Maui Federal Credit Union

[redacted] [redacted] ,Thank you for you for providing your insight on the above subject Please find below our response to what was reported to you.Our review of this issue verifies that our employee did communicate that there would be an extended check hold based on this account being brand new and the check being out-of-stateIn addition to verbally providing the release date, a printed receipt was given disclosing the exact date of availability The font size was no different from the other printed information on the receipt.Our Membership Booklet provided to this member states under “Special Rules for New Accounts” that “Funds from all other check deposits will be available on the ninth business day after the day of your deposit” which is consistent with our action.Employees did conduct themselves professionally when interacting with this member.When we were informed by this member that she wanted to close the account upon the check hold expiring, we voluntarily waived the Early Closure fee of $and refunded the $membership fee making her completely whole on her original deposit.Thank you for allowing us to respond to your letter [redacted] “***y” [redacted] President/CEOMAUI Federal Credit UnionNMLS# [redacted] Ph [redacted] ***

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[redacted],Thank you for you for providing your insight on...

the above subject.  Please find below our response to what was reported to you.Our review of this issue verifies that our employee did communicate that there would be an extended check hold based on this account being brand new and the check being out-of-state. In addition to verbally providing the release date, a printed receipt was given disclosing the exact date of availability.  The font size was no different from the other printed information on the receipt.Our Membership Booklet provided to this member states under “Special Rules for New Accounts” that “Funds from all other check deposits will be available on the ninth business day after the day of your deposit” which is consistent with our action.Employees did conduct themselves professionally when interacting with this member.When we were informed by this member that she wanted to close the account upon the check hold expiring, we voluntarily waived the Early Closure fee of $20 and refunded the $1 membership fee making her completely whole on her original deposit.Thank you for allowing us to respond to your letter. [redacted]y” [redacted]President/CEOMAUI Federal Credit UnionNMLS# [redacted]Ph. [redacted]

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[redacted],Thank you for you for providing...

your insight on the above subject.  Please find below our response to what was reported to you.Our review of this issue verifies that our employee did communicate that there would be an extended check hold based on this account being brand new and the check being out-of-state. In addition to verbally providing the release date, a printed receipt was given disclosing the exact date of availability.  The font size was no different from the other printed information on the receipt.Our Membership Booklet provided to this member states under “Special Rules for New Accounts” that “Funds from all other check deposits will be available on the ninth business day after the day of your deposit” which is consistent with our action.Employees did conduct themselves professionally when interacting with this member.When we were informed by this member that she wanted to close the account upon the check hold expiring, we voluntarily waived the Early Closure fee of $20 and refunded the $1 membership fee making her completely whole on her original deposit.Thank you for allowing us to respond to your letter. [redacted] “[redacted]y” [redacted]President/CEOMAUI Federal Credit UnionNMLS# [redacted]Ph. [redacted]