ME & Associates Services

M.E& ASSOCIATES SERVICES, INCRIDGE RD***, OHIO PHONE: 440-885-FAX: 440-885-April 5, Revdex.com Euclid Ave 4th Fl Cleveland, Ohio 44115RE: Complaint 3/28/ [redacted] ID To Whom It May Concern: Thank you for reaching out to our company regarding the complaint you receivedWe are aware of this issueWe have been involved in verbal and written correspondence with [redacted] Yes, she has been a client of our company for several years and! was surprised by her responseShe seems to have been offended by our handling of the situationShe would have preferred a phone call rather than a notice being sent to her homeWe apologized to her for sending a notice rather than calling herWe also explained the mistake on the software's partAt this time of year, in our line of work, it is extremely busyWe handle our clients in the most efficient manner we are able toIn this instance, we sent her a memo with her [redacted] noticeAs for her request of our Company to pay her [redacted] tax due, that is not our policyWe do not pay our client's taxesWe prepare the tax returns to a degree of some human errorOur policy is to pay any interest or penalty that was incurred lithe correction was not done in a timely mannerThe correction and the notification was done before the deadline of April 18, [redacted] would have owed the tax no matter what our company procedure was as any client who owes every year.I cannot go in too much detail due to the privacy policy act prevents that and I feel I cannot fully explain any current or past situations regarding clientsI will have to contact my attorney to find out if I can release any of the documentation to the Revdex.com, to resolve this.matterRespectfully, Mary * E***

M.E. & ASSOCIATES SERVICES, INC. 5485 RIDGE RD. [redacted], OHIO 44129 PHONE: 440-885-0829 FAX: 440-885-5829 April 5, 2017 Revdex.com 2800 Euclid Ave 4th Fl Cleveland, Ohio 44115RE: Complaint 3/28/2017 [redacted] ID 12063387 To Whom It May Concern: Thank...

you for reaching out to our company regarding the complaint you received. We are aware of this issue. We have been involved in verbal and written correspondence with [redacted]. Yes, she has been a client of our company for several years and! was surprised by her response. She seems to have been offended by our handling of the situation. She would have preferred a phone call rather than a notice being sent to her home. We apologized to her for sending a notice rather than calling her. We also explained the mistake on the software's part. At this time of year, in our line of work, it is extremely busy. We handle our clients in the most efficient manner we are able to. In this instance, we sent her a memo with her [redacted] notice. As for her request of our Company to pay her [redacted] tax due, that is not our policy. We do not pay our client's taxes. We prepare the tax returns to a degree of some human error. Our policy is to pay any interest or penalty that was incurred lithe correction was not done in a timely manner. The correction and the notification was done before the deadline of April 18, 2017. [redacted] would have owed the tax no matter what our company procedure was as any client who owes every year.I cannot go in too much detail due to the privacy policy act prevents that and I feel I cannot fully explain any current or past situations regarding clients. I will have to contact my attorney to find out if I can release any of the documentation to the Revdex.com, to resolve this.matter. Respectfully, Mary * E[redacted]