MD2U

To whom it may concern: We are in receipt of complaint number [redacted] , filed by the relative of one of our former patientsWhile federal health privacy laws forbid us from sharing any specific details related to the care provided to this patient, we wanted to take this opportunity to respond to your inquiryWe have spoken to the complainant previously about her concernsWe acknowledge that her relative did have a few different primary care providers during her tenure with us, however that was due to internal operational changes and not due to staff turnoverAnd after a review of the patient’s medical chart, we stand behind our provider’s treatment decisionsWe do, however, regret that the complainant had a difficult time reaching someone with whom she could express her concernsIn this instance we feel our medical judgment was sound, but our customer service was clearly below our usual standardWe appreciate the complainant’s constructive feedback and we will work to ensure that any gaps in service she experienced are not duplicated in the futureThank you, MD2U

To whom it may concern: We are in receipt of complaint number ***, filed by the relative of one of our former patientsWhile federal health privacy laws forbid us from sharing any specific details related to the care provided to this patient, we wanted to take this opportunity to respond
to your inquiry. We have spoken to the complainant previously about her concernsWe acknowledge that her relative did have a few different primary care providers during her tenure with us, however that was due to internal operational changes and not due to staff turnoverAnd after a review of the patient’s medical chart, we stand behind our provider’s treatment decisionsWe do, however, regret that the complainant had a difficult time reaching someone with whom she could express her concernsIn this instance we feel our medical judgment was sound, but our customer service was clearly below our usual standardWe appreciate the complainant’s constructive feedback and we will work to ensure that any gaps in service she experienced are not duplicated in the future. Thank you, MD2U

To whom it may concern: We are in receipt of complaint number [redacted], filed by the relative of one of our former patients. While federal health privacy laws forbid us from sharing any specific details related to the care provided to this patient, we wanted to take this opportunity to respond...

to your inquiry. We have spoken to the complainant previously about her concerns. We acknowledge that her relative did have a few different primary care providers during her tenure with us, however that was due to internal operational changes and not due to staff turnover. And after a review of the patient’s medical chart, we stand behind our provider’s treatment decisions. We do, however, regret that the complainant had a difficult time reaching someone with whom she could express her concerns. In this instance we feel our medical judgment was sound, but our customer service was clearly below our usual standard. We appreciate the complainant’s constructive feedback and we will work to ensure that any gaps in service she experienced are not duplicated in the future. Thank you, MD2U