, at Memorial HospitalTwo payments were received on the Complainant's account Since this was an auto accident, we receive a payment in the amount of $from the liable party's auto insurance and that payment was posted on October 16, Then on December 4, 2015, we received payment from the insurance company in the amount of $ Since the Complainant was not at fault, the insurance company would not have been responsible and should not have paid We refunded the insurance company on December 16, in the amount of $with check# [redacted] We received a call from [redacted] at [redacted] on March 4, ensuring that the money had been refunded We informed [redacted] that it had and gave the check date and check number The account is now at a zero balance Please feel free to contact me at [redacted] if I can be of further assistance to youSincerely, [redacted] Business Office Director [redacted]

See attached

March 2017Dear Madam:This correspondence is in response to the complaint submitted by *** *** *** to The Revdex.com dated February 15, and the subsequent communication from your office to Memorial Hospital dated February 15, The issue *** *** brought forth is
regarding the billing for services provided to his son, ***, on February 18, 2016.In Summary, understand the complaint to be about Memorial Hospital rebilling ***'s account in December 2016, the result of which was the reimbursement to the hospital and subsequent patient responsibility increasing over that of the original billAll of this occurred after the patient had paid in full their responsibility and the account was at zero balance.As practice we review our billing to ensure that we are doing it accurately and per the guidelines of the insurance company we are working withIn this instance we identified the account as not being billed correctly for the services providedWithin our contracts we have with insurance providers there are provisions of time that we have to resubmit a claim should we find errorsWe subsequently did rebill this account per the appropriate guidelines to the insurance which did result in additional reimbursement and corresponding responsibility to the patient as dictated by their insurance policyAs also stated in the complaint, we did estimate the amount of responsibility the patient would have based on the insurance information they provided usAs with all patients we let them know that this is an estimate that is subject to change based the services providedFollowing this review we are taking the following steps to resolve this issueI will be reaching out to *** *** to give him an explanation of the sequence of events resulting in where we are at this timeMemorial Hospital as a gesture of goodwill has also adjusted the additional patient balance of $that was created by the December insurance rebillingThis includes refunding $which was paid to us on February 2, 2017.We look forward to closing this matter with The Revdex.com and *** ***.Curtis HChief Financial Officer

Revdex.com:
That's nice to know NOW, but at the time of service, I was not offered any other option, or told that my insurance might not cover it
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Mr. H[redacted] has been in contact with us and advised that we should expect a check for our refund within two weeks time.
Regards,
[redacted]

Friday, April 1, 2016Re: Revdex.com Complaint ID: [redacted])To Whom It May Concern;This letter is in response to Complaint ID# [redacted]) that I received on March 29, 2016 regarding insurance payment for DOS on August 28, 2015 at Memorial Hospital. Two payments were received on the...

Complainant's account.  Since this was an auto accident, we receive a payment in the amount of $552.00 from the liable party's auto insurance and that payment was posted on October 16, 2015.  Then on December 4, 2015, we received payment from the insurance company in the amount of $552.00.  Since the Complainant was not at fault, the insurance company would not have been responsible and should not have paid.  We refunded the insurance company on December 16, 2015 in the amount of $552.00 with check# [redacted]. We received a call from [redacted] at [redacted] on March 4, 2016 ensuring that the money had been refunded.  We informed [redacted] that it had and gave the check date and check number.  The account is now at a zero balance.  Please feel free to contact me at [redacted] if I can be of further assistance to you. Sincerely, [redacted]Business Office Director[redacted]

See attached.