MDW Innovations

Actually this is where you are wrong.
I have emails (even more than what is attached) where you stated you will not respond or answer my calls due to my item is not a custom made item.
What kind of customer support says that to a PAYING CUSTOMER!!!!! This was not cheap! (especially for what we received)
I also have an email where it states you will not be responding to my emails anymore as you'll "file it as harassment" good luck with that one.
Your in the wrong 100% you DID NOT contact me to tell me my item was damaged and being delayed, you DID NOT give me a tracking# until I asked for it 10000times.
I also posted pictures FROM YOUR YOUTUBE DIRECTLY of the body pillow I ordered, in which a grown adult male can be seen laying next to it which is a full body pillow. The top is at his head and the cutout for the stoma is in place. You look at the picture of me and my pillow with it up top the stoma cutout is at my shoulder?!?!?HOW IS THIS NOT FALSE ADVERTISING.
On top of this I have pictures of your website that states the length of this pillow. And I have a picture of the length of mine which is under 30"...FALSE ADVERTISING AGAIN!
I refuse to purchase a box to send this back, I refuse to waste MY TIME to drive somewhere to send this back. I would 1) like an apology that you NEVER GAVE TO ME, you just give excuses of your terrible service. As a paying customer I believe you should fix the problem and not argue it. No customer is not an important one, no matter what dollar value it is.
AGAIN I WANT SOME SORT OF REIMBURSMENT FOR THIS FAKE SMALL FALSE PRODUCT I PAID FOR!!!!!!!!!!!!!!!![redacted]in which you have YET to call me in person to explain this matter)

Not to belabor the point, but I sent three e-mails to the company, left two voice mails, and made an attempt at on-line chat (feature not available), prior to contacting the Revdex.com.  Only AFTER contacting the Revdex.com did I receive any communication from the company.  This had nothing to do with time required to fill a custom order, blah, blah, blah.  Between the time I placed the order on June 29 and the time I contacted the Revdex.com on August 8, this company was incommunicado with their customer - ME.  Dress it up, spin it any way you want.  When I ordered, and when I listened to your voicemail, your promise was a turn-around of 8-12 days.  It took more than six weeks and a complaint to the Revdex.com to get my product, and it is not worth anything close to what you charged for it.  Decent customer service would have dictated at least a personal e-mail or phone call to apologize for the delay and ask what could be done to rectify the situation.  Instead, you forced a complaint with the Revdex.com.  Shame on you for taking advantage of people with these types of serious health issues.

Hello [redacted], Thank you for your communication. Assessment of your account & communications regarding your order was completed identifying that...

information regarding the status of your order was communicated via email & voicemail, when requested. Automated system updates were also provided to the email noted on the order invoice. Per the information noted, your package is expected for delivery on 4/7/16, to the requested shipping address. Please be on the look out for your package's arrival.