Mechanics Choice Warranty Co

I bought a policy from mechanics choice through Complete Auto Care. This is the worst policy I have ever had. When I purchased the policy at a cost of $3,292.00 I was told that everything was covered. Electrical, air conditioning, everything. But, when I put in a claim the only thing that was covered was a blinker. My cost for repairs was $3,400.00. The coverage did not help me at all. I have had extended warranties in the past and it never cost me more than $100 for repairs. This is a rip off. Don't waste your money. If I could I would give them zero stars.

FANTASTIC COMPANY!!! I purchased a Platinum plan for my BMW 550i through BMW of Alexandria in Alexandria, VA in March Several months later, a strange ticking noise emanated from the engine and a computer warning message appeared notifying me of a "drivetrain malfunction" I took the car back to BMW of Alexandria and they diagnosed the problem having to do with a worn connecting rod & bearings as well as malfunctioning turbo systems Both the engine and turbo systems needed to be replaced! The Warranty Company honored the claim and replaced all components with BMW OEM stuff I paid $4,for the warranty but the repairs exceeded $25,I am very grateful that I purchased the warranty through this company They are all aces

We have been dealing with Mechanics Choice for many years now, and they are extremely professional and we are proud to be partnered with them

We love the way Mechanics Choice operates their businessThey are easy to work with and claims are hassle free! They take the worry out of unforeseen breakdownsKeep up the great service and thanks for covering our customersZimmerman's Automotive

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The Business did not directly respond to the nature of the complaint being madeThe nature of the complaint was an advertising issue, being that their advertising was misrepresenting their serviceBeing that the brochure clearly states that the following parts are covered under waranty but they acutally are not
Regards,
*** ***

On January 20, 2014 we
received a call from the shop where **. [redacted]’s vehicle was.  The mechanic stated that oil was leaking from
the rear main seal and the head gasket of **. [redacted]'s vehicle. 
Oil leaks are not covered by...

**. [redacted]’s warranty. 
 As stated on the front page
of the contract between Mechanics Choice Warranty Co. and **. [redacted], “The
following systems and equipment, subject
to any exclusions listed in Paragraph 4 are covered by this warranty.”  (See Attachment)
At the bottom of Paragraph
4 in the line marked “Note:” it clearly states that the “head gasket covered if
compression or coolant is leaking.”  These are the only circumstances where the head gasket is covered. (See Attachment)
Further, Paragraph 4, C
specifically lists “oil or fluid leaks – excessive oil consumption” as a item
not eligible for warranty coverage. (See Attachment)
The sales brochure clearly
states that, “This is not a contract. 
The content of this brochure is limited by its size.  The entire terms of this agreement are
available from the selling dealership.” 
The contract between **. [redacted] and Mechanics Choice Warranty Co. is the only
legal agreement between the parties. (See Attachment)
Unfortunately **. [redacted]'s oil leaks are not covered by his warranty.

It has been a pleasure to work with Mechanics Choice for the last 3 years. Our customers are very pleased with their services and their customer service is excellent. The owner is hands on and very easy to reach and will do anything to assist. Highly recommend Mechanics choice!

FANTASTIC COMPANY!!!
I purchased a Platinum plan for my 2011 BMW 550i through BMW of Alexandria in Alexandria, VA in March 2016. Several months later, a strange ticking noise emanated from the engine and a computer warning message appeared notifying me of a "drivetrain malfunction". I took the car back to BMW of Alexandria and they diagnosed the problem having to do with a worn connecting rod & bearings as well as malfunctioning turbo systems. Both the engine and turbo systems needed to be replaced! The Warranty Company honored the claim and replaced all components with BMW OEM stuff. I paid $4,000 for the warranty but the repairs exceeded $25,000.
I am very grateful that I purchased the warranty through this company. They are all aces.

In our initial response, we responded to the Customer’s “Desired Outcome”
which was “repair.” The issues with his vehicle, (which were fully explained in
our initial response), are not covered as stated in his contract.  
With regards to the suggestion that the advertising was
misrepresenting our service, the full brochure header text referenced by the
Customer includes an asterisk at the end of the header in the same size font as
the rest of the header text.  The full
header reads as follows: “ The following systems and equipment are covered by
this warranty* ” The asterisk refers the reader to a footnote in the brochure
which states, “This is not a contract. The content of this brochure is limited
by its size.  The entire terms of this
agreement are available from the selling dealership.”   The
footnote directs the reader to the “terms” of the agreement.  The “terms” define the specifics of
coverage. 
The purpose of advertising brochure, in any industry and for any
product, is to outline the general benefits of a product or service and is not
considered to be legal document.   The
advertising brochure must include a disclaimer that refers the reader to the
legally binding agreement.  Our brochure
meets all applicable advertising standards.

We have been dealing with Mechanics Choice for many years now, and they are extremely professional and we are proud to be partnered with them.

It has been a pleasure to work with Mechanics Choice for the last 3 years. Our customers are very pleased with their services and their customer service is excellent. The owner is hands on and very easy to reach and will do anything to assist. Highly recommend Mechanics choice!

We have been dealing with Mechanics Choice for many years now, and they are extremely professional and we are proud to be partnered with them.

We love the way Mechanics Choice operates their business. They are easy to work with and claims are hassle free! They take the worry out of unforeseen breakdowns. Keep up the great service and thanks for covering our customers.
Zimmerman's Automotive

Review: I bought a vehicle form a used car dealership and the vehicle was sold with Mechanics Choice warranty. I noticed that my car engine was having a problem so I called Mechanics Choice and they told me to take it to my mechanic and they opened a claim. My Mechanic identified that the head gasket needed to be replaced to fix the problem but Mechanics Choice was not going to cover it. I did not understand why they would not cover it because my vehicle is still covered under the warranty and the brochure clearly states that the head gaskets are included in my package. I called warranty company and they told me that the part is only covered if the head gasket failed from leaking coolant or compression but if it leaked engine oil it was not covered. I called the car dealership about my problem and they told me that the this was not an existing condition or caused by an accident or neglegence so we both were mislead by this brochure that boasts an A+ Revdex.com rating on it.Desired Settlement: I would like the warranty company to honor what they said they would cover in their advertisement, and stop tricking people with loopholes in their contract.

Business

Response:

On January 20, 2014 we

received a call from the shop where **. [redacted]’s vehicle was. The mechanic stated that oil was leaking from

the rear main seal and the head gasket of **. [redacted]'s vehicle.

Oil leaks are not covered by **. [redacted]’s warranty.

As stated on the front page

of the contract between Mechanics Choice Warranty Co. and **. [redacted], “The

following systems and equipment, subject

to any exclusions listed in Paragraph 4 are covered by this warranty.” (See Attachment)

At the bottom of Paragraph

4 in the line marked “Note:” it clearly states that the “head gasket covered if

compression or coolant is leaking.” These are the only circumstances where the head gasket is covered. (See Attachment)

Further, Paragraph 4, C

specifically lists “oil or fluid leaks – excessive oil consumption” as a item

not eligible for warranty coverage. (See Attachment)

The sales brochure clearly

states that, “This is not a contract.

The content of this brochure is limited by its size. The entire terms of this agreement are

available from the selling dealership.”

The contract between **. [redacted] and Mechanics Choice Warranty Co. is the only

legal agreement between the parties. (See Attachment)

Unfortunately **. [redacted]'s oil leaks are not covered by his warranty.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The Business did not directly respond to the nature of the complaint being made. The nature of the complaint was an advertising issue, being that their advertising was misrepresenting their service. Being that the brochure clearly states that the following parts are covered under waranty but they acutally are not.

Regards,

Business

Response:

In our initial response, we responded to the Customer’s “Desired Outcome”

which was “repair.” The issues with his vehicle, (which were fully explained in

our initial response), are not covered as stated in his contract.

With regards to the suggestion that the advertising was

misrepresenting our service, the full brochure header text referenced by the

Customer includes an asterisk at the end of the header in the same size font as

the rest of the header text. The full

header reads as follows: “ The following systems and equipment are covered by

this warranty* ” The asterisk refers the reader to a footnote in the brochure

which states, “This is not a contract. The content of this brochure is limited

by its size. The entire terms of this

agreement are available from the selling dealership.” The

footnote directs the reader to the “terms” of the agreement. The “terms” define the specifics of

coverage.

The purpose of advertising brochure, in any industry and for any

product, is to outline the general benefits of a product or service and is not

considered to be legal document. The

advertising brochure must include a disclaimer that refers the reader to the

legally binding agreement. Our brochure

meets all applicable advertising standards.