McNeel Eye Care

I run a reputable medical massage practice out of an office at Thomas & Central in Phoenix, AZI specialize in deep tissue massageIn practice for yearsI care very much about my clientsMore than anyone will knowAs to the "pain" that I caused *** from "extreme pressure", here is her
first email response to me sent 2/13/when I sent her a follemail after their first deep tissue massage asking "How are you feeling today?" She said, "Hi Harrison! I wasn't as sore as I thought I would beI know it's definitely improved...looking forward to next treatment! Thank you for checking inHave a great day! ***" And here is ***s request for her money back sent March 5th indicating no blame to me: " “Hi Harrison! It's *** ***I've been doing some research & I'm pretty sure my main problem with my shoulders/arm pain and numbness in my hand is due to a medical condition called Cervical radiculopathyI'm going to make an appointment on Monday with an Orthopaedist specialistI've shown no improvement since our two sessions and don't think it's a question of what you're doing right or wrong, but more a medical issue that can't be fixed with massage.” I offer my clients discounted sessions with the stipulation that there are no refunds on a Prepay and you have months to use itBecause I have had this exact same problem with others, I now have a legal Cancellation Policy which also covers Prepays (See attached), which I verbally review with new clientsI even use my index finger to point to the words on the agreement as I did with *** I have been kind, dignified and professional to *** in my interactions with herI said to her that if she'd like to read her signed Policy, she could view it online or I could send it to her, which I did on March 8th She has sent me long, emotional and insulting emails in responseI am standing by ProActive Therapeutic Massage's Cancellation PolicyIt clearly states: NO REFUNDS ON A PREPAY