I was told we were getting a new transmission when they actually put in a used transmission that was leaking and squealing, also used all of the gas and ended giving me a flat tire and then they drove on the flat tire without fixing it and now they won't answer my calls and still have our vehicle. I would never pay $2,400 for a used transmission a rebuilt or remanufactured yes but not a used one.
We are proud to be one of the largest Independent Automobile Dealers in the Metroplex, selling approximately vehicles a monthThe majority of our customers are referred to us by other happy customers.We give all of our customers the opportunity to check out the vehicle they are purchasing thoroughly and to take it to their mechanicAlso all of our customers sign a delivery and acceptance form that clearly indicates that they fully inspected the vehicle being purchased and are happy with it.Our goal is to sell quality used vehicles by performing a very detailed inspection and reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenance, with some of our customers very unrealistic with their expectations and demands as this particular customer.Additionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations.Ms [redacted] has been an MEI customer since 5/27/Her payments are scheduled semi monthly; due on the 7th and 22nd of every monthMs [redacted] has called in every time to schedule her regular payment to be debited from her checking accountWe have no record of Ms [redacted] calling in to dispute a payment and or request a credit on her accountAn attempt was made to contact Ms [redacted] on 10/12/2016, Ms [redacted] then advised me that her last payment made on 10/7/was debited for $which was $over her payment amountWe also addressed her concerns regarding the conversation she had with a representative on Saturday 10/8/Ms [redacted] account has been documented that we will not call her until after the account has becomes days past dueThe extra $that was debited from her account has been applied towards her next payment due on 10/22/Ms, [redacted] was advised that she is a valuable customer and we appreciate her businessWe look forward to continuing our business relationship with her.We apologize for any frustration Ms [redacted] may have encountered when attempting to contact someone in managementMs [redacted] can reach our Department Manager [redacted] at ###-###-#### and she will be able to answer any of her questions and or concernsFor her convince she can access her account information, make payments, view /print receipts and payoffs via our online website www.myfexaccount.com Ms [redacted] will need her loan number which appears on the right hand corner of her receiptIf you have any additional questions, do not hesitate to contact me.Sincerely,MEI Auto Finance, Inc [redacted] ***Office: ###-###-#### Fax: ###-###-####AUTOMAX
Ms [redacted] became an MEI customer on October 16, MEI received a phone call on March 14, from Ms [redacted] sating the vehicle as located at [redacted] and that the manager [redacted] had possession of the keys she was wanting to voluntarily surrender the vehicleOn March 16, we received a call from a lady that worked at AUTOMAXX that our vehicle had been dropped off at their location after the vehicle had been in an accident while the manager from [redacted] was driving it [redacted] This loan was treated as a voluntary repossession being that we never received any correspondence from the Bankruptcy court for Ms [redacted] After receiving this complaint we have pulled the Bankruptcy docket and verified that paperwork was submitted to the wrong company therefore we were not notified that this vehicle was included in a Bankruptcy dischargeThe information will be updated with the IRS and reflect the 1099- C line as “A” We apologize for any frustration Ms [redacted] may have encountered during these timeShe can reach our Department Manager [redacted] at ###-###-#### should she have any questions and or concernsSincerely, MEI Auto Finance, Inc
Complaint: [redacted] I am rejecting this response because:I paid car payments in mid JuneThose payments are not reflectedI also gave the representative receipts for my car repairsNone of which have been credited to my accountMy account needs to reflect payments and credit for repairsThe representative told me to make a payment before I can be creditedI should be credited regardless Regards, [redacted]
We are proud to be one of the largest Independent Automobile Dealers in the Metroplex, selling approximately vehicles a monthThe majority of our customers are referred to us by other happy customers.We give all of our customers the opportunity to check out the vehicle they are purchasing thoroughly and to take it to their mechanicAlso all of our customers sign a delivery and acceptance form that clearly indicates that they fully inspected the vehicle being purchased and are happy with it.Our goal is to sell quality used vehicles by performing a very detailed inspection and Thursday reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenance, with some of our customers very unrealistic with their expectations and demands as this particular customer.Additionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations.Ms [redacted] has been a customer of MEI since February 2014; since the origination of the loan Ms [redacted] has verbally agreed to receive a total of extensions on the following dates 7/25/2014, 12/25/2014, 8/25/215, and 8/25/MEI does not charge a fee for an extension our goal is to try to provide all of our customers the opportunity to keep their account in good standingPlease see attached receipts made at the time the extension were granted, the payment received was to cover the insurance due not the p&I paymentMs [redacted] has a good pay history and is a valuable customer.We apologize for any frustration Ms [redacted] may have encountered during these timeShe can reach our Department Manager [redacted] at ###-###-#### and she will be able to answer any of her questions and or concerns she may haveManagement will address her concern with [redacted] our employee to ensure she is aware to always have compassion towards our customers’ situation.If you have any additional questions, do not hesitate to contact me.Sincerely,MEI Auto Finance, Inc [redacted] AUTOMAX
Please note the items referenced in Ms***'s complaint are not covered by her warrantyThe warranty covers internal lubricated parts onlyI have uploaded the warranty for referencePlease see the attached referenced warranty.Regards, [redacted]
Date: 7/21/ Re: Case Number Consumer Name: [redacted] To Whom It May Concern: Mrs [redacted] purchased a vehicle from one of our locations on October Mr [redacted] has been a valued customer throughout the years; we apologize for any miscommunication that has occurredOur goal at MEI is to stay in communication with our customers to ensure that their account stays in good standingWe regret that the follcalls and or emails to Mr [redacted] have felt like harassment We would like to assure Mr [redacted] that that we had/have no intention of causing him any distress If and when an account is past due and we do not have an arrangement our goal is to contact our customer to find a resolutionI reviewed the dates Mr [redacted] stated he had spoken to us 11/2/we did not speak to Mr [redacted] ; we did speak to him on 11/11/he called in made a payment and advised us he would be emailing his insurance policy 5/1/we did not speak to Mr [redacted] , we did speak to him on 5/31/he advised us he had had some repairs on the vehicle which caused him to fall behind on the paymentI have attached a copy of Mr [redacted] s pay history to reflect every payment he has made on the accountAll payments have been applied according to his contractShould Mr [redacted] have any other concerns he can reach me; [redacted] *** and I will be happy to discuss any concerns and or questions he may haveOur business hours are Monday – Friday 8AM -PM and Saturday from 8AM -5PMFor his convince he can also access his account information, make payments, view /print receipts and payoffs via our online website [redacted] Mr [redacted] will need his loan number which appears on the right hand corner of his receipt Please feel free to contact us with any additional questions Sincerely, [redacted] Department Manager MEI Auto Finance, Inc
please accept our apology for the inconvenience, We intend to addresses you concern, please keep in mind that you notify us today about the phone calls, please reach to the compliance manager at ###-###-####, we will stop the phone calls per you request thanks and looking forward to the opportunity to make this right***
This was not a repossession it was a surrender and also I did not receive said other calls to reschedule and I also did call again to complain so you as a company will never recieve another dime from me also I have posted reviews on your company none of them good so have fun with the p.o.s you sold me
Mr [redacted] purchased his vehicle on Friday June 5, from the selling dealershipOn Monday, June 8, on behalf of MEI Auto Finance, Inc, Mr [redacted] ’s account manager reached out to him to complete our welcome call The welcome call introduces the customer to MEI Auto Finance, Incand details and verifies the terms of the Retail Motor Vehicle Installment contract are true and correct The verification process includes confirmation of the following: (a) Year, Make, Model of the vehicle purchased (b) Payment frequency and amount (c) Defer down where applicable (d) First payment due date (e)verified customers information as accurate (f)discuss payment options available and (g)provide customer with our contact information On Thursday, June 11, 2015, Mr [redacted] received a courtesy email reminding of the defer down payment due date June 12, There were several attempts to reach customer via phone June 12, through June 16, 2015, were unreturnedShortly thereafter, Mr [redacted] made two arrangements regarding the deferred down that were unkept/broken On Monday, June 22, the MEI Management Team reached out and spoke with Mr [redacted] A mutual agreement was reached in reference to the deferred down paymentThis issue has now been resolved Sincerely, MEI Auto Finance, Inc
we have receive you complaint however, it is without merit, please see the attachment, we providing you with the Used car buyers guideand any supporting documentation you may need, this information was explain to you at the time of purchasedif you need any assistance with the repair of you vehicle please contact our customer service department ###-###-#### and ask to speak to a manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have personally spoken to the customer and confirmed that her telephone number has been removed from her electronic file to prevent further calls to herAdditionally, we have confirmed proper insurance coverage on her vehicle and the insurance we placed on the account has been removed We have credited the amount of money she paid towards that insurance policy premium to her monthly paymentShe acknowledged that she has accepts and appreciates our efforts to resolve her complaint and we consider the complaint closed
Mrs [redacted] purchased a vehicle from one of our locations in October of On March 6,Mrs [redacted] voluntarily surrendered the vehicle to MEIOn May 17, the vehicle in questionwas sold to another individual; paperwork was submitted to our corporate office for registration purposes.However the following day May 18, the vehicle was involved in an accidentMEI had no intentionof keeping the vehicle under MrsVigils name after the saleWe apologize for any inconvenience thismay have causedThe title registration was completed on 6/26/Attached is a copy of the TexasDepartment of Motor vehicle registration where it reflects the title was transferred effective May 17, 2017Should Mrs [redacted] have any other concerns or questions regarding the service and or credit requested shecan reach me directly at ###-###-#### [redacted] ***, and I will be happy to discuss anyfurther concerns and or questions she may haveFor her convince she can also email the copy of thereceipts to [redacted] .Please feel free to contact us with any additional questions
To Whom This May Concern: Thank you for contacting MEI regarding [redacted] ’s complaint MEI has every desire to address Mrs [redacted] ’s needs; we have every intention to provide the best solution available to resolve any issue as soon as possible On September 28, we received a call from Mrs [redacted] She advised us that her contractual due dates should have imaged her pay days, to ensure her payments would be received on time At that time we advised Mrs [redacted] that she would need to go back to the dealership where she purchased the vehicle to have them correct the due date Mrs [redacted] did not return to the dealership to correct the issue Since then, we have performed a due date change to reflect Mrs [redacted] ’s pay dates, as well as reapplied payments to ensure that payments were credited correctly On November 24, we reached out to Mrs [redacted] and advised her of status of her accountShe was informed the contractual due dates were changed to the 15th and 1st of each month, as well as the payments being applied reapplied to be disbursed accordinglyAt this time this case has been closed
Re: Case Number [redacted] Consumer Name: [redacted] Dear B.B.B: We are proud to be one of the largest Independent Automobile Dealers in the Metroplex, selling approximately vehicles a monthThe majority of our customers are referred to us by other happy customers We give all of our customers the opportunity to check out the vehicle they are purchasing thoroughly and to take it to their mechanicAlso all of our customers sign a delivery and acceptance form that clearly indicates that they fully inspected the vehicle being purchased and are happy with it Our goal is to sell quality used vehicles by performing a very detailed inspection and reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenance, with some of our customers very unrealistic with their expectations and demands as this particular customer Additionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations The customers vehicle has been serviced by our service department and has been released to the customer on Sept 2, The vehicle was diagnosed with a power steering that was misrouted and kinked causing an issue with the PC pumpThe issue was repaired and was released to the customer without charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are proud to be one of the largest Independent Automobile Dealers in the Metroplex, selling approximately vehicles a monthThe majority of our customers are referred to us by other happy customers.We give all of our customers the opportunity to check out the vehicle they are purchasing thoroughly and to take it to their mechanicAlso all of our customers sign a delivery and acceptance form that clearly indicates that they fully inspected the vehicle being purchased and are happy with it.Our goal is to sell quality used vehicles by performing a very detailed inspection and reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenance, with some of our customers very unrealistic with their expectations and demands as this particular customer.Additionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations.Ms [redacted] has been an MEI customer since 5/27/Her payments are scheduled semi monthly; due on the 7th and 22nd of every monthMs [redacted] has called in every time to schedule her regular payment to be debited from her checking accountWe have no record of Ms [redacted] calling in to dispute a payment and or request a credit on her accountAn attempt was made to contact Ms [redacted] on 10/12/2016, Ms [redacted] then advised me that her last payment made on 10/7/was debited for $which was $over her payment amountWe also addressed her concerns regarding the conversation she had with a representative on Saturday 10/8/Ms [redacted] account has been documented that we will not call her until after the account has becomes days past dueThe extra $that was debited from her account has been applied towards her next payment due on 10/22/Ms, [redacted] was advised that she is a valuable customer and we appreciate her businessWe look forward to continuing our business relationship with her.We apologize for any frustration Ms [redacted] may have encountered when attempting to contact someone in managementMs [redacted] can reach our Department Manager [redacted] at ###-###-#### and she will be able to answer any of her questions and or concernsFor her convince she can access her account information, make payments, view /print receipts and payoffs via our online website www.myfexaccount.com Ms [redacted] will need her loan number which appears on the right hand corner of her receiptIf you have any additional questions, do not hesitate to contact me.Sincerely,MEI Auto Finance, Inc [redacted] ***Office: ###-###-#### Fax: ###-###-####AUTOMAX
Ms [redacted] became an MEI customer on October 16, MEI received a phone call on March 14, from Ms [redacted] sating the vehicle as located at [redacted] and that the manager [redacted] had possession of the keys she was wanting to voluntarily surrender the vehicleOn March 16, we received a call from a lady that worked at AUTOMAXX that our vehicle had been dropped off at their location after the vehicle had been in an accident while the manager from [redacted] was driving it [redacted] This loan was treated as a voluntary repossession being that we never received any correspondence from the Bankruptcy court for Ms [redacted] After receiving this complaint we have pulled the Bankruptcy docket and verified that paperwork was submitted to the wrong company therefore we were not notified that this vehicle was included in a Bankruptcy dischargeThe information will be updated with the IRS and reflect the 1099- C line as “A” We apologize for any frustration Ms [redacted] may have encountered during these timeShe can reach our Department Manager [redacted] at ###-###-#### should she have any questions and or concernsSincerely, MEI Auto Finance, Inc
Complaint: [redacted] I am rejecting this response because:I paid car payments in mid JuneThose payments are not reflectedI also gave the representative receipts for my car repairsNone of which have been credited to my accountMy account needs to reflect payments and credit for repairsThe representative told me to make a payment before I can be creditedI should be credited regardless Regards, [redacted]
We are proud to be one of the largest Independent Automobile Dealers in the Metroplex, selling approximately vehicles a monthThe majority of our customers are referred to us by other happy customers.We give all of our customers the opportunity to check out the vehicle they are purchasing thoroughly and to take it to their mechanicAlso all of our customers sign a delivery and acceptance form that clearly indicates that they fully inspected the vehicle being purchased and are happy with it.Our goal is to sell quality used vehicles by performing a very detailed inspection and Thursday reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenance, with some of our customers very unrealistic with their expectations and demands as this particular customer.Additionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations.Ms [redacted] has been a customer of MEI since February 2014; since the origination of the loan Ms [redacted] has verbally agreed to receive a total of extensions on the following dates 7/25/2014, 12/25/2014, 8/25/215, and 8/25/MEI does not charge a fee for an extension our goal is to try to provide all of our customers the opportunity to keep their account in good standingPlease see attached receipts made at the time the extension were granted, the payment received was to cover the insurance due not the p&I paymentMs [redacted] has a good pay history and is a valuable customer.We apologize for any frustration Ms [redacted] may have encountered during these timeShe can reach our Department Manager [redacted] at ###-###-#### and she will be able to answer any of her questions and or concerns she may haveManagement will address her concern with [redacted] our employee to ensure she is aware to always have compassion towards our customers’ situation.If you have any additional questions, do not hesitate to contact me.Sincerely,MEI Auto Finance, Inc [redacted] AUTOMAX
Please note the items referenced in Ms***'s complaint are not covered by her warrantyThe warranty covers internal lubricated parts onlyI have uploaded the warranty for referencePlease see the attached referenced warranty.Regards, [redacted]
Date: 7/21/ Re: Case Number Consumer Name: [redacted] To Whom It May Concern: Mrs [redacted] purchased a vehicle from one of our locations on October Mr [redacted] has been a valued customer throughout the years; we apologize for any miscommunication that has occurredOur goal at MEI is to stay in communication with our customers to ensure that their account stays in good standingWe regret that the follcalls and or emails to Mr [redacted] have felt like harassment We would like to assure Mr [redacted] that that we had/have no intention of causing him any distress If and when an account is past due and we do not have an arrangement our goal is to contact our customer to find a resolutionI reviewed the dates Mr [redacted] stated he had spoken to us 11/2/we did not speak to Mr [redacted] ; we did speak to him on 11/11/he called in made a payment and advised us he would be emailing his insurance policy 5/1/we did not speak to Mr [redacted] , we did speak to him on 5/31/he advised us he had had some repairs on the vehicle which caused him to fall behind on the paymentI have attached a copy of Mr [redacted] s pay history to reflect every payment he has made on the accountAll payments have been applied according to his contractShould Mr [redacted] have any other concerns he can reach me; [redacted] *** and I will be happy to discuss any concerns and or questions he may haveOur business hours are Monday – Friday 8AM -PM and Saturday from 8AM -5PMFor his convince he can also access his account information, make payments, view /print receipts and payoffs via our online website [redacted] Mr [redacted] will need his loan number which appears on the right hand corner of his receipt Please feel free to contact us with any additional questions Sincerely, [redacted] Department Manager MEI Auto Finance, Inc
I've rejected the response because the first item listed on the "systems covered" is the engine
please accept our apology for the inconvenience, We intend to addresses you concern, please keep in mind that you notify us today about the phone calls, please reach to the compliance manager at ###-###-####, we will stop the phone calls per you request thanks and looking forward to the opportunity to make this right***
This was not a repossession it was a surrender and also I did not receive said other calls to reschedule and I also did call again to complain so you as a company will never recieve another dime from me also I have posted reviews on your company none of them good so have fun with the p.o.s you sold me
Mr [redacted] purchased his vehicle on Friday June 5, from the selling dealershipOn Monday, June 8, on behalf of MEI Auto Finance, Inc, Mr [redacted] ’s account manager reached out to him to complete our welcome call The welcome call introduces the customer to MEI Auto Finance, Incand details and verifies the terms of the Retail Motor Vehicle Installment contract are true and correct The verification process includes confirmation of the following: (a) Year, Make, Model of the vehicle purchased (b) Payment frequency and amount (c) Defer down where applicable (d) First payment due date (e)verified customers information as accurate (f)discuss payment options available and (g)provide customer with our contact information On Thursday, June 11, 2015, Mr [redacted] received a courtesy email reminding of the defer down payment due date June 12, There were several attempts to reach customer via phone June 12, through June 16, 2015, were unreturnedShortly thereafter, Mr [redacted] made two arrangements regarding the deferred down that were unkept/broken On Monday, June 22, the MEI Management Team reached out and spoke with Mr [redacted] A mutual agreement was reached in reference to the deferred down paymentThis issue has now been resolved Sincerely, MEI Auto Finance, Inc
we have receive you complaint however, it is without merit, please see the attachment, we providing you with the Used car buyers guideand any supporting documentation you may need, this information was explain to you at the time of purchasedif you need any assistance with the repair of you vehicle please contact our customer service department ###-###-#### and ask to speak to a manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have personally spoken to the customer and confirmed that her telephone number has been removed from her electronic file to prevent further calls to herAdditionally, we have confirmed proper insurance coverage on her vehicle and the insurance we placed on the account has been removed We have credited the amount of money she paid towards that insurance policy premium to her monthly paymentShe acknowledged that she has accepts and appreciates our efforts to resolve her complaint and we consider the complaint closed
Mrs [redacted] purchased a vehicle from one of our locations in October of On March 6,Mrs [redacted] voluntarily surrendered the vehicle to MEIOn May 17, the vehicle in questionwas sold to another individual; paperwork was submitted to our corporate office for registration purposes.However the following day May 18, the vehicle was involved in an accidentMEI had no intentionof keeping the vehicle under MrsVigils name after the saleWe apologize for any inconvenience thismay have causedThe title registration was completed on 6/26/Attached is a copy of the TexasDepartment of Motor vehicle registration where it reflects the title was transferred effective May 17, 2017Should Mrs [redacted] have any other concerns or questions regarding the service and or credit requested shecan reach me directly at ###-###-#### [redacted] ***, and I will be happy to discuss anyfurther concerns and or questions she may haveFor her convince she can also email the copy of thereceipts to [redacted] .Please feel free to contact us with any additional questions
The warranty covers "Internal Lubricated Parts Only"We have previously uploaded a copy of the warranty for referenceRegards, [redacted]
To Whom This May Concern: Thank you for contacting MEI regarding [redacted] ’s complaint MEI has every desire to address Mrs [redacted] ’s needs; we have every intention to provide the best solution available to resolve any issue as soon as possible On September 28, we received a call from Mrs [redacted] She advised us that her contractual due dates should have imaged her pay days, to ensure her payments would be received on time At that time we advised Mrs [redacted] that she would need to go back to the dealership where she purchased the vehicle to have them correct the due date Mrs [redacted] did not return to the dealership to correct the issue Since then, we have performed a due date change to reflect Mrs [redacted] ’s pay dates, as well as reapplied payments to ensure that payments were credited correctly On November 24, we reached out to Mrs [redacted] and advised her of status of her accountShe was informed the contractual due dates were changed to the 15th and 1st of each month, as well as the payments being applied reapplied to be disbursed accordinglyAt this time this case has been closed
Re: Case Number [redacted] Consumer Name: [redacted] Dear B.B.B: We are proud to be one of the largest Independent Automobile Dealers in the Metroplex, selling approximately vehicles a monthThe majority of our customers are referred to us by other happy customers We give all of our customers the opportunity to check out the vehicle they are purchasing thoroughly and to take it to their mechanicAlso all of our customers sign a delivery and acceptance form that clearly indicates that they fully inspected the vehicle being purchased and are happy with it Our goal is to sell quality used vehicles by performing a very detailed inspection and reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenance, with some of our customers very unrealistic with their expectations and demands as this particular customer Additionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations The customers vehicle has been serviced by our service department and has been released to the customer on Sept 2, The vehicle was diagnosed with a power steering that was misrouted and kinked causing an issue with the PC pumpThe issue was repaired and was released to the customer without charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***