McElroy, Quirk, & Burch, APAC

This member contacted the health plan and was advised refund being processed.

Complaint: 9873664
I am rejecting this response because: this is a delaying...

tacit on the part of Anthem. MESSAGE FROM BUSINESS:
Because of Health Plan Protection, we need the member's health plan ID number to review his complaint.
Today is 15 January 2014. Today I need to have paid for one month of health insurance for the policy to begin on 1 February 2014. WELCOME TO THE MARKETPLACE: Find health coverage that meets your needs and budget
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On 18 December 2013 I sent a check to Anthem for $16.96 and on 10 January 2014 I called Anthem and gave their representative my bank card information and my permission to charge $16.96 to that card once. Anthem has not provided the health care coverage that I have tried to pay for twice.My plans & programs
HealthKeepers, Inc(Anthem BCBS) Anthem HealthKeepers Silver DirectAccess - cbau
[redacted]Status: Initial enrollment
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2014 Virginia application forIndividual & Family Coverage

Status: Complete
ID#: 17[redacted]2



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Regards,
[redacted]

The health plan initiated a grievance for this member on 3/3/14. She will receive a written response from the health plan in 30 calendar days.

We cannot identify this member due to lack of information. Please provide member health plan ID number.

The health plan has initiated an expedited appeal for this member. He will receive a response from the health plan within 72 hours advsing if his appeal meets expedited criteria.

We need to know if she is getting literature from Anthem Blue Cross. And if she is, what specifically is she receiving.

The health plan has initiated a grievance for this member. She will receive a written response within 30 calendar days.

The health plan needs the health plan ID number or, at least, the wife's name who the complaint is referencing.

An appeal was initiated on this member's behalf on 10/2/14. He will receive a response from the health plan within 30 calendar days.

The issue will be researched and a health plan response will be sent within 30 calendar days.

The health plan initiate and resolves all member grievances and appeals within 30 calendar days.

A grievance has been initiated by the health plan. The member will receive a response from the health plan within 30 calendar days.
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The health plan has iniated a 30 day grievance regarding this member complaint. The member will receive a response within 30 calendar days.

The health plan cannot identify this member. Please have the member provide her health plan ID number.

This member's complaint was received by the health plan on 6/3/14. Her request is being processed and should be completed within 7-10 business days.

We have initiated a 30-day appeal for this member. He will receive a response from the health plan within 30 calendar days.

This member contacted the health plan on 3/31/14. The health plan is currently researching her issue. She will have a response within 30 calendar days, if not sooner.

The health plan has iniitated an appeal for this member. The member will receive a written response from the health plan in 30 calendar days.

We are unable to locate this member. Please have them provider their health plan identification number.

The member's request for reimbursment is being worked on. The should have the reimbursement within 30 calendar days.