McGrath's Publick Fish House, LLC

Thank you very much for forwarding us the complaint you receivedregarding McGrath's Fish HousePlease see complaint ID number***A copy of your letter is also included with this fax.McGrath's Fish House answers complaints we receive from our guests.There are several ways our guests may submit
a comment I complaint Ireview to usOur guests may even submit their complaint anonymously ifthey prefer, The following are the ways our guests may submit a complaintincluding:• Call, write, visit in person with a Manager directly at restaurant.• Submit a comment card (provided at the restaurant)There is a dropoffbox at the restaurant or they can mail the card postage free.• Submit a comment on our website, www.mcgrathsfh.com on thecontact page.• Contact the Corporate Office.Frequently we request additional details from our guests regarding theirdining experience to assist our Management in providing corrections andadditional staff training at the restaurants and to learn from any errors thatmay have been madeSome pieces of information we may request fromthe guest may include:• Which restaurant the guest dined at, since we have multiplelocations.• Various receipt details from the guest's visit including the ticketnumber which is the 5-digit number listed under the date and time aswell as the date, time, server's name, items ordered and dollar total.• A physical description (height, hair color/length, weight, ageapproximation, shirt color, etc.) of the staff referenced in thecomplaint.The complaint you forwarded us did not include this information so we donot know which restaurant this guest dined at for further correctionsWefrequently mail gift certificates to our guests as a resolution for complaints.If the guest would like to contact us directly, we would be more than happyto provide a resolution to their complaint.Thank you for your time and consideration.Sincerely,McGrath's Fish House Corporate OfficeGuest RelationsDavcor StSESalem, OR 97302Phone: (503) 399-8456Fax: (503) 391-2846E-mail: [email protected]