McCarthy Ford

I will be contacting the customer to set up a meeting to discuss the issues that caused the delay in my company doing the work with the hope that we can work out a way to still satisfy the customers needs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: first off I called the contractor told them we just wanted our money back that was on Monday 12/today still no response from owner called back no answer again now this has been going on since march of this year remember now there is hundreds or thousands of dollars in water damages to the property because of neglect of getting the job done that is why I am rejecting the response Regards, [redacted] ***

CASE # [redacted] E [redacted] I've reviewed the complaint and it appears this is a lienholder problemThere is no way that we wouldn't have sent the title to a vehicle purchased at McCarthy Ford to the lienholderThe lienholder would have identified that they didn't have the title and made sure we sent one to themHowever, our files from are in storage and it's not worth my while to investigate this any furtherWe will send out the $in order to close this case Thanks [redacted] Store ManagerMcCarthy Ford

I have spoken with Ms [redacted] and reviewed her caseWe agreed that she is going to drop the vehicle off on Mon,6/13/at 9amWe will work with Ford Motor Company's engineering department to come to a final repair to this problemIn the past, we have made three attempts to repair the sync problem in this vehicleWe have not replaced any parts, however Hawk Ford in their four attempts have replaced an APIM module.We last worked on the vehicle on March 21st 2016, and Ms [redacted] states that the repair only lasted about four hours and she never brought it back since.It is my goal to have her sync system repaired on this upcoming visitThank You [redacted] Fixed Operations Director

Mr [redacted] purchased a Ford Explorer on 4-22-Mr [redacted] agreed to a $down paymentMr [redacted] didn't have the money available at the time of delivery, he offered a post dated check which we do not acceptMr [redacted] agreed to come in to McCarthy Ford as soon as he returned from a vacation with the $down paymentAfter Mr [redacted] didn't come in with the down payment when agreed upon we followed up with himHe then told our representative that he would give him $but didn't plan to pay McCarthy Ford the balanceAfter hearing Mr [redacted] response to our initial follow up we had a manager call Mr [redacted] Mr [redacted] told the manager that he had no intention of fulfilling his obligation to McCarthy FordWe now plan to send Mr [redacted] 's file to collection.Please let me know how I can further assist[redacted] Store ManagerMcCarthy Ford [redacted]

I spoke to [redacted] on the night of December 22nd and she agreed to a personal meeting after the holidays to review the damage to the house and discuss the situation further

McCarthy Ford has processed a refund check in the amount the customer has requested ($336.38)The work performed at our dealership that the customer states was done "improperly" based on statements made by some independent garage was performed nearly a year ago and customer has returned to dealership for other services since then multiple times with no reports or complaints relating to engine performanceThis refund is being processed not as any admission of wrong doing or fault on the dealerships behalf but simply a goodwill gesture for a local Ford ownerWe take pride in our business operation and have an outstanding reputation both within the Ford dealership network as well as within our local communityThe fact that we were never made aware of an unresolved customer issue during subsequent visits to us confirms this is simply a frivolous way to get free repairs/maintenance (the cost being refunded is for a failed ignition coil months later) and quite frankly is very disappointingIf any additional information is needed please feel free to contact us [redacted] /Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

There sure are a lot of complaints against McCarthy ***! There are so many Ford dealers in the area it may be best to go with someone who doesn't have so many complaints against them.
Go to *** or dealerrater.com or any of the other websites that rate dealers. The worst is that Ray *** gets in the mud with the people who complain instead of reputable dealers who have the owners have someone reach out to make the buyers happy.
This shows that Ray *** is the very worst owner of a dealership in our area. Hopefully, there aren't other dealerships around the country that are as bad as this owner and this dealership!

If you are thinking of working with Ray *** and McCarthy *** you must read this 1st!
Ray *** called and asked me to come into the dealership for a sale he was having the Escapes. I came to LeFevour wasn’t in. We had bought a couple of Ford’s from Lefvour before.
LeFevour's team took over they were very pushy and wouldn’t even look at the preapproval I came in with.
On September 6th of this year, I bought a 2019 Ford Escape from McCarthy Ford. On Monday the 9th I sent Lefvour an email saying how I wasn’t happy how I was treated.
Lefvour called right back and left on my voice mail how he didn’t want to do business with me and that he had ripped up our contract and to bring the car back in.
I sent Lefvour an email telling me he could rip up our contract but I intended to keep the car and since he ripped up the contract and I wasn’t I was obliged to bring the car back.
Well, Lefvour went into a rage he called me 6 more times a couple from different cell numbers. He demanded I bring the car right back or he was calling the police. Lefvour sent email after email saying I stole his car and that I would be arrested in front of my family.
We called Ford they said there was nothing they could do.
Once Lefvour called again I answered this time
I asked Lefvour whose number was 312.320.4031?
LeFevour said how should I know? I asked him again you never called me this number? Lefvour again said no. I said I called that number and you answered and said I had the wrong number.
I told Lefvour I got that number from you calling earlier and you answered and said that wasn’t you didn’t know any Ray remember?
He said sorry pal I never talked to you from that number.
I said no Ray? Who is *** Lefvour from 507 s Sunnyside Elmhurst, Illinois? Lefvour then said he works at the dealership.
I asked if that is your brother? Lefvour wouldn’t answer. I said you don’t know your brother's number? I said Ray you just lied 7 times in a minute and a half.
Lefvour then went into a tirade and called me names that can’t be printed here. LeFevour was screaming so loud over the phone my wife came in the close the windows.
My wife asked if she could speak to Ray, to see me he was screaming so much. When my wife asked Lefvour what his problem was he told my wife that “your husband is a pussy and I am going to show you how much”.
My wife took that as a threat and called the police.
The police came over and called Lefvour and asked him why he lied and said the police would arrest me for theft when we had a contract and that this is a civil matter. Lefvour told the policeman that he didn’t understand that it is yearend sales and needs to get out all the old cars to make room for the new 2019’s. The officer then said listen to me if call or text or email these people even 1 more with another lie or threat or even to say good morning I am coming over and you won’t like it.
The officer then asked if he understood. LeFevour said he understood.
After Lefvour said he tore up the paperwork we went to another Ford dealer and told the story a few of the salesmen came up and said this kid has HUGE problems Huge problems and that he finally went off the deep end. The kid is not a bad kid but he has to admit he has a problem and get some help.
If you are thinking of buying a Ford stay away from *** Ford and Ray ***!
Btw…even though Lefvour said he was ripping up the paperwork somehow the paperwork ended up in the lender's hand.

If you are thinking of working with *** Lefvour and McCarthy Ford you must read this 1st!
Ray LeFevour called and asked me to come into the dealership for a sale he was having the Escapes. I came in Lefvour wasn’t in. We had bought a couple of Ford’s from Lefvour before.
Lefvour team took over they were very pushy and wouldn’t even look at the approval I came in with.
On September 6th of this year, I bought a 2019 Ford Escape from McCarthy Ford. On Monday the 9th I sent Lefvour an email saying how I wasn’t happy how I was treated.
Lefvour called right back and left on my voice mail how he didn’t want to do business with me and that he had ripped up our contract and to bring the car back in.
I sent Lefvour an email telling me he could rip up our contract but I intended to keep the car and since he ripped up the contract and I wasn’t I was obliged to bring the car back.
Well, Lefvour went into a rage he called me 6 more times a couple from different cell numbers. He demanded I bring the car right back or he was calling the police. Lefvour sent email after email saying I stole his car and that I would be arrested in front of my family.
We called Ford they said there was nothing they could do.
Once Lefvour called again I answered this time
I asked Lefvour whose number was 312.320.4031?
LeFevour said how should I know? I asked him again you never called me this number? Lefvour again said no. I said I called that number and you answered and said I had the wrong number.
I told Lefvour I got that number from you calling earlier and you answered and said that wasn’t you didn’t know any Ray remember?
He said sorry pal I never talked to you from that number.
I said, no Ray? Who is Kelly Lefvour from 507 s Sunny side Elmhurst, Illinois? Lefvour then said he works at the dealership.
I asked if that is your brother? Lefvour wouldn’t answer. I said you don’t know your brother's number? I said Ray you just lied 7 times in a minute and a half.
Lefvour then went into a tirade and called me names that can’t be printed here. LeFevour was screaming so loud over the phone my wife came in the close the windows.
My wife asked if she could speak to Ray, to see why he was screaming so much. When my wife asked Lefvour what his problem was he told my wife that “your husband is a pussy and I am going to show you how much”.
My wife took that as a threat and called the police.
The police came over and called Lefvour and asked him why he lied and said the police would arrest me for theft when we had a contract and that this is a civil matter. Lefvour told the policeman that he didn’t understand that it is year end sales and needs to get out all the old cars to make room for the new 2019’s. The officer then said listen to me if call or text or email these people even 1 more with another lie or threat or even to say good morning I am coming over and you won’t like it.
The officer then asked if he understood. LeFevour said he understood.
After Lefvour said he tore up the paperwork we went to another Ford dealer and told the story a few of the salesmen came up and said this kid has HUGE problems Huge problems and that he finally went off the deep end. The kid is not a bad kid but he has to admit he has a problem and get some help.
If you are thinking of buying a Ford stay away from McCarthy Ford and Ray Lefvour!
BTW…even though Lefvour said he was ripping up the paperwork somehow the paperwork ended up in the lender's hand.

I first bought the car thinking it was great- since I bought it two months ago, it has been back there in the service department 6 or 7 times, without the issue being resolved. I have had to leave work early multiple times, and they had my car for 7 business days the last time it was there. I was promised that it was finally fixed, and a few days later, the awful noise started again. I feel helpless at this point, and I feel as if I bought a lemon and the car was under water at some point. I have reached out to managers, salesman, etc. with no luck or help from them about a solution. It is frustrating and disappointing that I am not taken seriously because I am a woman.

I bought a car at McCarthy Ford on 2/2/2018 which they sold me a 2014 Ford Fusion SE for $16000 . I.go online the next day and see that the car same car (verified byVIN number) is actually $12000. On the morning of 2/5/2018, the car is still posted online. I call the salesman who sold me the car and he says "it must be a computer glitch". I recheck the computer immediately after he hangs up and the car is no longer on the site. I go to the dealership and ask to speak to a manager. The manager takes me to his office and attempts to find the car online. As he searches he states that this isn't their real website, its a splash site, however this site shows all their cars at both locations. He states that he can't find the car so he can't see what I'm talking about so I show him a printout I had from when the price was in the site. He says he sees the price but then states that pricing is done by other people who come in and that they made a mistake. I point out to him that another car that is exactly the same make and model as mine has the same pricing and he states that must be a mistake too. He then says there's nothing he can do about it but talk to his internet people because they have this issue a lot whete people come in with pricing from the website and they have to sell them something at a different price. Hours later, there is no pricing change in thecar similar to mine and I feel like this place is getting over on their customers as I feel extremely taken advantage of.