Thank you for your quick response to my pool heater issue Hayward contacted me yesterday morning via email and had a service representative here this morning Friday 10/16/to correct the problem with my gas heater They were able to change the nozzles on the replacement heater to work on propane Although I will be unable to run the heater until next spring, I am satisfied with the repair work on the heater Hayward has also issued an extended warranty for years I wish to thank you again for your speedy response in contacting Hayward Pools, I am amazed at how quick they responded and made corrective actions I guess I should have contacted your department months ago [redacted]
Had a Hayward filter that exploded right as I walked awayCould have killed me if I had waited one second moreI called several different customer service numbers, the number on Revdex.com, and the number to their HQ in NC with perpetual hold or "we can't help you at this number"
Because I cannot operate pool w/o a filter, and the cost to change plumbing to accommodate a new filter from a different manufacturer, I decided to buy a new Hayward filterI was assured by vendor that Hayward addressed explosion issues
The filter was delivered quickly, but I could not get a pool guy to install for another three daysOnce pool guy arrived to install, he discovered in the box that Hayward didn't provide correct install parts!!! I got stems, when I should have received stems and nutsAfter visiting several local pool supply stores that did not have nuts in stock, I finally got a hold of vendor who sold me filterHe stated that he could contact Hayward to get replacement parts expedited to meI attempted to contact Hayward myself again to all numbers and have wasted well over an hour on hold with no contact with human being
I have sent two messages through their website with no response whatsoever
STAY AWAY FROM HAYWARD AT ALL COSTTHEIR FILTERS KILL PEOPLE UPON EXPLOSION, THEY DELIVER COMPONENTS W/O PROPER INSTALL PARTS, AND THEY NEVER ANSWER PHONE
Thank you for your quick response to my pool heater issue. Hayward contacted me yesterday morning via email and had a service...
representative here this morning Friday 10/16/2015 to correct the problem with my gas heater. They were able to change the nozzles on the replacement heater to work on propane.
Although I will be unable to run the heater until next spring, I am satisfied with the repair work on the heater. Hayward has also issued an extended warranty for 2 years.
I wish to thank you again for your speedy response in contacting Hayward Pools, I am amazed at how quick they responded and made corrective actions. I guess I should have contacted your department months ago.
[redacted]
Thank you for your quick response to my pool heater issue Hayward contacted me yesterday morning via email and had a service representative here this morning Friday 10/16/to correct the problem with my gas heater They were able to change the nozzles on the replacement heater to work on propane Although I will be unable to run the heater until next spring, I am satisfied with the repair work on the heater Hayward has also issued an extended warranty for years I wish to thank you again for your speedy response in contacting Hayward Pools, I am amazed at how quick they responded and made corrective actions I guess I should have contacted your department months ago [redacted]
Had a Hayward filter that exploded right as I walked awayCould have killed me if I had waited one second moreI called several different customer service numbers, the number on Revdex.com, and the number to their HQ in NC with perpetual hold or "we can't help you at this number"
Because I cannot operate pool w/o a filter, and the cost to change plumbing to accommodate a new filter from a different manufacturer, I decided to buy a new Hayward filterI was assured by vendor that Hayward addressed explosion issues
The filter was delivered quickly, but I could not get a pool guy to install for another three daysOnce pool guy arrived to install, he discovered in the box that Hayward didn't provide correct install parts!!! I got stems, when I should have received stems and nutsAfter visiting several local pool supply stores that did not have nuts in stock, I finally got a hold of vendor who sold me filterHe stated that he could contact Hayward to get replacement parts expedited to meI attempted to contact Hayward myself again to all numbers and have wasted well over an hour on hold with no contact with human being
I have sent two messages through their website with no response whatsoever
STAY AWAY FROM HAYWARD AT ALL COSTTHEIR FILTERS KILL PEOPLE UPON EXPLOSION, THEY DELIVER COMPONENTS W/O PROPER INSTALL PARTS, AND THEY NEVER ANSWER PHONE
Thank you for your quick response to my pool heater issue. Hayward contacted me yesterday morning via email and had a service...
representative here this morning Friday 10/16/2015 to correct the problem with my gas heater. They were able to change the nozzles on the replacement heater to work on propane.
Although I will be unable to run the heater until next spring, I am satisfied with the repair work on the heater. Hayward has also issued an extended warranty for 2 years.
I wish to thank you again for your speedy response in contacting Hayward Pools, I am amazed at how quick they responded and made corrective actions. I guess I should have contacted your department months ago.
[redacted]