Customer had recently purchased vehicle, and needed inspection for loose front end/steeringInspection revealed vehicle needed entire front end rebuiltCustomer approved new wheel bearings/hub assemblies, upper and lower ball joints and steering gear boxTech performed repairs, test drove vehicle before returning to customer, when vehicle left our possession it checked out ok Customer paid bill and took vehicle, brought vehicle back a few days later with a complaint of a 'shimmy' when going over bumps.Tech and asstmanager racked vehicle and rechecked work, all bolts tight, all parts installed were still functioning as intendedTest drove by different techs and owner, could not duplicate customer concern as reported by customerRecommended to replace steering stabilizer as a preventative maintenance item, as front end shimmy was not duplicated by techCustomer declined at that time, took vehicle without performing recommended follow up repair.On 5/15/15, Asstmanager ( [redacted] ) called to follow up with customerOffered to re-inspect vehicle a second time and test drive with customer driving vehicle to duplicate customer complaint, in the manner of which he would normally drive vehicleLocation owner and head tech to personally be present for test driveCustomer amicable to this offer and will come in next week sometime to have inspection performed.-- --Meineke On OverlandS Hadley(Overland and Maple Grove)Boise, ID 83709208-377-
This was turned over to my insurance companyThe car was not localI could not look at itCustomer took it to a dealershipI do not have resources to investigate so have turned this over to my insurance company Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: The car was serviced by Meineke in Boise I drove it to Puyallup, WA the next morning The transmission failed in WA I could not drive it back to Boise I had to replace the car [redacted] knows that This case has been turned over to an attorney after I received a notice from Revdex.com last week that stated there was no response from Meineke at that time The attorney has written a demand letter to Nationwide InsCo The attorney said Nationwide's reasons for denial is weak I'm now waiting for a response from Nationwide &/or [redacted] directly.Sincerely, [redacted]
Customer had recently purchased vehicle, and needed inspection for loose front end/steeringInspection revealed vehicle needed entire front end rebuiltCustomer approved new wheel bearings/hub assemblies, upper and lower ball joints and steering gear boxTech performed repairs, test drove vehicle before returning to customer, when vehicle left our possession it checked out ok Customer paid bill and took vehicle, brought vehicle back a few days later with a complaint of a 'shimmy' when going over bumps.Tech and asstmanager racked vehicle and rechecked work, all bolts tight, all parts installed were still functioning as intendedTest drove by different techs and owner, could not duplicate customer concern as reported by customerRecommended to replace steering stabilizer as a preventative maintenance item, as front end shimmy was not duplicated by techCustomer declined at that time, took vehicle without performing recommended follow up repair.On 5/15/15, Asstmanager ( [redacted] ) called to follow up with customerOffered to re-inspect vehicle a second time and test drive with customer driving vehicle to duplicate customer complaint, in the manner of which he would normally drive vehicleLocation owner and head tech to personally be present for test driveCustomer amicable to this offer and will come in next week sometime to have inspection performed.-- --Meineke On OverlandS Hadley(Overland and Maple Grove)Boise, ID 83709208-377-
This was turned over to my insurance companyThe car was not localI could not look at itCustomer took it to a dealershipI do not have resources to investigate so have turned this over to my insurance company Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: The car was serviced by Meineke in Boise I drove it to Puyallup, WA the next morning The transmission failed in WA I could not drive it back to Boise I had to replace the car [redacted] knows that This case has been turned over to an attorney after I received a notice from Revdex.com last week that stated there was no response from Meineke at that time The attorney has written a demand letter to Nationwide InsCo The attorney said Nationwide's reasons for denial is weak I'm now waiting for a response from Nationwide &/or [redacted] directly.Sincerely, [redacted]