Maus Family Chevrolet Reviews (%countItem)
Maus Family Chevrolet Rating
Address: 16414 N Dale Mabry Hwy, Tampa, Florida, United States, 33618-1343
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www.fermanchevroletnorthdalemabry.com
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Maus care for a Chevy that was purchased at their Chevy dealership.
In July 2019 I bought a Chevy Camaro at their Dale Mabry Chevy dealership that is no longer in business. They pushed the maus care plan, which I purchased. It stated that I would get free service for the time I have the vehicle, however I was forced to pay for my first service at Ferman as I was not aware the dealership had changed hands. I also sent an email to David M. Jr at their Nissan dealership on February 18, 2020 & NEVER got a response regarding this issue. I am paying $3500 for this plan & I can't use it??? They also promised me VIN etching on my windshield as they never fulfulled as they were to eager to push the car & myself out the door same day. I also travel a lot during spring time & am concerned that if I need to file a claim against the *** Protection Plan (i.e. for a tire popping) that I will be paying for it, which I can't afford to do which is why I purchased the plan.
Below & attached was my email.
"***
Tue 2/18/2020 4:52 AM
Good morning -
Thank you for your email however I purchased a 2017 Camaro from your Chevy dealership in July. When I went to schedule my first oil change & tire rotation it was to my dismay that Ferman has taken over the Dale Mabry dealership & you no longer have a Chevy dealership where I can get my car serviced. I purchased the Maus protection plan & part of that was free oil changes, etc...Since I desperately needed an oil change I decided to keep my appointment with Ferman, but I still had to pay. How are you fulfilling your Maus Protection Plans for your customers who purchased Chevy's from your now non-existent dealership? I am EXTREMELY concerned that I wasted $3500 for the protection plan, which I can't afford to do.
I look forward to your response.
***"
Horrible customer service. Unprofessional practices.
GM, Albert W. called customer to explain Maus Family Automotive had sold the Chevy store but her Maus Care/Oil Change should have been covered. Albert advised we would reimburse her for the oil change. Consumer also advised she never received her windshield etching. Albert made an appointment to have this done. Consumer is pleased with our response.
charges for a warranty and now the business is closed
They forced Maus care at point of sale and how wonderful it is. They show on the sale that they waived the cost only to find out they charged for it elsewhere or used rebate money to cover the cost. So now I have a warranty for a business that closed basically within a year. What good is a warranty for a company that closed this location. No notice. No information on who to contact to service my new vehicle etc. who is going to honor this "amazinng" warranty that I just had to have according to my sales man. They sold me on this warranty and the free oil changes for life. Now their location is dead and my car is well and alive with no warranty ? Didn't even know they closed. Just so happened to see a new dealership advertising on tv with the same location. If the new dealership isn't going to honor the warranty I want compensation for the warranty they quoted me to cover oil changes for life and all of the other things Maus care covered for "Life". Horrible customer service and was obviously lied to just to get a sale. This Maus care for life was very misleading.
I would like to know who I am supposed to contact for the warranty or compensation from this company.
We will contact this owner to advise that the Maus Care is still valid. They have a choice of taking to *** Chevy on Dale Mabry or bringing to our new locations Maus Acura or Maus Nissan on Florida Avenue
The business was not closed but sold to *** Motor Company.
This dealer deceptively forces you to pay for their service plan. They state that its a requirement after they get you in the door. Abrasive Sales.
On June 28th, I went into Maus Chevrolet in response to a Facebook advertisement. I found a used Vehicle on their website and I was super excited to trade my one in. Everything appeared to go smoothly until I wanted to purchase the vehicle then they started saying that the vehicle couldn't be financed because of the low price. After an hour of them trying to force me into another more expensive vehicle, I got up and left. I was disappointed but I was okay with moving on because I wanted to stay under a certain price range. On June 29th I receive a phone call from the sales associate stating that they found a way to finance the vehicle, so I came in to move forward with purchasing the vehicle. When I arrived they wouldn't honor the price that was offered on the website because they stated that it didn't included the Maus Care program($2,500) which was required for all vehicles. After 20 minutes and 4 sales people I decided to end the fight because they had already pulled my credit and submitted it numerous times and I really liked the car. They also stated that they had to have the Maus care plan on the sale to meet the loan requirement because they have Loan minimums to finance vehicles. I am still disheartened by the whole process and the saddest part is the major component(Lifetime Drivetrain Warranty) of the "Maus Care" program doesn't apply to my vehicle because it was higher mileage when I purchase it. I ended up purchasing a drive train warranty from an external third party despite being forced into "Maus Care".
I have attached the original quote emailed from their online portal, the email didnt state anything about Maus Care being required.
I would like for them to refund the ridiculous Maus Care product. I didn't want it and most of the benefits of this program aren't applicable to my vehicle.
We are very sorry Ms. is unhappy. Our website does disclose on every vehicle that the $1999 for Maus Care is additional. We respectfully decline her request for reimbursement.
I was lied to for the sale of my car
I went to this dealership for an online sale price of a 2016 Chevy Malibu for $ 17,989. After going to the dealership their main concern was selling me their warranties for the car. I said over and over I did not want them. The sales agent told me I can get the warranty for $ 500.00. After reviewing the paperwork I was charged $ 500.00 extra for the car as they said but an additional est. $ 2,500 for an extended warranty. The car itself has 24k miles on it, something is wrong with the glass inside the dash and the washer pump doesn't work. They told me they would fix the interior problem but I didn't know the washer pump wasn't working until I left. When I brought the car back, they wanted $ 800.00 to fix the interior cluster and $ 400 to replace the washer pump. I just bought this car! I could of went somewhere else and bought a working car. This is the worst experience I ever had. I sent an email to a sales manager to cancel this warranty, GAP coverage and tire insurance and still have not got a reply. I also contacted Chevy and I am currently working with them too.
I want the warranties refunded, the $ 500.00 they overcharged me and credit to fix the items on this car. Or they can take the car back.
We are currently resolving issues with customer now
Lease Pay-Off Not Executed by Dealer
Went to Maus in April, 2019 to discuss turning my Chevy Malibu lease in early in order to lease a new vehicle. Informed them that I had GM First Pricing and provided them with GM First number.
Agreed on Equinox for $319/month with $1000 down and payment of first lease payment on the spot. Was assured I was being given GM First pricing and that "it was being used to get me out of my lease early."
Upon review of my paperwork, there is NOTHING that states my GM First # was used. Additionally, after further research, it turns out I had copied the # down incorrectly and the # provided to the dealer would have been invalid. This is complaint #1.
I sent multiple emails to the owner, David Maus, and his sales and finance teams, asking for paperwork to confirm the GM First # was used in the transaction. I was told I received an "incredible deal" and that all the info needed was in my contract (it wasn't). David also told me my multiple emails were "ridiculous." Again, no proof was furnished.
About 4 days after I leased the new vehicle, GM Financial debited my account for a payment for the OLD lease. The Maus Sales Mgr, Paul, told me this happened a lot (never happened with previous Chevy leases I dealt with) and GM Financial would refund me the money. He also said it was my fault for not blocking the transaction with the bank. Again-never had to do that for previous leases.
I waited the 90 days I was told to wait to get my refund only to receive a call from GM Financial this week informing me of an outstanding balance of ~$1800. $749 of which was due to mileage overage, and ~$1100 due to "remaining lease payments." Why would I owe any more money on a lease I turned in and was assured that Maus was "getting me out of early"? I have an email from the sales manager that states this in writing.
At best, this is horrible customer service, and at worst it is outright deception. I have emailed the owner and sales manager and received zero response in the last 18 hours.
When David told me my emails were "ridiculous," he asked me to meet in person to resolve. David, I have a job and a family. I cannot spend more of my precious time dealing with your company's countless mistakes.
Additionally, just to put the icing on the cake, I received no free Onstar for 3 months, no free XM for 6 months, and no promised "MausCare" package at the time of my lease, adding further insult to an already awful transaction.
I want the $1800 paid directly from Maus to GM Financial. I want written proof of this within the next 2 business days. I want written assurances that any negative impact this may have on my credit will be dealt with by Maus. Lastly, I want this transaction terminated. I will return the vehicle, you will refund my $1000 down payment, and I will move on to a reputable dealer who knows the value of customer service.
purchased an equinox from us back in March. Since the time of sale he told Damien (his sales person) that he had a pull ahead number(to pay remaining current lease payments) because he was currently leasing a Chevrolet at the time. He did not have the number to provide at time of sale, so I acted on good faith and grounded his old lease and marked on the lease return that he had pull ahead payments waived. I proceeded to sell him the new lease with a significant discount to match his commitment on monthly payment.
Several days after the sale Mr. started an email chain to myself and David Jr, regarding how much he paid for the car. He states that he overpaid for the new car and wanted a reason for as to why. I called several times to try and get his pull ahead number for his lease turn in and to respond to his concern, but and he would not answer. So I responded to his concern about pricing, which he compared to a national advertised lease. I emailed and him screen shots of our profit loss of the deal which showed that we were very aggressive and also that we had to buy down his lease rate that cost the company an additional 700.00 that we absorbed. This was done to show the customer that were active in discounting. Still to this day the customer has not provided any information as to have any lease payments forgiven by gm financial, and to his own admission, he had a "gm first #", which was for pricing, not lease pull ahead.
This customer is trying to leverage what he thought, and what his reality is. The customer thought he had the lease pull ahead and wound up really being a discount code allegedly. Again, we have never been given any documentation from the customer to apply toward the previous lease. And at this point any documentation would have to be sent directly to gm financial by the customer about waiving any prior lease payments. We have attempted several times to call the customer to communicate, but the customer will not take our call.
we are currently working with the customer to come to a solution.
They have a 2018 new Chevrolet Silverado 1500 Crew cab Short bed 4-wheel Drive LT Z71 All Star Edition for 37,797 Stock number CXXXXXX. I went there the first time and they told me it was an error on website they would fix it a week went by I was still looking for a truck. went on there website Maus Family Chevrolet in Tampa Florida and there it still was for 37,797 so I went to the dealer. the sales man came out he gave me the keys to the truck and I looked at it and told him I would take it. we went inside to do the paper work and then they came up with a different price for the truck. they told I could not have the truck for the advertised price they wanted to show me another truck and tried to get 8000.00 from me but I would not do it. They Are False Advertising and Bait and Switch on people. The Truck has been on there website for over 3 weeks now at that price.
Contact by the Business Sell me the truck for that price
Thank you for sharing the complaint. We were aware of pricing issues we had across most of our inventory on our website and had opened multiple cases over the course of over a month starting On March 18, 2019 and was not closed by our website provider (CDK) until May 10th.
Case Numbers/dates:
07445961 - 3/18/19
07489396 - 4/30/19
07500375 - 5/7/19
07500264 - 5/9/19
07503175 - 5/9/19
On multiple occasions, CDK believed they had fixed the issue. That is why there are multiple case numbers spanning multiple days.
Because we anticipate that websites/vendors may sometimes encounter errors and glitches, we also include a disclosure on every one of our Vehicle Display Pages which includes the following:
"All prices, specifications and availability subject to change without notice. Contact dealer for most current information and details."
Of course, it is never our intent or desire to mislead someone as that inevitably only results in lost business.
In response to this customer's claims of "bait and switch:" he was made aware of the pricing issues on the website and what the pricing of the vehicle was based on the equipment on the truck. Due to negative trade equity, without the down payment he referred to, lending institutions would not approve a loan. Knowing this, our staff offered an alternative vehicle that may still require down payment, but at least would align more closely to his budget as well. Our goal is to always sell a vehicle and make the customer happy. Quite often, we want to sell a vehicle much more than the customer wants to buy one. If it were possible to accomplish what the customer wanted and satisfy his complaint, I assure you, we would have done that. Unfortunately, when it comes to loans, we are at the mercy of what lenders are willing to approve based on each individual situation.
I hope this helps. Sorry you feel you were mistreated. We would love the opportunity to try to work with you again.