Meli-D Creations

On Tue, Feb 2, at 4:PM, Meli-D Creations < target="_blank" [email protected]> wrote: In regards to the complaint filed against us, I feel there is a lot of information that was left outThe biggest factor being that all of the verbal agreements were made between my husband Ed and [redacted] in Spanish as she has told me in the past she does not speak EnglishSince I don't speak Spanish my husband had to be the interpreter in this case [redacted] ordered a trundle style bed for her daughter but wanted it to be built in a more "girly" design than what we normally doMy husband told her that as with all of our custom built beds, we will need exact mattress dimensions to insure that we build the bed to fit the mattressWe also require a 25% deposit before building anything as we have been left to hang dry many timesWhen the bed was finished and ready for pick up, [redacted] was unable to get itI texted [redacted] on June 18, we could deliver the bed during the weekend if she wasn't able to pick it upShe never responded backShe then came to our warehouse a week later and told Ed that her husband was upset with her for ordering a bed when they needed a dresser moreBecause she wanted to get a dresser instead, she then tried to say that the bed wasn't going to fit the mattress even though we built it to the dimensions that she gave usWe were then stuck with the bed that we then had to move the following week when we relocated to Arizona We feel that it was unfair for Ed to put a week’s worth of time building the bed, money into materials and my labor to paint the bed only for [redacted] to make a last minute cancelation just because her husband wanted a dresserOur policy states that we require a 25% deposit to initiate a buildAt any time during the design phase a customer can walk away with no obligations for the furniture but will forfeit 10% of their depositBecause the furniture was already built and paid for we felt that it was more than fair to offer to refund her $to cover the non refundable deposit We do intend on paying [redacted] back when we are financially able toAs I expressed to her on a text we were having car problems with all of our cars since moving to ArizonaI have also not been working because I have been caring for my mom with terminal cancerWe have incurred a large amount of debt and money loss because of these situationsOnce I am back to work we will refund her the $

On Tue, Feb 2, at 4:PM, Meli-D Creations wrote:In regards to the complaint filed against us, I feel there is a lot of information that was left outThe biggest factor being that all of the verbal agreements were made between my husband Ed and
*** *** in Spanish as she has told me in the past she does not speak EnglishSince I don't speak Spanish my husband had to be the interpreter in this case*** ordered a trundle style bed for her daughter but wanted it to be built in a more "girly" design than what we normally doMy husband told her that as with all of our custom built beds, we will need exact mattress dimensions to insure that we build the bed to fit the mattressWe also require a 25% deposit before building anything as we have been left to hang dry many times.When the bed was finished and ready for pick up, *** was unable to get itI texted *** on June 18, we could deliver the bed during the weekend if she wasn't able to pick it upShe never responded backShe then came to our warehouse a week later and told Ed that her husband was upset with her for ordering a bed when they needed a dresser moreBecause she wanted to get a dresser instead, she then tried to say that the bed wasn't going to fit the mattress even though we built it to the dimensions that she gave usWe were then stuck with the bed that we then had to move the following week when we relocated to Arizona We feel that it was unfair for Ed to put a week’s worth of time building the bed, money into materials and my labor to paint the bed only for *** to make a last minute cancelation just because her husband wanted a dresserOur policy states that we require a 25% deposit to initiate a buildAt any time during the design phase a customer can walk away with no obligations for the furniture but will forfeit 10% of their depositBecause the furniture was already built and paid for we felt that it was more than fair to offer to refund her $to cover the non refundable deposit. We do intend on paying *** back when we are financially able toAs I expressed to her on a text we were having car problems with all of our cars since moving to ArizonaI have also not been working because I have been caring for my mom with terminal cancerWe have incurred a large amount of debt and money loss because of these situationsOnce I am back to work we will refund her the $

On Tue, Feb 2, at 4:PM, Meli-D Creations wrote:In regards to the complaint filed against us, I feel there is a lot of information that was left outThe biggest factor being that all of the verbal agreements were made between my husband Ed and
*** *** in Spanish as she has told me in the past she does not speak EnglishSince I don't speak Spanish my husband had to be the interpreter in this case*** ordered a trundle style bed for her daughter but wanted it to be built in a more "girly" design than what we normally doMy husband told her that as with all of our custom built beds, we will need exact mattress dimensions to insure that we build the bed to fit the mattressWe also require a 25% deposit before building anything as we have been left to hang dry many times.When the bed was finished and ready for pick up, *** was unable to get itI texted *** on June 18, we could deliver the bed during the weekend if she wasn't able to pick it upShe never responded backShe then came to our warehouse a week later and told Ed that her husband was upset with her for ordering a bed when they needed a dresser moreBecause she wanted to get a dresser instead, she then tried to say that the bed wasn't going to fit the mattress even though we built it to the dimensions that she gave usWe were then stuck with the bed that we then had to move the following week when we relocated to Arizona We feel that it was unfair for Ed to put a week’s worth of time building the bed, money into materials and my labor to paint the bed only for *** to make a last minute cancelation just because her husband wanted a dresserOur policy states that we require a 25% deposit to initiate a buildAt any time during the design phase a customer can walk away with no obligations for the furniture but will forfeit 10% of their depositBecause the furniture was already built and paid for we felt that it was more than fair to offer to refund her $to cover the non refundable deposit. We do intend on paying *** back when we are financially able toAs I expressed to her on a text we were having car problems with all of our cars since moving to ArizonaI have also not been working because I have been caring for my mom with terminal cancerWe have incurred a large amount of debt and money loss because of these situationsOnce I am back to work we will refund her the $

On Tue, Feb 2, at 4:PM, Meli-D Creations <
target="_blank" "">[email protected]> wrote:
In regards to the complaint filed against us, I feel there is a lot of information that was left outThe biggest factor being that all of the verbal agreements were made between my husband Ed and [redacted] in Spanish as she has told me in the past she does not speak EnglishSince I don't speak Spanish my husband had to be the interpreter in this case[redacted] ordered a trundle style bed for her daughter but wanted it to be built in a more "girly" design than what we normally doMy husband told her that as with all of our custom built beds, we will need exact mattress dimensions to insure that we build the bed to fit the mattressWe also require a 25% deposit before building anything as we have been left to hang dry many timesWhen the bed was finished and ready for pick up, [redacted] was unable to get itI texted [redacted] on June 18, we could deliver the bed during the weekend if she wasn't able to pick it upShe never responded backShe then came to our warehouse a week later and told Ed that her husband was upset with her for ordering a bed when they needed a dresser moreBecause she wanted to get a dresser instead, she then tried to say that the bed wasn't going to fit the mattress even though we built it to the dimensions that she gave usWe were then stuck with the bed that we then had to move the following week when we relocated to Arizona
We feel that it was unfair for Ed to put a week's worth of time building the bed, money into materials and my labor to paint the bed only for [redacted] to make a last minute cancelation just because her husband wanted a dresserOur policy states that we require a 25% deposit to initiate a buildAt any time during the design phase a customer can walk away with no obligations for the furniture but will forfeit 10% of their depositBecause the furniture was already built and paid for we felt that it was more than fair to offer to refund her $to cover the non refundable deposit.
We do intend on paying [redacted] back when we are financially able toAs I expressed to her on a text we were having car problems with all of our cars since moving to ArizonaI have also not been working because I have been caring for my mom with terminal cancerWe have incurred a large amount of debt and money loss because of these situationsOnce I am back to work we will refund her the $