McDowell Dentristry of Goodyear

Care-A-Van Response to complaint [redacted] First, I extend our... apologies for any poor service received by this or any of our riders. Care-A-Van is a para transit service providing rides to the elderly and disabled. It is our goal to provide quality service to all of our riders all of the time. It appears we have not met our goal in this case. When a rider makes a reservation they are given a pick up window of 30 minutes. Barring unforeseen circumstances like weather or traffic accidents, the rider should be picked up within that window. If the rider calls on the day of the ride, a more specific time of arrival can be provided since all reservations are made 24 hours in advance. Most of the Care-A-Van riders use the service for medical appointments. It is difficult to predict how much time these appointments may take. For this type of return trip, riders call when they are ready to be picked up. This can sometimes result in a large volume of rides occurring at the same time. Due to limited capacity wait times can be long. With this in mind, Care-A-Van is encouraging riders who know when they will be ready to schedule their return trip. Scheduling a return trip time will reduce wait times. Many of our riders reside in housing complexes where they do not have a view of the street or the parking lot. When we are aware of this, dispatchers phone the rider when the vehicle is arriving for pick up. We would not encourage the elderly or disabled riders to wait outside, especially given Wisconsin weather conditions. We attempt to avoid as many problems as possible. When they do arise, we encourage riders to phone immediately to allow us to correct them promptly. We are committed to working with our riders to deliver a quality service.

Care-A-Van
Response to
complaint
[redacted]
First, I
extend our...

apologies for any poor service received by this or any of our
riders.  Care-A-Van is a para transit
service providing rides to the elderly and disabled.  It is our goal to provide quality service to
all of our riders all of the time.  It
appears we have not met our goal in this case. 
When a rider makes a reservation they are given a pick up window of 30
minutes.  Barring unforeseen
circumstances like weather or traffic accidents, the rider should be picked up
within that window.  If the rider calls
on the day of the ride, a more specific time of arrival can be provided since
all reservations are made 24 hours in advance. 
Most of the Care-A-Van riders use the service for medical
appointments.  It is difficult to predict
how much time these appointments may take. 
For this type of return trip, riders call when they are ready to be
picked up.  This can sometimes result in
a large volume of rides occurring at the same time.  Due to limited capacity wait times can be
long.  With this in mind, Care-A-Van is
encouraging riders who know when they will be ready to schedule their return
trip.  Scheduling a return trip time will
reduce wait times.  Many of our riders
reside in housing complexes where they do not have a view of the street or the
parking lot.  When we are aware of this,
dispatchers phone the rider when the vehicle is arriving for pick up.  We would not encourage the elderly or
disabled riders to wait outside, especially given Wisconsin weather
conditions.  We attempt to avoid as many
problems as possible.  When they do
arise, we encourage riders to phone immediately to allow us to correct them promptly.  We are committed to working with our riders
to deliver a quality service.