MCDearmon Construction

I am rejecting this response because: The business engraved the first
urn for me improperlyI contacted them about it and they acknowledged that the urn/engraving was defectiveThey redid the urn, but then engraved it incorrectly (not as specified on my order) by not putting the name of the urn in ALL capitalsI contacted the business by phone and emailThey never responded to emails and on the two times I spoke with them by phone they said they were too busy and would have to call me back - which they never didIn both phone contacts the business owner acted very upset at me that her engraver did not engrave the urn per the order and that it was my fault...This does not make senseCalling me difficult or "hard to please" is not an appropriate excuse for their engraver engraving poor/incorrect items. In my last email to the business I asked how to return the two defective/incorrectly engraved urns and never received a responseI am happy to return the defective urns if they provided a shipping label, but the business never responded to my inquiry about thisSee attached email I have copies of every email I sent to Elegant Urns as well as a log of all calls made.My complaint is that I should not have to pay for a product that I never received (a CORRECTLY engraved urn)As you will see on the picture attached - the name on the urn is not in ALL capitalsThis is what I specified on my order (see attachment) Also you will see the quality of the engraving, which is similar to the first urn that was also engraved poorlyWhen placing an order online you are asked to specify EXACTLY how the urn is to be engravedIf I had misspelled something and they had engraved it as I ordered, it would be my faultSo if I specify something in ALL capitals and they don't engrave it as specified, then it is their fault.As the business owner never called me back or responded to emails I had to dispute the charge as I still had not received a correctly engraved urn, for which I had paid $ In last contact with my credit company they indicated that the business was disputing my dispute so this is still in processIf the business drops their dispute, I will not pursue any further actionHowever it is not right for them to charge me for something that I did not receive
Regards,
A*** ***

We engraved two urns for the customer She is very hard to please She kept both urns and paid only for oneNow she's disputing the charges with the credit card company We ended up taking a loss for both urn