Complaint: [redacted] I am rejecting this response because: The business, Medical Recovery Services is missing the point and based on the tone of the response, indicates an suspicious and unfriendly stance towards the publicThe issue is that they have made no attempt to provide any proof of any debt, have not provided any assistance in getting information on the debt, and yet freely provide and demand payment via credit cardAll which seems like a scam.No business should be demanding payment without detail of what the payment is forI have filed a complaint with the state if Idaho Attorney Generals office and am waiting for a response Sincerely, [redacted] ***
I have received the complaint regarding [redacted] 's account and would like to respond to this business matterI spoke with the customer service representative and our in house office manager and to find that when the debtor asked to have the payment ran by card that day, our employee verified that she meant right then and proceeded to run it afterwardsAfter the card was ran and the debtor said she meant next Friday not then, our employee received permission to send [redacted] a refund check of $plus an overdraft fee of $which totaled $There was a miscommunication between our manager and the rep who took the payment concerning when the check would be sentShe sent the check though as soon as possibleWe are always looking for ways to improve as a company, so thank you for the feedback and let me know if you have any additional questions on this matter Best Regards, Taylor LugoMedical RecoveryOperations ManagerOffice: 208.359.9447Cell: 208.206.4764Fax:
Complaint: [redacted] I am rejecting this response because: The business, Medical Recovery Services is missing the point and based on the tone of the response, indicates an suspicious and unfriendly stance towards the publicThe issue is that they have made no attempt to provide any proof of any debt, have not provided any assistance in getting information on the debt, and yet freely provide and demand payment via credit cardAll which seems like a scam.No business should be demanding payment without detail of what the payment is forI have filed a complaint with the state if Idaho Attorney Generals office and am waiting for a response Sincerely, [redacted] ***
I have received the complaint regarding [redacted] 's account and would like to respond to this business matterI spoke with the customer service representative and our in house office manager and to find that when the debtor asked to have the payment ran by card that day, our employee verified that she meant right then and proceeded to run it afterwardsAfter the card was ran and the debtor said she meant next Friday not then, our employee received permission to send [redacted] a refund check of $plus an overdraft fee of $which totaled $There was a miscommunication between our manager and the rep who took the payment concerning when the check would be sentShe sent the check though as soon as possibleWe are always looking for ways to improve as a company, so thank you for the feedback and let me know if you have any additional questions on this matter Best Regards, Taylor LugoMedical RecoveryOperations ManagerOffice: 208.359.9447Cell: 208.206.4764Fax: