McCarthy Motors

Tell us why here...Our corporate office has settled [redacted] claim. Her claim was settled with a basic liability. There was no paper work showing payment for extra coverage for [redacted] move. This was explained to the customer. We regret we could not settle the claim as [redacted]...

requested; but hoped that she would understand our position in this matter. The coverage was not paid for; there for the claim was settled at a basic liability.
Thank You
Jean S[redacted]
Astro Moving & Storage

To Whom It May Concern: We have tried to explain to [redacted] and have apologized for the breakage of his TV. We also have explained to him;  he choose to move his house hold goods under basic liability. The customer is given a choice at the time of the  estimate how they would...

like to release there household items. The liability would be an extra cost to the customer. [redacted] choose to move his house hold goods with  basic liability at no cost to him. Once again [redacted] we apologize for the inconveniences you may have suffered, but hope that you come to understand our position in this matter. We also thank you for using and  allowing Astro Moving & Storage to be of service to you.Sincerely, Jean S[redacted]Claims Manager