Mattress One Furniture Company

Mr. [redacted] did purchase a mattress and box spring set from Mattress One. When he purchased the set he was asked if he needed a frame to support them. He responded no.  He had  originally purchased the mattress set
in early December. He called us about a week later. We told him he...

had to take photos of the mattress showing us the problem. He did take the pictures and it did show damage which was caused by knee
impressions and or walking on the mattress since it was on the floor for 5 days. Our sales rep showed me the pictures and I told him we would replace it which we did at no charge on December 15, 2015.  Since both mattresses have been on the on the floor that automatically void the warranty of the manufacturer.  When Mr. [redacted] called the store the second time he called and said he was having the same problem. I  said we would replace it for the second time he would support it with a bed frame that it would last longer and feel better. At that time he became upset. He said would purchase a frame but not from us. I replied purchase a frame to see if that helps. I have yet to hear back from Mr. [redacted].
I would like to help Mr. [redacted] but he has to be reasonable, so we can get this issue resolved.

I had rejected Mattress One's response on Mar 14, and have not received a response since. Last I heard they were waiting on a reply from the manufacturer, it should not take this long. I had suspected that this would happen and they're just ignoring my complaint, is there anything Revdex.com can do about this? (complaint #[redacted])Thank you,

I don't believe (and I don't think Mr. [redacted] does either) that having a mattress (and box) set without a frame would cause this much damage to the mattress, not to mention that it's sitting on top of a box which makes it high enough for me to sit on comfortably. Yet Mr. [redacted] insists on that "damage which was caused by knee impressions and or walking on the mattress since it was on the floor", which I already addressed in my initial complaint as a complete lie (why would I walk on my mattress, or dig my knees into it). Mr. [redacted] just made a wild assumption and stuck to it like he knows me and like he could see how I use the mattress every day. Also, if he is so sure that this would happen because I don't have a bed frame, why not warn me when I first bought it from him? Or even after he's seen the pictures I took and agreed to replace it the first time? In fact, when I bought the mattress, I remember him giving me a big thumbs up when I said I don't want to buy a frame. I was not upset over the phone, as I was tr[redacted]g to reason with the man. He was the one who was rude, and at one point he said and I quote "I have been selling mattresses longer than you've been alive", impl[redacted]g that I had no idea what I was talking about and don't know how to use a mattress. I felt insulted by that remark. Lastly, even if I do decide to buy a frame, why would I buy it from Mr. [redacted] after two faulty products from him already? Thanks for your time.