(The consumer indicated he/she DID NOT accept the response from the business.) After reading every single complaint filed with the Revdex.com against Maxx Auto Recovery, IncI see that with the exception of one complaint, this company takes no responsibility for anythingI am not surprised at the response I got from my complaintHowever, there are a number of things they chose not to address that most definitely prove they were responsible for the damages to my truck after they towed it from an apartment complex parking lot I expect an answer to each of these issues: Why did [redacted] the mechanic at Maxx Auto Recovery not want to see the vehicle after our conversation about sending a representative to inspect the damage or having the truck towed back to their facility on a flat bed? I only authorized the repair after it was made very clear [redacted] did not want to inspect the truck Why did [redacted] the mechanic at Maxx Auto Recovery lie to me about the conversation he had with my mechanic about how the damage to my front differential occurred? [redacted] told me my mechanic stated to him there was no way the damage could have occurred from a tow...this is absolutely not trueMy wife and I questioned our mechanic and he stated this is the complete opposite of what he said to [redacted] at Maxx Auto RecoveryI also have a repair ticket that states the damage WAS a result of an improper tow [redacted] the mechanic at Maxx Auto Recovery told me he talked with [redacted] mechanics and they both allegedly told him there was no way the damage to my truck occurred from an improper tow [redacted] the manager told me they had talked to FOUR [redacted] mechanicsI would like to know the names of these mechanics and the dealerships they are associated withI seriously doubt the validity of this information because my [redacted] Owner's Manual clearly states with illustrated pictures that the way they towed my 4WD truck was absolutely incorrect [redacted] at Maxx Auto Recovery stated to me that they had been in business for yearsIt seems to me that a business that has been around for so long can claim there is no way front differential damage can occur in a 4WD vehicle if it is not properly towedAnyone can find substantial information on this subject that absolutely verifies this type of damage can occur from an improper tow with just a few clicks on the internetIt is my fault that the vehicle did not have a visible parking permit and I do not dispute the validity of the tow but I vehemently dispute that Maxx Auto Recovery caused severe damage to my front differential due to the improper way it was towedI expect repayment for the $1,worth of repairs that had to be done to make my vehicle drivable againIf Maxx Auto Recovery still claims they aren't responsible I will take the matter to small claims court and let an impartial judge decide who is responsible for damagesI find this whole matter to be a huge headache but will not be taken advantage of by this company who seems to deny any wrongdoing time after time with overwhelming facts to the contrary
Without knowing what car (make, model, plate or last of the VIN) I cannot respond to this complaint as I need to look it up in my systemI know that we take "legal tender" only, not copious amounts of coinsI apologize for the frustration, but again, without knowing the exact circumstances I can not answer further
(The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with your most recent response Bottom line, my truck was in good mechanical condition when I drove it from Bailey to my daughter's apartment complex in Lakewood late at night on December I obviously committed the unpardonable parking lot sin of parking in a "Future Resident" parking space because all Guest spots were fullYour company towed it about hours laterWhen we picked up the truck from your facility it appeared to be okay, no visible damageI got on Iwestbound in bumper to bumper traffic and did not notice the severe shaking until I was on and was able to accelerate over 35mph, it then became apparent there was significant damage to the drivetrain/transmissionMy mechanic is located in Morrison and I literally limped the truck to the shop thereThere is NO WAY I was going to turn around in rush hour traffic and drive the truck back to Commerce CityI left the truck at the repair shop and had my wife come get me [redacted] Automotive is located right off the corridor and approxmiles off of As far as the conversations with [redacted] the mechanic at your facility, this becomes a matter of "he said, she said"I immediately contacted your company that there was damage to my truck and [redacted] was the person I was transferred to and seemed to be acting as the spokesmanI did not authorize any repair work to be done until I made damn sure your company was given the opportunity to inspect itSince the damage was so severe, it was not possible to physically drive it back to your locationI asked [redacted] if he wanted to send a representative to Morrison to look at it or if he wanted it towed back to Commerce City to Maxx Auto Recovery, he declined both offers and said he didn't need to see itI made every effort to make the vehicle available for inspection I don't think [redacted] or his staff at [redacted] Automotive would appreciate the fact that you are insinuating they told your mechanic [redacted] one thing and then told us another just to "satisfy the customer"...you stated this is what [redacted] would have done as a shop ownerI have complete confidence in [redacted] Automotive and have always found them to be honest and straightforward in dealing with them for repairs and maintenance on my vehicles (they have an A+ rating with the Revdex.com and have only had one complaint filed within the last years that was amicably settled) Maybe if you had asked to see the damaged differential when the repairs were being done it would have been possible, but you declined any kind of inspection As far as the alleged conversations with a service writer and a mechanic at [redacted] , this may be entirely trueI would like to know the names of these people and see how they came to the conclusion this type of damage could not have occurred from the way it was towedI am in the process of gathering documentation from a Revdex.com accredited transmission shop, a [redacted] dealership and another auto repair shop that all say the oppositeAlso, I have documentation from [redacted] ***, [redacted] Towing guide and my [redacted] Owner's manual that the way your tow operator towed my truck is not appropriate I don't appreciate the comment about "slipping into slander" against your companySlander is defined as making and malicious statements that could cause harm to a person's reputationI have done nothing but state the facts as truthfully as possible and I have no qualms about all of this being a matter of public record I have never had to take an issue to small claims court but I will not let this issue dropI paid the $to get my truck out of your tow yard but I refuse to let the $1,worth of damage that occurred from the tow go without complaint
Complaint: [redacted] I am rejecting this response because: I am disgusted with this company and their liesI have what I need to take this to small claims court and am confident I can recover the damages they did to my vehicle Sincerely, [redacted]
I can assure you no one in my company is a thief, nor did anyone steal anything from you Your vehicle was repossessedPer governing laws we are unable to remove anything attached to the vehicle All other belongings were returned to you I recommend you speak to the lienholder admit anything that was attached to the vehicle I take great offence to these allegations
I will need more information to properly respond to this complaintWhat location? What is year, make, model, license plate or last digits of the VIN of the vehicle? When was it towed? Although I CAN assure you we absolutely DO have full legal authority to tow any of the cars we tow
Complainant arrived at our facility and was provided a print out of the receiptShe is asking for a receipt showing a fee that was not paid, and therefore we are unable to give her something that was not paid for
Initial Business Response / [redacted] (1000, 6, 2015/09/22) */ We are contracted by management on this apartment community, and are bound by what they authorize us to doWe have specific guidelines and they are followed strictlyAll complaints of parking should be directed to themIf any damages were done by lawfully towing a vehicle, it MUST be brought to us so our mechanic can inspect the claimsAny damages need to be brought to our attention immediatelyAs this was a legal tow, there will be no refund
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ I believe I have already spoke with the complainant..and at that time there was never any mention of damage, so I will start thereAny and all damage claims MUST be brought to our attention prior to any repairs being completedMAXX will not be responsible for any repairs that it was not able to inspect priorFurther, the vehicle was parked illegally on private property, the tow was authorized by on site securityYou are not allowed to park on this private property and patronize another business, for any time frameThe fees that are mentioned on our website were not all inclusive..some were "missed" by the complainantThere is a laden surcharge fee for mileage (only miles were charged, not 15) and an after hours fee of for picking up the vehicle after hours In regards to claiming that my employee "stole" his information is completely unfoundedWe process credit cards every day and have never had a complaint or accusation such as thisThere is an option to pay cash if they felt uncomfortableThe credit card must be swiped, and the terminal is in the office, so clearly we must take it, and do that and only that There will be no reimbursement of any tow fees as the vehicle was parked illegally and towed legallyAny claims of damage need to be brought to our office, and the claim of credit card is completely unfounded
(The consumer indicated he/she DID NOT accept the response from the business.) After reading every single complaint filed with the Revdex.com against Maxx Auto Recovery, IncI see that with the exception of one complaint, this company takes no responsibility for anythingI am not surprised at the response I got from my complaintHowever, there are a number of things they chose not to address that most definitely prove they were responsible for the damages to my truck after they towed it from an apartment complex parking lot I expect an answer to each of these issues: Why did [redacted] the mechanic at Maxx Auto Recovery not want to see the vehicle after our conversation about sending a representative to inspect the damage or having the truck towed back to their facility on a flat bed? I only authorized the repair after it was made very clear [redacted] did not want to inspect the truck Why did [redacted] the mechanic at Maxx Auto Recovery lie to me about the conversation he had with my mechanic about how the damage to my front differential occurred? [redacted] told me my mechanic stated to him there was no way the damage could have occurred from a tow...this is absolutely not trueMy wife and I questioned our mechanic and he stated this is the complete opposite of what he said to [redacted] at Maxx Auto RecoveryI also have a repair ticket that states the damage WAS a result of an improper tow [redacted] the mechanic at Maxx Auto Recovery told me he talked with [redacted] mechanics and they both allegedly told him there was no way the damage to my truck occurred from an improper tow [redacted] the manager told me they had talked to FOUR [redacted] mechanicsI would like to know the names of these mechanics and the dealerships they are associated withI seriously doubt the validity of this information because my [redacted] Owner's Manual clearly states with illustrated pictures that the way they towed my 4WD truck was absolutely incorrect [redacted] at Maxx Auto Recovery stated to me that they had been in business for yearsIt seems to me that a business that has been around for so long can claim there is no way front differential damage can occur in a 4WD vehicle if it is not properly towedAnyone can find substantial information on this subject that absolutely verifies this type of damage can occur from an improper tow with just a few clicks on the internetIt is my fault that the vehicle did not have a visible parking permit and I do not dispute the validity of the tow but I vehemently dispute that Maxx Auto Recovery caused severe damage to my front differential due to the improper way it was towedI expect repayment for the $1,worth of repairs that had to be done to make my vehicle drivable againIf Maxx Auto Recovery still claims they aren't responsible I will take the matter to small claims court and let an impartial judge decide who is responsible for damagesI find this whole matter to be a huge headache but will not be taken advantage of by this company who seems to deny any wrongdoing time after time with overwhelming facts to the contrary
Without knowing what car (make, model, plate or last of the VIN) I cannot respond to this complaint as I need to look it up in my systemI know that we take "legal tender" only, not copious amounts of coinsI apologize for the frustration, but again, without knowing the exact circumstances I can not answer further
(The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with your most recent response Bottom line, my truck was in good mechanical condition when I drove it from Bailey to my daughter's apartment complex in Lakewood late at night on December I obviously committed the unpardonable parking lot sin of parking in a "Future Resident" parking space because all Guest spots were fullYour company towed it about hours laterWhen we picked up the truck from your facility it appeared to be okay, no visible damageI got on Iwestbound in bumper to bumper traffic and did not notice the severe shaking until I was on and was able to accelerate over 35mph, it then became apparent there was significant damage to the drivetrain/transmissionMy mechanic is located in Morrison and I literally limped the truck to the shop thereThere is NO WAY I was going to turn around in rush hour traffic and drive the truck back to Commerce CityI left the truck at the repair shop and had my wife come get me [redacted] Automotive is located right off the corridor and approxmiles off of As far as the conversations with [redacted] the mechanic at your facility, this becomes a matter of "he said, she said"I immediately contacted your company that there was damage to my truck and [redacted] was the person I was transferred to and seemed to be acting as the spokesmanI did not authorize any repair work to be done until I made damn sure your company was given the opportunity to inspect itSince the damage was so severe, it was not possible to physically drive it back to your locationI asked [redacted] if he wanted to send a representative to Morrison to look at it or if he wanted it towed back to Commerce City to Maxx Auto Recovery, he declined both offers and said he didn't need to see itI made every effort to make the vehicle available for inspection I don't think [redacted] or his staff at [redacted] Automotive would appreciate the fact that you are insinuating they told your mechanic [redacted] one thing and then told us another just to "satisfy the customer"...you stated this is what [redacted] would have done as a shop ownerI have complete confidence in [redacted] Automotive and have always found them to be honest and straightforward in dealing with them for repairs and maintenance on my vehicles (they have an A+ rating with the Revdex.com and have only had one complaint filed within the last years that was amicably settled) Maybe if you had asked to see the damaged differential when the repairs were being done it would have been possible, but you declined any kind of inspection As far as the alleged conversations with a service writer and a mechanic at [redacted] , this may be entirely trueI would like to know the names of these people and see how they came to the conclusion this type of damage could not have occurred from the way it was towedI am in the process of gathering documentation from a Revdex.com accredited transmission shop, a [redacted] dealership and another auto repair shop that all say the oppositeAlso, I have documentation from [redacted] ***, [redacted] Towing guide and my [redacted] Owner's manual that the way your tow operator towed my truck is not appropriate I don't appreciate the comment about "slipping into slander" against your companySlander is defined as making and malicious statements that could cause harm to a person's reputationI have done nothing but state the facts as truthfully as possible and I have no qualms about all of this being a matter of public record I have never had to take an issue to small claims court but I will not let this issue dropI paid the $to get my truck out of your tow yard but I refuse to let the $1,worth of damage that occurred from the tow go without complaint
Complaint: [redacted] I am rejecting this response because: I am disgusted with this company and their liesI have what I need to take this to small claims court and am confident I can recover the damages they did to my vehicle Sincerely, [redacted]
I can assure you no one in my company is a thief, nor did anyone steal anything from you Your vehicle was repossessedPer governing laws we are unable to remove anything attached to the vehicle All other belongings were returned to you I recommend you speak to the lienholder admit anything that was attached to the vehicle I take great offence to these allegations
I will need more information to properly respond to this complaintWhat location? What is year, make, model, license plate or last digits of the VIN of the vehicle? When was it towed? Although I CAN assure you we absolutely DO have full legal authority to tow any of the cars we tow
Complainant arrived at our facility and was provided a print out of the receiptShe is asking for a receipt showing a fee that was not paid, and therefore we are unable to give her something that was not paid for
Initial Business Response / [redacted] (1000, 6, 2015/09/22) */ We are contracted by management on this apartment community, and are bound by what they authorize us to doWe have specific guidelines and they are followed strictlyAll complaints of parking should be directed to themIf any damages were done by lawfully towing a vehicle, it MUST be brought to us so our mechanic can inspect the claimsAny damages need to be brought to our attention immediatelyAs this was a legal tow, there will be no refund
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ I believe I have already spoke with the complainant..and at that time there was never any mention of damage, so I will start thereAny and all damage claims MUST be brought to our attention prior to any repairs being completedMAXX will not be responsible for any repairs that it was not able to inspect priorFurther, the vehicle was parked illegally on private property, the tow was authorized by on site securityYou are not allowed to park on this private property and patronize another business, for any time frameThe fees that are mentioned on our website were not all inclusive..some were "missed" by the complainantThere is a laden surcharge fee for mileage (only miles were charged, not 15) and an after hours fee of for picking up the vehicle after hours In regards to claiming that my employee "stole" his information is completely unfoundedWe process credit cards every day and have never had a complaint or accusation such as thisThere is an option to pay cash if they felt uncomfortableThe credit card must be swiped, and the terminal is in the office, so clearly we must take it, and do that and only that There will be no reimbursement of any tow fees as the vehicle was parked illegally and towed legallyAny claims of damage need to be brought to our office, and the claim of credit card is completely unfounded