If customer would like a buyback she must go through [redacted] and NOT Medved She needs to call [redacted] customer assistance to get this started [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/09/08) */ We have the car in our [redacted] service department and customer is in a rentalWe are doing everything to fix the [redacted] to the customers satisfaction Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is Sept 14, The dealership still has my vehicleThey have tried fix multiple problems with the ***They still do not know what is wrong with the carI do not want that car backIt is obviously UNSAFEI would like the dealership or the [redacted] replacing this vehicleIt is a lemon car! This vehicle EASILY falls into the lemon lawI have pages of work orders showing everything they have tried to fix and the car is STILL UN DRIVEABLEHow much more do I need to do and price before this lemon car is replaced? I'm not asking for a brand new vehicle!!! I need a vehicle I am safe in! If something happens to anyone while in this vehicle, there will be a lawsuit! Final Consumer Response / [redacted] (4200, 15, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Medved has had this [redacted] since July 16, I understand they have tried MULTIPLE things with this carWhat I am NOT understanding, is that if they have had to put SO MUCH into this car to try and fix it, WHY would they not put me into a DIFFERENT and SAFER vehicle? Medved INSISTS, they cant put me into a diffent vehicle because of TRADE in value, yet, they are spending MASSIVE amounts of money trying to fix the ***?!?! I WILL NOT feel safe in this vehicle IF and WHEN it is returned to meMedved has had this vehicle a total of Days and counting, this SHOULD have been sufficient enough time for the PROBLEM/REPAIRS to have been fixedI would like Medved to KEEP THIS UNSAFE and UNFIXABLE [redacted] and place me in A DIFFERENT CARI have done my research and I know A DEALERSHIP can EASILY replace this UNSAFE vehicle with NO PROBLEMSReplacing this vehicle would be a much wiser decision, then having to have a lawsuit against MEDVED if for any reason something would fail and injure any persons while operating this [redacted] Keep in mind Medved has had this car for daysAn easily repairable vehicle would not have taken this long to fixSomething IS DEFINITALY wrong with this ***Thank you Final Business Response / [redacted] (4000, 17, 2015/10/07) */ We were able to fix the vehicle [redacted] has come and drove the car with our service managerHe then took it home to his granddaughter
Medved would like to apologize for all the inconvenience this has caused our customer With that being said our only option is to trade the customer out of the vehicle due to the fact it has been titled with motor vehicle and a title has been issued The vehicle is in our service department and we are working with [redacted] for a solution
Complaint: [redacted] I am rejecting this response because:I am seeking compensation/reimbursement from Medved Medved has held on to the newly purchase vehicle I have undue financial cost from the inability to use the purchased vehicle and having to seek out other means of transportation I am seeking reimbursment of All cost for rental vehicles, transportation & travel expenses that arose from Medved keeping the newly purchase and not providing service Sincerely, [redacted] ***
First I would like to apologize for any inconvenience this has caused With that being said there is not a lot we can do since so much time has passed [redacted] is within three months of having it a yearThis truck has not been in our shop for these concernsTherefore we fill we are not responsible
Initial Business Response / [redacted] (1000, 11, 2015/10/29) */ We were unable to obtain financing for this customer. We try to put everyone that wants a car into a car. Unfortunately the banks do not feel the same. There is nothing we can do if the banks will not finance her Initial Consumer Rebuttal... / [redacted] (3000, 13, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) You shouldn't put someone in a car for 10 days and than say you can't finance them. You should make sure you can for sure finance someone before saying congratulations on your new car and send them off the lot. Also you shouldn't continue running someones credit for 12 days after I signed for you to run that one day. I gave you permission to run my credit only on 09/12/15. You continued to run my credit until 09/24/15. You made it hard for me to get a car somewhere else and that was your plan. I want these inquires that I didn't give you permission to run off of my credit. In conclusion your employees didn't have to talk to me in disrespect. [redacted] could have talked to me like an adult and figured something out. Instead he wanted to be extremely rude and told me that "if I didn't bring the car back that he would repo it and I could walk my [redacted] to Denver to get my trade." I asked him nicely to talk to me like an adult and he said "no we can't talk about this just bring me my [redacted] car. You have no respect for me to talk to me like an adult." Final Business Response / [redacted] (4000, 18, 2015/11/20) */ As I stated before we believe that everyone deserves a vehicle but unfortunately the banks do not see it our way. She was unable to obtain financing therefore she had to bring the vehicle back. Final Consumer Response / [redacted] (4200, 20, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) So just because I didn't get financed means that the staff can treat you poorly like they did to me?? How come these employees didn't get a write up for the way the treated me?? Complaint Response Date bumped because: Holiday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I AM THE CUSTOMER - Therefore, if I desire stock/ [redacted] Parts and to have the work done as I request, I feel it is my right to do so MEDVED has NOT been willing to honor my request, and I will be forwarding this issue to [redacted] Corporate Headquarters for further action Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: A guy in his garage could fix it and you guys could notpretty sad a gm dealer cant fix a car but a guy a $in tolls canI'll go ahead and dispute this on the credit card and give you guys a bad yahoo and Google and yelp rating as well Sincerely, [redacted]
Complaint: I am rejecting this response because:Nowhere does it indicate that this will not happen again, nor does it state the company will remedy this with the inquiries on my credit report Sincerely, [redacted] ***
Not only do we pull credit when the customer comes in but also the banks we send it to also pulls credit We would like to apologize for any inconvinence this has caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
If customer would like a buyback she must go through [redacted] and NOT Medved She needs to call [redacted] customer assistance to get this started [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/09/08) */ We have the car in our [redacted] service department and customer is in a rentalWe are doing everything to fix the [redacted] to the customers satisfaction Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is Sept 14, The dealership still has my vehicleThey have tried fix multiple problems with the ***They still do not know what is wrong with the carI do not want that car backIt is obviously UNSAFEI would like the dealership or the [redacted] replacing this vehicleIt is a lemon car! This vehicle EASILY falls into the lemon lawI have pages of work orders showing everything they have tried to fix and the car is STILL UN DRIVEABLEHow much more do I need to do and price before this lemon car is replaced? I'm not asking for a brand new vehicle!!! I need a vehicle I am safe in! If something happens to anyone while in this vehicle, there will be a lawsuit! Final Consumer Response / [redacted] (4200, 15, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Medved has had this [redacted] since July 16, I understand they have tried MULTIPLE things with this carWhat I am NOT understanding, is that if they have had to put SO MUCH into this car to try and fix it, WHY would they not put me into a DIFFERENT and SAFER vehicle? Medved INSISTS, they cant put me into a diffent vehicle because of TRADE in value, yet, they are spending MASSIVE amounts of money trying to fix the ***?!?! I WILL NOT feel safe in this vehicle IF and WHEN it is returned to meMedved has had this vehicle a total of Days and counting, this SHOULD have been sufficient enough time for the PROBLEM/REPAIRS to have been fixedI would like Medved to KEEP THIS UNSAFE and UNFIXABLE [redacted] and place me in A DIFFERENT CARI have done my research and I know A DEALERSHIP can EASILY replace this UNSAFE vehicle with NO PROBLEMSReplacing this vehicle would be a much wiser decision, then having to have a lawsuit against MEDVED if for any reason something would fail and injure any persons while operating this [redacted] Keep in mind Medved has had this car for daysAn easily repairable vehicle would not have taken this long to fixSomething IS DEFINITALY wrong with this ***Thank you Final Business Response / [redacted] (4000, 17, 2015/10/07) */ We were able to fix the vehicle [redacted] has come and drove the car with our service managerHe then took it home to his granddaughter
We feel it is more than fair with our offer No further assistance will be given
Medved would like to apologize for all the inconvenience this has caused our customer With that being said our only option is to trade the customer out of the vehicle due to the fact it has been titled with motor vehicle and a title has been issued The vehicle is in our service department and we are working with [redacted] for a solution
We apologized to [redacted] for the inconvenience we caused him We are fixing his issues with the vehicle in on service department
Complaint: [redacted] I am rejecting this response because:I am seeking compensation/reimbursement from Medved Medved has held on to the newly purchase vehicle I have undue financial cost from the inability to use the purchased vehicle and having to seek out other means of transportation I am seeking reimbursment of All cost for rental vehicles, transportation & travel expenses that arose from Medved keeping the newly purchase and not providing service Sincerely, [redacted] ***
We have asked Mr [redacted] to return the vehicle and take his trade back
First I would like to apologize for any inconvenience this has caused With that being said there is not a lot we can do since so much time has passed [redacted] is within three months of having it a yearThis truck has not been in our shop for these concernsTherefore we fill we are not responsible
We have taken care of the rental bill through *** I will write the letter of apology and get it out to the customer today.Tell us why here
Initial Business Response / [redacted] (1000, 11, 2015/10/29) */ We were unable to obtain financing for this customer. We try to put everyone that wants a car into a car. Unfortunately the banks do not feel the same. There is nothing we can do if the banks will not finance her Initial Consumer Rebuttal... / [redacted] (3000, 13, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) You shouldn't put someone in a car for 10 days and than say you can't finance them. You should make sure you can for sure finance someone before saying congratulations on your new car and send them off the lot. Also you shouldn't continue running someones credit for 12 days after I signed for you to run that one day. I gave you permission to run my credit only on 09/12/15. You continued to run my credit until 09/24/15. You made it hard for me to get a car somewhere else and that was your plan. I want these inquires that I didn't give you permission to run off of my credit. In conclusion your employees didn't have to talk to me in disrespect. [redacted] could have talked to me like an adult and figured something out. Instead he wanted to be extremely rude and told me that "if I didn't bring the car back that he would repo it and I could walk my [redacted] to Denver to get my trade." I asked him nicely to talk to me like an adult and he said "no we can't talk about this just bring me my [redacted] car. You have no respect for me to talk to me like an adult." Final Business Response / [redacted] (4000, 18, 2015/11/20) */ As I stated before we believe that everyone deserves a vehicle but unfortunately the banks do not see it our way. She was unable to obtain financing therefore she had to bring the vehicle back. Final Consumer Response / [redacted] (4200, 20, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) So just because I didn't get financed means that the staff can treat you poorly like they did to me?? How come these employees didn't get a write up for the way the treated me?? Complaint Response Date bumped because: Holiday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I AM THE CUSTOMER - Therefore, if I desire stock/ [redacted] Parts and to have the work done as I request, I feel it is my right to do so MEDVED has NOT been willing to honor my request, and I will be forwarding this issue to [redacted] Corporate Headquarters for further action Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: A guy in his garage could fix it and you guys could notpretty sad a gm dealer cant fix a car but a guy a $in tolls canI'll go ahead and dispute this on the credit card and give you guys a bad yahoo and Google and yelp rating as well Sincerely, [redacted]
Complaint: I am rejecting this response because:Nowhere does it indicate that this will not happen again, nor does it state the company will remedy this with the inquiries on my credit report Sincerely, [redacted] ***
Not only do we pull credit when the customer comes in but also the banks we send it to also pulls credit We would like to apologize for any inconvinence this has caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***