We are so sorry that the artist was out of stock when our customer ordered We fully refunded the customer when we were notified that the artist couldn't fulfill the urn in a timely mannerWe're not sure why the customer couldn't reach us but we are open Monday through Friday from 6:30a to 4:30pm PST and also respond to emails within hours Our hearts go out to the customer for their loss and we're sorry we added to her grief
Revdex.com: [redacted] : The company did refund all of the money due to me and I am very thankful for your help Sadly, the company felt a falsehood was neededto explain their actions related to my concern and possibly why I contacted Revdex.com; I saved every email both electronically and hard copy (print) I sent to them, as well as their response
We are so sorry for her lossWe would never hang up on a customer [redacted] called our customer service department, was verbally abusive, acted like we had phone problems however our Company has three divisions and had no other phone issues [redacted] threatened to destroy our names via facebook, make sure that no one ever ordered from us again, and screamed into the phone each time she called We tried to explain that the manufacturer who drop ships the item was not able to fulfill the orderWe emailed [redacted] about the manufacturer's engraving machine being broken and apologized but explained we had to cancel and fully refund her since they were unable to fulfill her orderSee full refund and email to [redacted] below See proof of the full refund: PAYMENT HISTORY Transaction ID Amount Action Status Reason Date Gateway Code Gateway Response $ Sale Approved 10/12/4:PM This transaction has been approved $ Refund Approved full refund; artist engraving machine down 10/14/9:AM This transaction has been approved Here is proof that we emailed ***: 32594: cancelled Memorial Gallery Pets Oct (days ago) [redacted] Dear ***,We are so sorry but we had to cancel and issue a full refund for your orderThe manufacturer of this product, Bradford C***, just informed us this morning that their engraving machine is down and they are therefore unable to fulfill your orderWe apologize terribly for the inconvenienceOur hearts go out to you for your loss Take good care, [redacted]
We are so sorry that the artist was out of stock when our customer ordered We fully refunded the customer when we were notified that the artist couldn't fulfill the urn in a timely mannerWe're not sure why the customer couldn't reach us but we are open Monday through Friday from 6:30a to 4:30pm PST and also respond to emails within hours Our hearts go out to the customer for their loss and we're sorry we added to her grief
Revdex.com: [redacted] : The company did refund all of the money due to me and I am very thankful for your help Sadly, the company felt a falsehood was neededto explain their actions related to my concern and possibly why I contacted Revdex.com; I saved every email both electronically and hard copy (print) I sent to them, as well as their response
We are so sorry for her lossWe would never hang up on a customer [redacted] called our customer service department, was verbally abusive, acted like we had phone problems however our Company has three divisions and had no other phone issues [redacted] threatened to destroy our names via facebook, make sure that no one ever ordered from us again, and screamed into the phone each time she called We tried to explain that the manufacturer who drop ships the item was not able to fulfill the orderWe emailed [redacted] about the manufacturer's engraving machine being broken and apologized but explained we had to cancel and fully refund her since they were unable to fulfill her orderSee full refund and email to [redacted] below See proof of the full refund: PAYMENT HISTORY Transaction ID Amount Action Status Reason Date Gateway Code Gateway Response $ Sale Approved 10/12/4:PM This transaction has been approved $ Refund Approved full refund; artist engraving machine down 10/14/9:AM This transaction has been approved Here is proof that we emailed ***: 32594: cancelled Memorial Gallery Pets Oct (days ago) [redacted] Dear ***,We are so sorry but we had to cancel and issue a full refund for your orderThe manufacturer of this product, Bradford C***, just informed us this morning that their engraving machine is down and they are therefore unable to fulfill your orderWe apologize terribly for the inconvenienceOur hearts go out to you for your loss Take good care, [redacted]