Medicare Choices of Idaho

We thank the customer and his son for their prior business and wish them both the very best that life has to offerAt this point we consider the matter closedGod bless and good luck

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Tell us why here...Customer’s statement #1:“I had an appointment scheduled for dental work for my Son last July. I called a day prior to cancel the appointment due to my Sons sore throat. I then received a call stating that my appt was the day prior and I would be charged $50.00 for not...

showing.”Reply #1: Please note: This was the third appointment missed by customer within the year.Customer’s appointment was for Thursday July 16, 2015. When customer did not show up for appointment without any notice on the day of the appointment our office called and left a message for customer on their telephone number on file. Customer called on Friday claiming he thought his appointment was on Friday rather than Thursday. Please note we do not see patients on Fridays…only our administrative office is open. Clinic is closed on Friday and Customer has been well aware of that.A broken appointment Charge of $100 was applied to customer’s account, however, consequent to the customer’s complaint and request, $50 of that fee was written off as a courtesy.Customer’s statement #2“I asked why I was not called and notified as they normally did and they called the wrong # (It was my ex­wife's # and she has stated she never got that call.”Reply #2:As a courtesy 48 hours in advance our office called the telephone number the customer has had on file with us as they had responded to calls in the past. Our office did not call the wrong number. We have a VOIP telephony system which maintains a data of all calls to and from our office.Customer Statement #3:“I negotiated that if they credited the $50.00 I would re­schedule my Son's apt and one for myself. They agreed. Within 2 weeks my Son had 2 cavity fillings and ex­rays and I paid for them. There was no mention of a remaining balance.”Reply #3.As stated earlier $50 was written off of the $100 broken appointment charge leaving a balance of $50. Our office agreed if customer makes an appointment for himself, schedules necessary appointments in continued care of his son’s needed treatment in a timely fashion and no appointment is missed without a 2 working day’s notice; then the balance of the broken appointment charge would be written off. Customer has never satisfied agreement. Therefore balance of broken appointment charges stands.Customer’s Statement #4:“I received a call on 2­12­16 stating that I had an outstanding bill of $50.00 + $39.00 in late fees. I asked why I had received no bill? They had been sending it to my ex­wife's house and she did not notify me. I stated that I gave them MY address and MY phone # why did they keep contacting her? They had no answer. I offered to set up an appointment right away for my Son to have 2 more cavities filled if they credited the outstanding bill as they confirmed they made a mistake in not contacting me and mistakenly contacted my Ex. They refused.”Reply #4:Customer’s son has been a patient of record since May 05, 2005 accompanied by customer’s ex-wife / patient’s mother. All bills have always been sent to customer’s ex-wife. There has been no request to make changes to customer’s billing address. Our office has made no admission to any billing address mistake to the customer. Customer was advised that our office does not get involved with a divorce situation. Both parents have signed financial agreements with our office therefore financial responsibility lays on both involved parents, something they need to resolve between the divorced parties. On a monthly basis starting August 01, 2015 customer has been billed thru mail to billing address on file. On December 09, 2015 a final notice was sent to billing address prior to accrual of finance as well as late charges. This final notice was again ignored by customer as all bills have been ignored by customer since August 2015.As a final note: If customer had maintained a respectful and polite composure and spoke to staff in a calm and courteous manner rather than yell and be rude perhaps a different solution would have been agreeable by our office. At this point our office can provide no further assistance with regards to this matter. Thank you.

We thank the customer and his son for their prior business and wish them both the very best that life has to offer. At this point we consider the matter closed. God bless and good luck.