Mayo Clinic

Email Received from business:In response to [redacted]’s complaint file #[redacted],  Mrs. [redacted]’s complaint has been entered in to our complaint management system and it is currently being reviewed by leadership.    If you have any additional questions, please let me know. Thanks,...

 Scott [redacted] Patient Experience Advisor

August 3, 2015Revdex.com4428 N 121StreetPhoenix, AZ  85014ATIN:Marie GarciaRE: Complaint ID# [redacted]Dear Ms. Garcia:Mayo Clinic has received your letter dated July 27, 2015 regarding a dispute filed with the Revdex.com regarding David and [redacted].Mr. and Mrs. [redacted] received our initial response to their complaint, but they do not agree with our response.A second response has now been sent to Mr. and Mrs. [redacted] to address their disagreement. Due to federal and state privacy/confidentiality laws, we will not be able to provide you with a copy of the response without a specific written authorization from Mr. and Mrs. [redacted] which complies with the requirements of the Health Insurance Portability and Accountability Act of 1996.  Alternatively, you should be able to obtain a copy of the response directly from the [redacted].
 
Thank you for your assistance and cooperation. 
 
Respectfully,
[redacted]Patient Administrative Liaison

The Mayo Clinic only cares about your money. I went to the Mayo clinic to see a dermatologist, who then referred me to an Allergist. After meeting with the Allergist, I was told I needed to do an allergy “Poke” test. I did the test and was told that the “Poke” test was inaccurate because the histamine poke did not react and it should have. The Dr. explained that it’s not that big of a deal unless I decided to do the allergy shots. At this point, I did not want to do the allergy shots. I wanted to try other options first. I received a bill of $880 for the “Poke” test because my insurance wouldn’t cover it. I called the billing department and got on a payment plan. After 5 months of my other options not working, I decided I wanted to try the allergy shots. I called to make an appointment and was told I needed to take another Allergy “Poke” test. I was fine with that, until I was told I would have to pay another $880 out of pocket expense. When I explained why I shouldn’t have to pay for a second test because the first one was considered inaccurate, their answer was it’s not our fault it was inaccurate. At this time I had already paid over $250 and was still making payments. I went around in circles with 4 different mayo clinic employees, for about 3 months about why I should not have to pay $880 for a second test. No one cared about my concerns or the fact that it could have been their fault that the test was inaccurate. All they cared about my monthly payments for the inaccurate test. I am so upset and feel like they use people and don’t treat them with respect. You are just a number with money in their office.

To  whom  it may concern.  I am  writing  to acknowledge  receipt  of  your  March  6, 201 5  letter concerning a complaint "filed with  your office  by  [redacted]   Please  be advised that...

  I  have   forwarded  the   complaint  to   ou r  Patient   Financial    Serv ices   Depa1tment   for investigation.  A formal  written  response  will  be sent directly  to [redacted]  once that review is completed.  Please allow  thirt y (30)  business  days for the co mpletion  of the review and  receipt  by [redacted]  of our  response.    Due  to federal  and  state privacy/confidentiality  laws,  we  will  not  be able  to  provide  you  with  a  copy  of  the  response without  a specific  written  authorization from  [redacted]  which complies with the req uirements  of the Health  Insurance Portability  and  Accountabilit y Act of 1 996.   Alternati vel y, yo u should be able to obtain a copy of the response directly  from  [redacted].Thank  you for your assi stance and cooperation.

I am writing to acknowledge receipt of your May 20, 2015 letter concerning a complaint filed with your office by [redacted] and [redacted].  Please be advised that I have forwarded the complaint  to our leadership for investigation.  A formal written response will be sent directly to the...

[redacted]s once that review is completed. Please allow thirty (30) business days for the completion of the review and receipt by Mr. and Mrs. [redacted] of our response.   Due to federal and state privacy/confidentiality laws, we will not be able to provide you with a copy of the response without a specific written authorization from Mr. and Mrs. [redacted] which complies with the requirements of the Health Insurance Portability Act of 1996.   Alternatively, you should be able to obtain a copy of the response directly from the [redacted]s.   Thank you for your assistance  and cooperation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This complaint was closed due to the company in question being Mayo Clinic, was supposed to contact me to resolve this issue.  However, instead of  contacting me to resolve this issue Mayo Clinic has sent me the attached bill.  When I called them about it, they were very uncooperative and kept making me go through the same loops I had already gone through in my prior phone calls.  Per the attached bill, I am supposed to pay this bill by July 03rd, otherwise it goes on my credit.  I really would like to resolve this as quickly as possible.Please let me know what I need to do to escalate this issue.Thank-you.[redacted]###-###-####

Regards,

I received service in the middle of last year in Scottsdale AZ. I continually received bills saying that nothing was owned and no insurance charges were pending. I moved back to MI on July of last year. In my new home, I continued to received those statements saying nothing was owed. November of last year, I received a bill saying now I owed money. I contacted the insurance company and they told me they denied this service in May. The insurance clause has a 6 month waiting period where you cannot appeal. I called Mayo and they told me that I always had a bill. I told them they kept sending me something that shows nothing pending or charges owed. They informed me that day that I also owed for other services on top of those charges. Now, I cannot appeal anything and I owe them more. Please get your billing department in order.

I am  writing  to acknowledge receipt  of  your  May  1, 2015  letter  concerning a complaint filed with  your office  by [redacted]  *. [redacted].  Please  be advised  that  I have  forwarded the complaint to our...

 leadership staff  for  investigation.   A formal  written  response will  be sent  directly to  Mr. [redacted]  once  that review  is completed. Please allow thi1ty (30) business days for the completion of the review  and  receipt  by Mr.  [redacted] of our response.   Due to federal  and state privacy/confidentiality  laws,  we  will  not  be able  to  provide  you  with  a  copy  of  the  response without  a specific  written  authorization from  Mr. [redacted]  which  complies with  the requirements of the Health  Insurance Portability and Accountability Act of 1996.  Alternatively, you should  be able to obtain a copy of the response  directly  from Mr. [redacted].Thank  you for your assistance and cooperation.