Mavis Discount Tire

I just had to write a review which I usually do not do. We were driving when our tire alert went on saying that a tire was at 9lbs, yes 9! We were about 5 miles away from Mavis so we called and was hoping we can just bring the car in right away. They said sure, so we did with the hopes we wouldn't have to wait too long. Well, they were so courteous and the wait was just a few minutes! They took it in, found a screw in the tire, patched us up and we were on our way! Koodos to Mavis, we will be back for all car needs. Thank you Mavis on Woodrow Street in Irmo South Carolina

I am writing to let you know how pathetic the service was over a month ago.  I wanted to wait before writing more because I wanted to make certain I was not overreacting. Not only was the service ridiculously long, but poor to say the least.First, I called on a Monday and they stated that the tires would have to be brought from another location.  The tires would be there on Tuesday and they would call me and get me in.  Ok, no problem.  After most of the morning and part of the afternoon I called them to see if they had gotten the tires and still fit me in that day.  The person answering the phone was put out that I called and said the tires were there but they were too busy to fit me in.  Strike one - broken word/lie.  He told me that Wednesday would work best just bring it in first thing in the morning.I got there at 7:30 Wednesday morning.  They open at 8:00.  After a few in front of me (why I have no idea since I was told I was the first one previously), they started on my new tires.  They had given me a quote on Monday for approx. $750 out the door with my oil change and new tires (taxes included).  I thought ok, great deal even if I had to wait a day.  After waiting most of the morning I inquired about my car around 9:30 since they told me it would only be approx. and hour and a half work.  I live approx. 45 minutes away and it was a work day for me too.  They said around 11:00 after my inquiry - ok frustrated but waiting in the dirty waiting room was the only option with other very frustrated clients.  Some were loud in their frustration...so guess it wasn't just me.At 11:00 I inquire again.  Tires were just being put on.  They got them placed by 11:30 I said is it complete?  They said we have a problem with the oil filters - they guy who ordered them ordered the wrong type - we've put two on your car and it doesn't fit and the oil pours all over the ground and we are cleaning it up for the 2nd time.  Ok, strike two - incompetence.They stated they would have to go to Napa Auto across the street to get me an oil filter.  So, supposedly they did.  Then the one of the fellows asks the gentlemen outside if he can go ahead and cash me out.  He stated yes.  It came to over $850 - WHAT?!?!?  No reason.  Strike three - lie again.Fine!  Get it done quickly I said.  No anger in my voice but frustration.  They supposedly get the oil filter on and the oil changed (I say supposedly due to my next point below!) And, the guy comes back in - did you want the alignment?  WHAT?!?!  Yes, I've been billed out - well I can reduce it by $30 but I need to run it to get you the alignment - HORRIBLE!  Fine I said agitated!They take all of 15 minutes to align it and it's complete.End of bad mechanic story right - NOPE!  A month later here I am the last two day I see on my 2017 Ford Flex that it says change engine oil soon.  I just thought it needed to be reset again...?  Maybe right?  Well, turns out my car is WAAAY smarter than your mechanics - I opened the hood today (a few days later) and the oil is dark as if it hasn't been replaced.  Strike 4 - do we get 4 strikes in baseball?  No, neither do horrible establishments - NEVER going back and looking into contacting an attorney or small claims.Good Riddance MAVIS. Bill C.

I recently purchased 3 Pirelli tires at the location on Edger Road, Linden, NJ - with the help of Nitty. I will definitely go back.

I had to get a patch for a tire with a nail in it at the Mavis Tire at 1326 Jordan Street in Athens, Ga. Phil was absolutely wonderful and very helpful. They did the patch in a short amount of time, and I was on my way. I will now be getting my oil change, tire rotation, and new tires from the guys at Mavis tire on Jordan Street in Athens, GA. Thank you so much!

Had a fabulous experience at the Hackettstown Mavis Tire. I was in the area on business, which was an hour drive away from my home. I realized I had a nail in my tire and needed it plugged. They were extremely busy, with all bays full, but the gentleman at the desk was so accommodating and squeezed me in between the customers. I am sorry I did not get his name, but he was also not from the area and had awesome hair and beard. He realized my stress level, and made it as painless as possible for me. Thank you so much!

To Whom It May Concern,We respectfully decline to take any action at this time since customer has already stated he will be taking his concerns to Small Claims CourtRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The rotors on my vehicle did not require changing nor did the break fluid They will no longer get any business from me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: "Customer never advised Mavis he was going to the dealer to have the car looked at, Mavis was never notified what the dealer recommended to the customer about replacing the motor or its diagnosis giving us a chance to look into the issue and provide a fair resolution" Mavis was given a chance to look into the issue and provide a fair resolution when the car was returned the day after the oil change Mavis representatives replaced the oil in my car and examined it, and informed me that the car was "OK to drive." From that point on, I could not trust Mavis again, because their representative was either negligent in his examination of my car, or lying that it was examined at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Still not happy showed me old tires still think they were not my old tires I do not like what they said to me about courtesy if that's the case they should have showed me the old tires the first day I was there not after I contacted you I think that Mavis is a scam and I'll stick to it they should be investigated I would like them to send me back my money instead of them saying they did me a courtesyNot happy with them never would go back there and also will write a letter to attorney general office [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Mavis/STS refunded the customer and appropriately addressed their complaint by providing the customer with a new tireUnfortunately, there is nothing else for Mavis/STS to do in this situationThank you!

The estimate obtained at the customer's body shop was over $more than the estimate obtained at the second body shopThe only damages Mavis is responsible for is the customer's Rear bumperThe customer's estimate from the body shop he chose added in unnecessary repairs such as: new rear lamps, new rear body and floor work, quarter panel work, back glass as well as rocker panels which are on the sides of the vehicleMavis is happy to repair the damages that we caused the customerWe instructed the customer if he could obtain a rear bumper estimate from the body shop he chose, we would be happy to send him there, but we will not be paying for the excessThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] More lies againThe mechanic told us that the tires would need to be replaced but could wait An example of mis diagnosing the issueMavis put my family in great harm n danger Mike the mechanic said the axel was fine n customers don't approve work it's the company that provides the serviceThe next mechanic after the accident said they should've seen the issue The service mgr said they never looked at the axel so how would you know it was fine? Those calls should be recordedThese are lies n unfortunately the company is not taking any responsibility The president wouldn't even speak to me when I called This needs to be rectified w full refund n paying for all the car rentals We had work done on tires n days later an axel breaks where you did workThat's not a coincidence In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Mavis again cannot confirm any of this customers allegations because we never had an opportunity to see the vehicle againWe would have been happy to have the customers vehicle checked at any of our Mavis locations and re-did any necessary work free of charge given the opportunityThank you

Customer was told that we do price match however we need the information where she found the tire cheaper to verifywe have yet to receive that informationCustomer was told that she could go to our store location in [redacted] to have the light checked and reset free of chargecustomer was also offered a $voucher for the inconvenience of having to make that extra visit, but she refused itThere is nothing further Mavis/STS can do at this time until we receive the price match information from the customerThank you

Just wanted to let you know that our Regional District manager has tried three different times to reach out to the customer belowTwice on and again on He investigated the issue and found that all the side skirt needs is a clip (that we are happy to supply) Just wanted to let you know so that it doesnt appear we havent attempted to reach outThank you, Alexa Customer Service Manager Mavis Tire Supply LLC [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The expected repair to the vehicle was never satisfied Unnecessary work was done by misleading the customer with bogus explanations and guaranteesThe customer never left the premises for more than a couple of minutes to test the vehicle to check if issue was still present The shop was well aware of the issue with the ABS pulsating and they should never have attempted to repair due to their lack of diagnostic equipment and knowledge The customer should not be liable for their negligence and their unnecessary parts replacements and then expect to have another establishment correct their intentional mistake for profit.A full credit is expected minus the cost of the initial State inspection which the customer is willing to pay.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Regional Manager Carrissa came to a resolution with customerCustomer was issued a credit and it was mailed out already, customer satisfiedThank you

At this time, I have been contacted directly by Mavis Discount Tire regarding complaint ID [redacted] , however my complaint has NOT been resolved because: At this time, I have been contacted directly by Mavis Discount Tire regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The regional manager, Michael D***, agreed to give me a full refund for the damages done to my wheelsAfter I agreed to him giving me that refund, he then stopped picking up my phone calls and no longer answers my textsI contacted their corporate department to gain some sort of resolution and they mentioned that in order for me to get a full refund, I had to take down all of the reviews I posted of the shopI told them that I do not trust them because one of the other reviews made by another customer states that he is in the same situation that I am in, that he was pomised a reimbursement check for the damages done to his vehicle about months ago, and that he was in contact with their corp dept and that a regional managaer had promised him a check after he had done what they requested (i.e.: write a better review) and to this date he is still waitingI relayed my concerns to the manager and he no longer answers me, I told David from customer service the same and he stated that they would get it in writing and that the customer service director would send me an email promising thaf a check will be written out so that I can feel confident in removing my reviewsI still have not gotten an email or a check In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes indeed I did open the fuse box to see if I could see a broken fuseI was not comfortable moving forward because I am not mechanically inclined brought it in to have the radio fuse checked by a mechanicThe car was driven there without an issue and never able to run again after being driven into the bay by the professional mechanicYes I was told they said the jump week earlier caused an issueThis could not have been the case because the car never had an issue with not starting from that time onAlso the car had just passed a state inspection without any issue at allIf there are tapes available then it will be clear I was told the fuel pump fuse had cause an issue with the engine not being able to be recognized They continued to inform me that the car had blown codes which meant there was a major problemMy question was what did you do to the car to blow codes when the car was just driving without an issueThey did offer to have a dealer look at it but I had to tow it there and the cost was on me if it wasn't Mavis's faultThe cost to us for the evaluation on a car the now has codes seemed like a waste of time and money when they made it clear that we brought them a "broken" carWe figured we would cut our losses because the diagnosis seemed so deplorable We posted the car on Craigslist for parts and a dealer immediately bought the carWithin min of him returning back to his place he sent us a note that the car was running along with a videoHe told us Mavis took the relay out of the fuse boxHe informed us to"please do not go to this place anymoreThe car already runs.this is horribleThey are a bunch of thiefs" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The Regional Manager reached out to the customer on this concernOur location in Riverdale will be picking up the vehicle and finding out what repairs it may need! Thank you