Mcgovern Mechanical

Been waiting over a week for this company to fix our AC in 100 degree heat, the tech was suppose to come to our house for the 3rd time today and was a no show. All calls are not being returned.","neg-1

Complaint13 days without AC, mcgovern was assigned by[redacted]. Complete disregard for customer's time and well being.We have a home appliance warranty through[redacted]. On 8/28/14 our main air conditioner stopped working. I had an ac man look at it and was advised that it was the blower motor and that the unit was old. I filed a service request on that day, on 8/29 McGovern mechanical was assigned and indicated that they could come out on 9/1 (Labor Day) to check it out, I advised that it was the blower motor. They were to give us a 30 minute call ahead to make sure someone was here. As we were out of town that weekend that was fine with me. No call on 9/1. I called upon our return on 9/2 and was told they could come out on Wednesday, 9/3 with a thirty minute heads up. My sister in law met [redacted] at my house to evaluate the problem, he indicated that yes it was indeed the blower motor and that he would order the part and be back. On Thursday, 9/4 I was called by McGovern to schedule an appointment for Friday 9/5 between 9 and 1 with a thirty minute heads up call. A different tech called and showed up around 11 with no idea or part to repair my AC. I called McGovern and was advised that the part was in but it would be Monday, I reminded them that it was hot and now over a week had gone by without AC. They indicated that they could try to come out Saturday as that was a normal working day for them. No call and no service tech on Saturday, nor would they answer the phone. Monday gets here and [redacted] calls to advise he is on his way, I left work and met him at the house and he worked on it for a few minutes and advised that the problem was fixed. It was working, I stayed for a few minutes and returned to work. When I got home that night it was 78 degrees in my house and the AC was not blowing again. I called and was first advised that it would be Thursday before he could return, after words were exchanged they agreed for a manager, [redacted], to come out Tuesday between 9-1 with a 30 minute heads up call. I advised that Tuesday was a crucial day for me at work and that I needed the 30 minute phone call. Tuesday morning came with no call by 11 so I went home expecting [redacted] to show up at the last possible moment within the time frame. Instead I found a note that said he had been there earlier and left. I called the office and was informed that [redacted] had tried to call me, this is a bold faced lie I had my cell phone on my person throughout the day waiting for the call that never came. I was then informed that he was already in [redacted] and that he had used the part intended for my unit on another job already and that it would be Wednesday between 9-1 before he could return. I waited Wednesday at home, calling at 11 to make sure that I was on the list for today, at 12:27 I was called and informed that [redacted] was 30 minutes away. At 1:41 he finally showed up with the part. I have now missed parts of 4 days of work and been without AC for 13 days. The office staff has been of absolutely no help and was rude throughout the process. I have been in contact with[redacted] throughout this mess, that will be the subject of a separate complaint. Desired SettlementI wanted a record made of the manner in which this company does business. I know that it is a warranty claim and they probably are not getting their normal fee so it goes down the list. They should not accept jobs if they don't intend to perform. I request a refund of my $65 co-pay.Business Response In response to the Revdex.com complaint report submitted by Mr.[redacted] of[redacted] Germantown TN 38139. We received this claim for the first time on 8/29/2014 we scheduled the customer for their first appointment on 9/1/2014. We called the customer 30 minutes prior to our arrival (as is our company policy) and received no answer from the customer, we sent the technician to the home anyways and he left an invoice for the customer letting them know they had missed the appointment and would need to reschedule. On 9/2/2014 we rescheduled the customer for our next available appointment which happened to be on 9/3/2014. The technician went out and diagnosed that the problem was not the blower motor and instead would need a capacitor for the blower motor. He did not have this part available on his truck and needed to purchase one and return on the next available day which would have to be scheduled at our office. Our office at the time was booking two days out and would not be able to return the next day as we already had a full schedule since we were in the middle of a heat wave. Due to an error in the system we received the work order for Mr.[redacted] as a duplicate and scheduled a different technician to go out there not showing that it needed a part in our system. We show no record of Mr.[redacted] being on our schedule for Saturday 9/6/2014. We do however show an appointment for the technician to return on 9/8/2014. We sent the technician out and replaced the capacitor for the blower motor which made the unit work properly at the time. This closed out the original claim submitted to us cycle time was 10 days. On 9/8/2014 we received a notification from the warranty company letting us know that the customer would need us to return as his unit was not working again. We informed the customer that the original technician would not be able to return until Thursday as he was already booked until that day. Mr.[redacted] proceeded to get irate using vulgar and inappropriate language with one of the ladies in our office. We then decided that our best course of action would be to send out a supervisor as we did not want this man treating our office personnel or our technicians with the disrespect that he had proved was his primary way of handling business. We scheduled Mr.[redacted] for an appointment on 9/9 with a thirty minute call ahead from the technician. The technician was in the area and was unable to contact the customer to let him know that he was on the way so he called our office staff and they also tried to call Mr.[redacted] for his thirty minute notice of service the office staff also received no answer. The technician then proceeded to go to Mr.[redacted]'s home and leave an invoice on the door to let him know he had missed the appointment and to call the office to rescheduled. Mr.[redacted] called our office once again and proceeded to get cross using foul language and a hostile tone with our office staff. We informed him that yes we did try to notify him that we were on the way and we did go out and leave a note letting him know he would need to reschedule. We also informed him at this time that we would be happy to reschedule him for another date and time that would work with his schedule. We scheduled for the supervisor Paul to go out on 9/10 with a 30 minute call ahead. Supervisor went out and re-diagnosed system, went the same day and purchased parts to repair the unit so Mr.[redacted] would no longer have problems. This claim was closed out with a cycle time of 2 days. The total time Mr.[redacted] was without air after the work was ordered to our company was 12 days. If Mr.[redacted] was without air before that day then our company is not liable for this. Mr.[redacted] was very disrespectful and belligerent with our staff throughout this when all they were trying to do was accommodate Mr.[redacted] to the best of our company's abilities. We feel that every effort was made on the part of our staff to work with and around Mr.[redacted] and his schedule although no effort was made on his part to show any kind of respect or decency to our staff. When we accepted the claim we had and did complete it within the reasonable terms of business and we do not feel at this time that a refund of the service fee is needed.

MCGOVERN MECHANICAL KEEPS MISDIAGNOSING MY A.C. UNIT PROBLEMS! #NO COOL AIR!I'M A CUSTOMER OF AMERICAN HOME SHIELD! I CALLED AMERICAN HOME SHIELD BACK IN MARCH TO REQUEST A.C. UNIT REPAIR BECAUSE IT WASN'T BLOWING COOL AIR! THEY CONFIRMED THE REQUEST AND SENT OUT THIS COMPANY CALLED MCGOVERN MECHANICAL CO. THEY FIRST TIME THE REPAIR GUY CAME OUT HE TOLD ME IT WAS THE FILTER AND TOLD ME TO I HAD TO BUY ANOTHER ONE AND PUT IT IN MYSELF WHICH I THOUGHT WAS WEIRD CONSIDERING THE FACT HE WAS THE REPAIR MAN! I KNOW NOTHING ABOUT PUTTING FILTERS IN! PUT IT IN! THAT WASN'T THE PROBLEM! AHS SENT THEM OUT AGAIN AND THIS GUY TOLD ME MY REFRIGERANT WAS LOW! HE PUT IT IN AND IT STARTED TO BLOW A LITTLE BETTER!ABOUT 2 TO 3 WEEKS LATER IT STARTED TO LOOSE IT'S COOL! I CALLED AMERICAN HOME SHIELD TO GET THEM OUT AGAIN FOR THIS SAME PROBLEM AND THEY SENT THE REQUEST TO THEM! THE THIRD REPAIR MAN LOOK DIAGNOSED IT AND TOLD MY WIFE(BECAUSE I WASN'T HOME AT THE TIME) THAT THIS TIME IT HAD TOO MUCH REFRIGERANT! SHE SAID HE LET SOME OUT AND IT STARTED TO BLOW A LITTLE AGAIN! TODAY IT WAS 78 DEGREES IN MY HOUSE AND WE HAVE 3 SMALL CHILDREN!THIS IS BEYOND RIDICULOUS! I HAD SO FAR 3 DIFFERENT GUYS AND NEITHER DID A THERAL DIAGNOSIS ON THE UNIT!I BELIEVE THEY'RE DOING THE BARR MINIMUM AND BECAUSE THEY ALREADY HAVE MY SERVICE FEE I'M GETTING HACKED AROUND! MY AMERICAN HOME SHIELD CONTRACT NUMBER IS XXXXXXXXX!I JUST NEED THEM TO REALLY GET THIS RESOLVED SO I CAN FOCUS ON OTHER BUSINESS AND SO CAN THEY!!!!Desired SettlementI JUST WANT THEM TO REPAIR OR REPLACE THE UNIT SO MY FAMILY AND I CAN HAVE A COOL HOME! ( NOT JUST RIG IT UP AS A TEMPORARY FIX)Business Response Contact Name and Title: McGovern Mechanical CoContact Phone: XXXXXXXXXXContact Email: [redacted]@gmail.comCustomer's original call was on 3/15/2016 technician was out and advised the homeowner to replace the filter. AHS does not cover for purchase of filters. Technicians do not carry filters on their trucks. Unit started working upon removal of the filter. On 3/19 the customer called back in and we sent another technician out. He found that the unit was low on refrigerant. Technician added refrigerant. The unit was working properly. On 4/29 (30 days later) the customer called in and said that the unit was not blowing cold again. We sent a technician out and found the unit to be slightly over charged. Customer called back in the 5/13 and said they were having another problem. Technician went out and found that the unit had a leaking service valve which had been previously undiagnosed. Repaired service valve and adjusted refrigerant levels. Due to weather changes that we have had throughout the month getting a proper charge on the unit to assure that it maintained proper cooling was difficult. We followed all process that we have with the warranty company to diagnose and repair the problems that Mr. [redacted] had.