Medical Lake Auto Repair

I was under the impression that any issues regarding this bicycle were resolved. I am confused and saddened by this blatantly fabricated claimWe are a BMX bike specialty shopThis is what we do. Please see Kink BMX warranty policy online: https://www.kinkbmx.com/warranty/Please see
Bigfoot Bike and Skate shipping and return policy online:http://www.bigfootbikeandskate.com/shipping__return_policiesPlease review the attachments (copies of receipts from 7/13/AND 7/28/16, our display card, and handbook / warranty info provided at time of purchase).Details:Mr*** came into my shop posturing, screaming, and ranting - demanding a replacement for the KINK BMX CURB bike (blue) - stating it had warranty issuesThere was no mention of improperly assembled bicycles at time timeAfter some frustration for both of us, I was able to understand his perceived concerns.Once again I explained the KINK BMX warranty policy and the Bigfoot Bike & Skate warranty and return policy (it was also explained at time of purchase)Our policies are clearly posted at the check out counterI explained that we do not warranty or provide refunds on bicycles and other extreme sports items because they are subject to extreme use and rider abuseParents don't always see what a child is doing to their bike or with their bikeThat is why we have this policy and I explain itI also explained how daily adjustments are very important on BMX bikes because parts will come loose even under gentle riding conditionsLoose parts can become damaged parts/may not work properly.I explained that we would be happy to work with Mr*** and KINK BMX once the warranty registration took place (the bike had not been registered/warrantied as of 7/28/16) and after they had contacted KINK BMX (KINK BMX would then contact meThey have not contacted meNo claim has been submitted by Mr***)The flat tire was caused by the rider - it was punctured by a glass shardI removed it and showed it to himI covered the cost of the new inner tube and I installed it for free as a kind gestureI also did an on the spot "tune up" and assessment with Mr*** while he watchedHe was concerned that the front wheel wasn't spinning properly and that the drivetrain/chain wasn't smoothI showed him that the wheel was centered and spun freelyI explained how newer sprocket/drivetrain systems feel rougher/louder than old models because of the smaller number of teeth on the sprocketsI also demonstrated how to properly remove/install the rear wheel (he was concerned it wouldn't come off if needed because of the short drop outs) and how to achieve proper chain tensionI double checked all nuts and bolts to make sure they were tightI made sure bearing tension was correct in the wheel hubs, headset and bottom bracketI showed him how to adjust the brakesI made sure the rims were straight and the tires were full or airI made sure everything was properly assembledThe bike was in perfect mechanical condition at time of sale and on 7/28/I have been a bicycle mechanic for over yearsI did this all for free ($retail value) although I did not have toReceipt attachment 'Revdex.com 1' is from customer visit on 7/28/16.WE EXAMINED THE BIKE THOROUGHLY WITH MR***THERE WAS ABSOLUTELY NOTHING WRONG WITH THIS BIKE THAT WOULD REQUIRE A WARRANTY PARTS REPLACEMENTTHERE WERE NO ISSUES WITH IMPROPER ASSEMBLYTHIS BIKE WAS ASSEMBLED BY A MASTER MECHANIC WITH YEARS EXPERIENCETHIS BIKE WAS PROPERLY ASSEMBLED and DOUBLED CHECKED WITH MR*** WHILE HE WAS WATCHING!! ANY ISSUES THAT THEY ARE HAVING ARE DUE TO NEGLIGENCE / IGNORANCE / RIDER USE & ABUSETHERE ARE NO REFUNDS OR EXCHANGES ON ANY EQUIPMENT AT OUR SHOP BECAUSE WE CANNOT MONITOR RIDER USE!!!!THERE WAS NOTHING WRONG WITH THIS BIKE ON 7/28/16.Mr*** shook my hand and apologized for his rude and aggressive behavior on 7/28/before he left the store and admitted that he didn't understand the mechanics of a modern bmx bike.When he left my shop on 7/28/he said he was satisfied with our service and appreciated that I went out of my way to help him.POTENTIAL SOLUTION?:If Mr*** believes that they have a "clunker" or "lemon" - he needs to get in touch with KINK BMX (policies are clearly stated in KINK online link that we providedKINK BMX handles ALL warranty claimsIt is not up to me or my shop to decide if there are warranty issues)I will need an e-mail from KINK BMX and a phone call from them if they choose to send us a replacement bikeIF the warranty has now been activated -and IF KINK BMX feels that there is a warranty issue - and IF KINK BMX sends us another bike, we can swap the old bike for one that KINK sends us - IF they send oneIf Kink BMX provides a warranty replacement - we will leave it in the box un-assembled - and Mr*** can have it assembled somewhere else (at their expense) if that's what they would like to doWe are not responsible for replacements or refundsOnce again - there was nothing wrong with this bike on 7/28/There were no assembly issues or damaged parts (other than a flat rear inner tube caused by the bike rider) on 7/28/They have not been back in the shop since then.We did everything in our power to remedy the situation. As you can see from the online links and forwarded attachments - the customer should be working with KINK BMX to resolve any problems that they may be havingThere are not any issues with our assembly techniquesAny assembly issues occurring after 7/28/would be caused by customer error while they were attempting to make routine adjustments on their own without proper tools or mechanic skills or by RIDER USE & ABUSE.I am sorry to hear that they do not want this bike anymoreWe do not buy back used bicycles.Thank you,*** ***, ownerBigfoot Bike & SkateEast Ward St.Milwaukee, WI 53207mobile: 312-401-8491store phone: 414-332-3479www.bigfootbikeandskate.comI was under the impression that any issues regarding this bicycle were resolved. I am confused and saddened by this blatantly fabricated claimWe are a BMX bike specialty shopThis is what we do. Please see Kink BMX warranty policy online: https://www.kinkbmx.com/warranty/Please see Bigfoot Bike and Skate shipping and return policy online:http://www.bigfootbikeandskate.com/shipping__return_policiesPlease review the attachments (copies of receipts from 7/13/AND 7/28/16, our display card, and handbook / warranty info provided at time of purchase).Details:Mr*** came into my shop posturing, screaming, and ranting - demanding a replacement for the KINK BMX CURB bike (blue) - stating it had warranty issuesThere was no mention of improperly assembled bicycles at time timeAfter some frustration for both of us, I was able to understand his perceived concerns.Once again I explained the KINK BMX warranty policy and the Bigfoot Bike & Skate warranty and return policy (it was also explained at time of purchase)Our policies are clearly posted at the check out counterI explained that we do not warranty or provide refunds on bicycles and other extreme sports items because they are subject to extreme use and rider abuseParents don't always see what a child is doing to their bike or with their bikeThat is why we have this policy and I explain itI also explained how daily adjustments are very important on BMX bikes because parts will come loose even under gentle riding conditionsLoose parts can become damaged parts/may not work properly.I explained that we would be happy to work with Mr*** and KINK BMX once the warranty registration took place (the bike had not been registered/warrantied as of 7/28/16) and after they had contacted KINK BMX (KINK BMX would then contact meThey have not contacted meNo claim has been submitted by Mr***)The flat tire was caused by the rider - it was punctured by a glass shardI removed it and showed it to himI covered the cost of the new inner tube and I installed it for free as a kind gestureI also did an on the spot "tune up" and assessment with Mr*** while he watchedHe was concerned that the front wheel wasn't spinning properly and that the drivetrain/chain wasn't smoothI showed him that the wheel was centered and spun freelyI explained how newer sprocket/drivetrain systems feel rougher/louder than old models because of the smaller number of teeth on the sprocketsI also demonstrated how to properly remove/install the rear wheel (he was concerned it wouldn't come off if needed because of the short drop outs) and how to achieve proper chain tensionI double checked all nuts and bolts to make sure they were tightI made sure bearing tension was correct in the wheel hubs, headset and bottom bracketI showed him how to adjust the brakesI made sure the rims were straight and the tires were full or airI made sure everything was properly assembledThe bike was in perfect mechanical condition at time of sale and on 7/28/I have been a bicycle mechanic for over yearsI did this all for free ($retail value) although I did not have toReceipt attachment 'Revdex.com 1' is from customer visit on 7/28/16.WE EXAMINED THE BIKE THOROUGHLY WITH MR***THERE WAS ABSOLUTELY NOTHING WRONG WITH THIS BIKE THAT WOULD REQUIRE A WARRANTY PARTS REPLACEMENTTHERE WERE NO ISSUES WITH IMPROPER ASSEMBLYTHIS BIKE WAS ASSEMBLED BY A MASTER MECHANIC WITH YEARS EXPERIENCETHIS BIKE WAS PROPERLY ASSEMBLED and DOUBLED CHECKED WITH MR*** WHILE HE WAS WATCHING!! ANY ISSUES THAT THEY ARE HAVING ARE DUE TO NEGLIGENCE / IGNORANCE / RIDER USE & ABUSETHERE ARE NO REFUNDS OR EXCHANGES ON ANY EQUIPMENT AT OUR SHOP BECAUSE WE CANNOT MONITOR RIDER USE!!!!THERE WAS NOTHING WRONG WITH THIS BIKE ON 7/28/16.Mr*** shook my hand and apologized for his rude and aggressive behavior on 7/28/before he left the store and admitted that he didn't understand the mechanics of a modern bmx bike.When he left my shop on 7/28/he said he was satisfied with our service and appreciated that I went out of my way to help him.POTENTIAL SOLUTION?:If Mr*** believes that they have a "clunker" or "lemon" - he needs to get in touch with KINK BMX (policies are clearly stated in KINK online link that we providedKINK BMX handles ALL warranty claimsIt is not up to me or my shop to decide if there are warranty issues)I will need an e-mail from KINK BMX and a phone call from them if they choose to send us a replacement bikeIF the warranty has now been activated -and IF KINK BMX feels that there is a warranty issue - and IF KINK BMX sends us another bike, we can swap the old bike for one that KINK sends us - IF they send oneIf Kink BMX provides a warranty replacement - we will leave it in the box un-assembled - and Mr*** can have it assembled somewhere else (at their expense) if that's what they would like to doWe are not responsible for replacements or refundsOnce again - there was nothing wrong with this bike on 7/28/There were no assembly issues or damaged parts (other than a flat rear inner tube caused by the bike rider) on 7/28/They have not been back in the shop since then.We did everything in our power to remedy the situation. As you can see from the online links and forwarded attachments - the customer should be working with KINK BMX to resolve any problems that they may be havingThere are not any issues with our assembly techniquesAny assembly issues occurring after 7/28/would be caused by customer error while they were attempting to make routine adjustments on their own without proper tools or mechanic skills or by RIDER USE & ABUSE.I am sorry to hear that they do not want this bike anymoreWe do not buy back used bicycles.Thank you,*** ***, ownerBigfoot Bike & SkateEast Ward St.Milwaukee, WI 53207mobile: 312-401-8491store phone: 414-332-3479www.bigfootbikeandskate.com