M.E. Flow, Inc.

Dr. [redacted] at Dillard Animal Hospital has been there for Fudgie (English Springer) when she had her 6 babies. She took excellent care of Fudge and her pups. We have been back over the years with Tia (one of the pups) and Fudgie and have enjoyed consistently, warm and caring veterinary care. Dr. [redacted] even helped with searching for Tia when she ran off on me.

Fudgie has always been fearful of treatment, even of her flea med. drops. Dr. [redacted]'s practical approach is perfect for Fudgie's temperament.

If you are looking for a vet, just call them. They really are the best.

These people were prompt, efficient and most of all very clean.
I would highly recommend them and use them if needed.

Review: M.E. FLOW INC - work performed on Firday 6/6/14 well pump replacement used incorrect underground cabling for wiring to house. Installer hesitant to wire in first place, then when it was done, it was done incorrectly and not to [redacted] County Electrical Code. Used twisted 3-strand wire, directly from well pump to house junction box. Code requires either buried in conduit or use of UF direct underground buriel jacketed cabling. Unsatisfactory job and wires to junction box inside the house not in correct lock nut for type of cable. This potentially could lead to catastrophic house fire. NOT TO CODE. Multiple attempts to contact management at M.E. FLOW to request relief from billing of POOR WORK DONE met with silence and no return phone calls. It has now been 5 days and no response.Desired Settlement: Electrical cabling and trenching had to be done over to meet Electrical Code. Had to take time off work additional day. Compensatory damages for time and materials to correctly complete the job. Requesting relief in the amount of $1700.

Business

Response:

July 2,2014Dear [redacted],On 6/6/14, [redacted] contacted M.E. Flow concerning no water pressure at his home. Our technician determined that his well pump, wire and water line needed to be replaced. We quoted him $4,700.00 to do the complete job. We had 3 plumbers working until 10:00 Friday night to replace the well pump, pipe and wire which was done in complete compliance with all local building codes. We used temporary wire from the well to the house, so [redacted] would have water that evening. On a separate request, he asked us to replace the pipe and wire from the well head to his home. He wanted to dig this portion himself to save money. We scheduled our crew to return on Monday to replace the wire and pipe from the well to the house. On 6/10/14, [redacted] called and cancelled the remainder of the job. He stated he would run the new water line and replace the temporary electric line. Mike H[redacted], our Plumbing Manager, agreed to give him a $600.00 credit. M.E. Flow issued a $600.00 credit to [redacted]’s [redacted] credit card on 6/20/14.Mike H[redacted] has spoken with [redacted] on several occasions and we feel this is a fair credit for the work that was to be completed by [redacted].If you have any questions, please contact me at ###-###-#### or [redacted]SincerelyDan ROperation Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved

[redacted]: REBUTTEL

Our heat pump died and, with it our air conditioning, on a Sunday when the temperature was a humid 90. I called ME Flow and they were able to get a technician named Dustin out to our home surprisingly quickly. He was very polite and genial, put on booties, and got right to work. He worked quickly and efficiently, found the problem (a short in wiring) and fixed the problem. We are very pleased with the service we received.

dustin s[redacted] did a repair job at our home dec,7,2015, and was very professional and polite.
we have been using m.e. flow for over 30 years,
Charles a[redacted]n
h[redacted] f[redacted]s
A[redacted]a, va.

ME Flow made my day. Replaced my broken water heater the day after I called. Keith is a very skilled plumber.
Another 5 star rated company said they'd send somebody to give me an estimate IN A WEEK.
Another company said their tech was running late, and I cancelled that appt. because ME Flow was finishing the job!

Very exceptional service. Placed a call on December 31, 2015 for no heat and was told I would receive a call with in an hour. Call was received and a technician was dispatched. Once David C[redacted] arrived at the resident he assessed the situation ran multiple test to determine the cause of no heat. Once David C[redacted] rest the system on the furnace, the heat kicked. David C[redacted] waited to make sure the heat got up to the temp set on the thermostat before leaving. David C[redacted] was very personal and knowledgeable.

Review: We had a maintenance contract with ME Flow to service our heat pump and furnace twice a year. We were told on July 1 we needed a new heat pump and were given quotes of $7500 to $4900. We chose another company with better service time and prices. Once, that company came to replace our system they found that the board that services the heat pump had been burnt up for over a year. Meaning that our heat system in the winter of 2013-14 ran improperly causing our electric bill to be higher and system to break down faster. The maintenance contract we had with ME Flow was supposed to check our system for any problems or possible problems and we were never told about this. Our system had supposedly been checked twice within the time frame given to us of when the system most likely burned out and we were never told or advised of an issue. I have called ME Flow multiple times trying to get a refund on my contract that covered spring and fall for 2014 and (we haven't been serviced for the fall this year) and fall last year (2013) when the problem should have been caught. We would like three years of refunds since we now know they did not properly inspect our systems, but mainly I would like this year and half of last. Here is the list of calls I have made:

July 2 - Robert answers said I need to speak with William and he is in the office. Leave a message for William (after being told that is who I need to speak with)

July 3 - leave another message for William

July 3 - call again and talk with Kendall, Dan will call first thing Monday

July 7 - William calls around 9:15 and says I need to speak with Frank S[redacted] and Frank will call today. I call at 4 and still no response. Leave another message and let the girl answering phones, Kendall, know I will be contacting Revdex.com.Desired Settlement: I would like to be refunded at least this year's contract of $265 plus half of last year equaling $398. If we had our choice we would like three years refunded, but know that would be a far stretch ($795).

Business

Response:

July 24, 2014Dear [redacted],M.E. Flow has had a service agreement and done inspections twice a year on the Downs two HVAC systems since 4/13/10.When our technician did the Spring inspection on 7/1/14, he found that the heat pump system had two leaks at the indoor coil. Due to the age of the equipment, he recommended replacing the entire system. When our technician did the Fall inspection on 10/25/13, the Freon level was correct in the system and it was operating properly. On our inspection on 10/7/10, the system was one pound low on Freon. We put in one pound of Freon and recommended to do a leak search to determine the source of the leak, but the Downs declined to have that procedure done. I have enclosed copies of the inspections. It would be impossible to tell when the system starting leaking, but it was low on Freon on 10/7/10, We do not know what “board” she is referring to, but the system was operating properly on 10/25/13 and we did not find a burnt “board” on our inspection of 7/1/14. Also, we do not know how someone could determine when a “board” was burnt.We have agreed to refund the Downs one half of their contract for both systems that covered 4/13/14 to 4/12/15 due to the fact that the second inspection will not be done. On 7/16/14, we issued check number [redacted] for $147.50 to [redacted].In our opinion, this dispute is resolved.If you have any questions, please contact me at [redacted] or [redacted].Sincerely,Dan ROperations Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: ME Flow was recommended by [redacted] of [redacted] County.

We were having problems with the our toilets backing up regularly. Originally, we thought the problem was with the toilets, so we had two toilets replaced and one rebuilt. Later we discovered a horrible smell emanating from the basement and subsequently found that there was a broken pipe in the crawl space under our house. The area had to be cleaned extensively before ME Flow could replace the pipe. After they replaced the pipe, the toilets continued to back up sometimes as often as twice a day. We asked ME Flow to bring a camera snake to see what the problem was. They refused. They insisted that the problem stemmed from "excess toilet tissue and large stools."

We had another company bring the camera snake where they identified the problem as an improperly installed drain pipe. The secondary pipe was dropped lower than the main pipe, thus guaranteeing backups. The remaining old pipe to which the new pipe had been attached had to be replaced as well since water was pooling just beyond the joint. Our toilets flush perfectly now.

I have contacted ME Flow twice to seek restitution and received no response.Desired Settlement: M E Flow should refund us the cost of the new installation: $1,341.00.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I requested that a camera snake be brought for the service. I was not the person who greeted the plumber. It was my husband, so that is incorrect to indicate that I became belligerent. My husband was upset when the plumber arrived without the requested camera snake. Before the complaint and at the time of the plumber's arrival, the technician and the operator at M.E. Flow continued to assert that it was toilet paper clogging the pipe and that a camera snake was not necessary. It was not until we got the camera snake in as requested from the other company that the problem was alleviated.

Review: Multiple issues with ME Flow not properly recording warranty work as required by the manufacturer, and failing to resolve the ME Flow warranty errors in a reasonable time frame.

ME Flow did not correctly enter the 10/21/10 installation date of our high efficiency HVAC system into the [redacted] warranty tracking system, therefore the start date shown for the 10 year parts and labor warranty according to the manufacturer [redacted] / [redacted] customer relations department in [redacted] Texas is shown as starting one year before the actual installation date . This error effectively reduces our warranty with [redacted] by one year.

During the original installation, ME Flow failed to install the high efficiency air cleaner that had been contracted for. Only after we contacted them did they come out and install the filter.

Since the original HVAC installation, two air conditioning coils have failed catastrophically by developing major leaks and needing to be replaced under warranty. The first occurred on 9/12/2011, and the second on 4/9/2013. While the repair work was performed by ME Flow in a professional manner, we were without air conditioning for several days, and ME Flow's record keeping was again sloppy. When I contacted [redacted] / [redacted] to complain about the highly unusual occurrence of two high reliability coils failing, they said they had no record in their system of the first coil failure and subsequent warranty repair in 2011, nor any record that the first coil was ever returned to the them for failure analysis. Knowing about the 1st coil failure may have caused more thorough investigation to be requested by [redacted] / [redacted].

Shortly after the second failed coil had been replaced, we contacted both ME Flow and [redacted] / [redacted], customer relations, which is when I first learned of the warranty and record keeping errors by ME Flow.

We have attempted to work with [redacted] in ME Flow's [redacted], VA installation service office since April 22, 2013 to have the [redacted] warranty system errors corrected, contacting that office on average every 1 -2 weeks. I had also initially suggested that because of the repeated issues which we had experienced, some consideration in the form of 2 years of spring / fall system checks at no charge to us would go a long way towards rebuilding our confidence and trust in ME Flow. A verbal promise was made that a letter reaffirming that errors had been corrected, and that our 10 year parts and labor product warranty was in full effect, was made over two weeks ago, yet no such letter or other communication of any sort has been received.

We purchased from ME Flow in large part because of their reputation, and we chose the [redacted] / [redacted] system in part because of its expected quality and reliability. So far we are disappointed both at having several catastrophic failures, but especially that ME Flow has been unable to correct their warranty record keeping mistakes since we brought it to their attention over 3 months ago.

Regards,

[redacted]Desired Settlement: I request:

1) Correction of all our installation / warranty records both in the ME Flow and the [redacted] / [redacted] warranty system within the next 30 - 45 days

2) Written confirmation, including written acknowledgement by the [redacted] / [redacted] customer relations department in [redacted] Texas, that all record errors including warranty start / end dates have been corrected

3) Complementary spring / fall service checks by ME Flow for a minimum of 2 years

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] from ME Flow agreed (verbally) to provide 2 years of maintenance checks at no cost to us beginning now, however the written offer which we received via email notes a backdated start date of 6/2/12 and an end date of 6/1/14, which would not even be a full year of maintenance checks.

If the start date is corrected to reflect an effective date of 7/30/13 or later, and an end date of 7/31/15 or later, that would be in accordance with the verbal agreement and acceptable to us.

Regards,

Consumer

Response:

Resolution of complaint ID #[redacted]

Inboxx[redacted] via yahoo.com

Aug 8 (6 days ago)to me

**. [redacted],As we discussed over the phone, M.E Flow has recently offered to provide a 2 year maintenance agreement to us at no charge, and we have accepted their offer.This will resolve the complaint to our satisfaction.Thank you and the Revdex.com for your assistance in bringing this to a satisfactory conclusion.Please acknowledge receipt of this email.Best regards,[redacted]Sent from Yahoo! Mail on Android

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 1/31/13 we had a furnace installed by M.E. Flow. The installers arrived at about 8:00am and proceeded to take out the old furnace. Around 4:00pm my wife asked one of the installers if everything was going alright. The installer completely ignored my wife and walked away from her. I said to the installer that" my wife asked you a question don't walk away from her". The head installer answered with an attitude that every thing was ok. The installers were very unprofessional. During the summer months we started to have problems with the ac . A fuse kept blowing out once the unit was turned on this happened two times each time someone from M E FLOW came to fix the problem. I was given some fuses and told the next time this happens just replace the fuse. Again the fuse blew out and I called the company and told them what the repairman said that I should replace the fuse. The next day a supervisor came with two people to look at the problem and said that their was a bad wire. I told them how all of a sudden the wire is bad when their was no problem before with my other unit which was about eighteen years old. They did not have an answer . The supervisor was very unprofessional, he had an attitude and proceeded to get loud to get his point across. They installed a wire from the furnace to the out side unit, running it through the air ducts into the attic out a side vent down the outside wall to the unit. A dispute was put into [redacted] and the company had thirty days to respond. M.E.FLOW did not respond in the allotted time . [redacted] credited back payment to my account. At this time (11/16/2013) M.E.FLOW is harassing us to get the money back.

Business

Response:

December 4, 2013

Dear **. [redacted],

We take accusations of poor attitudes and unprofessionalism very seriously. Our management team was not notified until now of any problems with our employees while performing work at the [redacted] residence.

As far as we know, the system operated properly from January 2013 until we received a call from the [redacted] on 7/21/13. After diagnosing the system, it was determined that the problem was in the existing thermostat wire. We ran new wire at no charge and resolved the problem. We never heard from the [redacted] again.

After receiving the complaint from [redacted], our Installation Manager called the [redacted] to resolve the problem. Our phone calls were not returned. We did fail to respond to [redacted] in the required time and they deducted $3,599.00 from our account. '

I called the [redacted] residence on 11/6/13, 11/13/13 and 11/21/13 and left messages and my phone calls were never returned. I also sent an email to [redacted] and never ' received a reply.

On 11/26/13 1 filed a lien on their property at [redacted] with the [redacted] County Courthouse. I also sent them a letter notifying them of the lien and if they do not resolve this issue by December 6th 2013, we will take legal action to collect the outstanding balance.

We are not harassing the [redacted]. We are only attempting to resolve this issue and collect the $3,599.00 that is owed to M.E. Flow, Inc.

If you have any questions, please contact me at ###-###-#### or [redacted].

Sincerely,

M.E. Flow's business must be booming. They are so busy, they can not allocate resources to figure out what services they already have scheduled so they can honor the new commitments they make.
I was told to have my worker on standby for 4 hours on Monday afternoon and wait for their call. All I was promised was "sometime in the afternoon" they would have a technician there to begin service on one of our 5 ton units. Fair enough.
I called in the morning to make sure I was on their schedule. I was told yes, have your man on standby.
At 3:30 I called to make sure we were still on their scheduled. My number was taken. A representative would call me back. Never a good thing. Sure enough, I was called back and informed "someone called out sick". They would not be able to get to me.
If they said someone got sick or hurt on the job, that would be more plausible. They would justify not being able to send someone out. But "someone called out sick" is not an excuse at 3:30 in the afternoon for a scheduled afternoon service call, confirmed at 8:00 in the morning. So after 3:00 in the afternoon, promoted by my phone call, they decide they do not have the resources to meet the commitment they made the previous Friday before.
I was asked if they could reschedule. I agreed. They rescheduled for two days later in the afternoon. Again I was not given a time, simply the afternoon time period and told to have someone on standby.
I called that morning to make sure I was on the schedule. I was assured I was. At 3:00 I called to make sure they would get to me. I was told I was the next location for the technician. At 3:15 I was called and told they would not be able to get to me. Could they reschedule, this time for a morning service call instead of the afternoon so they could start the day with me! How is that for allocating resources.
They missed a contract for 6, 5 ton units. They missed the initial job of $2,000. to $3,000 conservative estimated repair.
I would not recommend M.E. Flow, Inc. to service my car air conditioner, much less the HVAC for two buildings.