MC Construction

Revdex.com:At this time, I have not been contacted by Hi Five Car Wash & Lube regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Hi Five Car Wash & Lube regarding complaint ID [redacted] Sincerely, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Details supporting rejection of response by business owner, Micah [redacted] : on 9/10/2017, shortly after business owner's receipt of a certified letter by myself, business owner sent email stating: "Hi ***, I will try to stop by this week to look at your repairs :-) Thanks for your patience! Micah"No visit was forthcoming in that period The business owner then sent an email on 9/22/2017, possibly the result of involvement by the Revdex.com, stating:"***, I am sorry I haven't stopped by I have walking pneumonia and have been pretty sick lately, I will try to be by this week Micah"No visit was forthcoming subsequent to this email from the business owner Both of the business owner's emails were responded to by myself, asking for a follow up to indicate a specific date and time in which the business owner could be expected so that I could make myself available Neither request was met with a response An email was sent to the business owner on 9/30/stating the following and with no response thus far:"Micah,I think it would be best if we set a firm date and time in which the various areas of the deck damage are repaired I am available between 10am-3pm on Mon-Wed, October 2- Please let me know what is convenient for you and we can proceed from there.***"Given the repeated lack of follow through and timely communication relating to the above referenced emails, coupled with the history of non-responsiveness to emails dating back to June 2017, acceptance of the business owner's response to the complaint and closure of the file would only be forthcoming upon satisfactory correction of the multiple issues of workmanship on the deck[redacted]

I have contacted the customer and will be taking care of the matterThank you

Revdex.com:At this time, I have not been contacted by Hi Five Car Wash & Lube regarding complaint ID [redacted].Sincerely,
[redacted]

The consumer called on inquiry line to say that the company came out and resolve this.    Per [redacted] in Revdex.com office)

Revdex.com:At this time, I have not been contacted by Hi Five Car Wash & Lube regarding complaint ID [redacted]Sincerely,[redacted]

Please find attached the signed contract and a photo demonstrating a point of damage.  As this email only allowed four attachments, this picture does not represent the totality of damage but serves to offer the nature the issue.  I have also attached a copy of the emails and certified...

letter, sent to the contractor, requesting communication and details of damage so that we might resolve this matter.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,  [redacted]  Details supporting rejection of response by business owner, Micah [redacted]:1.  on 9/10/2017, shortly after business owner's receipt of a certified letter by myself,  business owner sent email stating: "Hi [redacted], I will try to stop by this week to look at your repairs :-) Thanks for your patience! Micah"No visit was forthcoming in that period.  2.  The business owner then sent an email on 9/22/2017, possibly the result of involvement by the Revdex.com, stating:"[redacted], I am sorry I haven't stopped by I have walking pneumonia and have been pretty sick lately, I will try to be by this week Micah"No visit was forthcoming subsequent to this email from the business owner.3..  Both of the business owner's emails were responded to by myself, asking for a follow up to indicate a specific date and time in which the business owner could be expected so that I could make myself available.  Neither request was met with a response.4.  An email was sent to the business owner on 9/30/2017 stating the following and with no response thus far:"Micah,I think it would be best if we set a firm date and time in which the various areas of the deck damage are repaired.  I am available between 10am-3pm on Mon-Wed, October 2-4.   Please let me know what is convenient for you and we can proceed from there.[redacted]"Given the repeated lack of follow through and timely communication relating to the above referenced emails, coupled with the history of non-responsiveness to emails dating back to June 2017, acceptance of the business owner's response to the complaint and closure of the file would only be forthcoming upon satisfactory correction of the multiple issues of workmanship on the deck.[redacted]

We had Matt do a remodel on a condo that we purchased in the Paradise Valley area and are we glad we had him do the work! Not only is he a general contractor but he's also a licensed electrician which was particularly valuable. He found a potentially dangerous situation from the previous construction done on our condo which required him to rewire part of it. We sleep better at night knowing it is done right. Besides a lot of the electrical being done, we had everything repainted, and completely gutted the bathroom and had a beautiful custom walk-in shower put in. He was meticulous in his execution which was important as my husband is a retired contractor who was meticulous himself. He is honest. In a world where you wonder if the person showing up at your house is going to do a good job or rip you off, it's nice to know we did not have to worry about that at all. He was there when he said he would be and presented bills to us in a timely manner. He had his kids helping him and things were professional while they were on the job with him. They were also very hard working, with no goofing off. We have already recommended him to another friend in the Queen Creek area and have no problem recommending him to anyone else.