Medical Transportation Inc

Initial Business Response /* (1000, 15, 2015/09/23) */
THE CLIENT CONTACTED MTM STATING THE MEMBER'S MOTHER SAID THE TRIP WAS NOT SCHEDULED CAUSING THE MEMBER TO NOT GET HIS BACK TO SCHOOL CHECK UP THAT IS REQUIRED.
THE TRANSPORTATION PROVIDER RESPONDED VIA EMAIL...

STATING THEY DID NOT SHOW THE TRIP WAS CANCELLED OR A NO-SHOW AND PERHAPS THEY DID NOT RECEIVE THE FAX FROM MTM; HOWEVER THE FAX WAS SENT TO THE PROVIDER ON 7/31/2015 FOR THE APPOINTMENT. THE PROVIDER DID NOT TURN THIS TRIP BACK AND DID NOT ACCOMMODATE. THIS VENDOR WAS A "NO-SHOW".
QUALITY AND COMPLIANCE EDUCATED THE TRANSPORTATION PROVIDER TO ACCOMMODATE ALL TRIPS AS REQUESTED. IN THE EVENT OF A TRIP NOT BEING COMPLETED; MTM SHOULD BE CONTACTED IMMEDIATELY.
Please let me know if this needs to be taken care of another way.
Thank you,
[redacted]