Maxwell Plumbing Inc

Upon receiving this letter, we have immediately issued the customer a full refund for the purchase that they madeWe deeply apologize for any inconvenience that we may of caused and hope that the customer is satisfied with a full refund instead of their productWe chose to refund them because we
didn't want the customer to wait longer for the product since it would have to go through the mailThank you for your consideration and kind patience

We would be glad to refund the customer in full, but there was no order number given, and when the name is looked up on our database, there is no order found under ***, or ***Additionally, we have never received any messages or requests to contact us from this customer's nameIf the customer
can supply an order number in which their order was made under, then we can refund themThank you for your time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi, We have issued a full refund to the customer and deeply apologize about the delay in fulfillment of the customer's order. We hope that the customer is satisfied with our resolution.

Upon receiving this complaint in the mail, I immediately issued a full refund to the customer as they requested when they stated that "[they] want [their] money back." in the letter. Since Black Friday, I've had a big influx of emails and orders that I am finally able to manage, and I deeply...

apologize to the customer for the inconvenience.

Upon receiving this complaint, I tried refunding the customer, however, her [redacted] was no longer active and so she requested that I ship it. The same day, I shipped out the sweatshirt and since then she has received it. I deeply apologize to the customer for the delay, we had a huge backup since...

Black Friday and we have finally gotten ahold of the backup.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

On January 18, 2016, this order was shipped out via [redacted] Priority Mail. In the product description of the product "[redacted]" which is what the customer purchased, it mentions that the customer should expect to wait 4-6 weeks for the product to be produced so we shipped to the customer within...

the mentioned window. According to the tracking information, this package was delivered to the customers address on January 22, 2016. We apologize for the wait that the customer went through and hope they can understand that we aren't a "fraud company" or "steal money" as mentioned in their complaint.