Mattress Liquidators

RE: Customer Dispute for [redacted] The mattress that Mr [redacted] received is the same mattress that he tried and liked in the storeWe have received no contact at all from Mr [redacted] since his mattress was purchased three months ago.We make effort to make certain our customers are happy with their purchaseIn this case, the customer tried out the mattress in the store; we then held the mattress for him until he was able to pay for itHe came back in the following week tried it again, and then the same mattress was delivered to him and accepted by him for the past three months.If you have any questions or concerns, I may be contacted at [redacted] .Thank You [redacted]

Better Business Bureau: I was contacted by Mattress Liquidators on Friday August 15th at 3:PM, miraculously, to inform that the corner post was going to be delivered that same day; the post was delivered at 6:15PM I have asked several times about the other part that needs to be replaced (cracked paint window) and I have received no answer, up to date August at 8: AM the business has not contacted me to explain what is going on with the window, if they are going to replace it or if they have ordered it Regards, [redacted] ***

Revdex.comNUniversityPeoria, IL 61615RE: Customer Dispute for Lara *** - ID # 12354408The mattress that Ms*** received is the same mattress that she tried and liked in the storeShe was unsatisfied with her box spring and the cost of the box spring was refunded to
her.As she stated, it does say on the bottom of her receipt that there are no returns or exchanges, which she was given at the time of purchase and four days before she received her mattress.If you have any questions or concern, I may be contacted at 217-546-1663.Thank you,Ken Humphrey

RE: Customer Dispute for [redacted]The mattress that Mr. [redacted] received is the same mattress that he tried and liked in the store. We have received no contact at all from Mr. [redacted] since his mattress was purchased three months ago.We make effort to make certain our customers are happy...

with their purchase. In this case, the customer tried out the mattress in the store; we then held the mattress for him until he was able to pay for it. He came back in the following week tried it again, and then the same mattress was delivered to him and accepted by him for the past three months.If you have any questions or concerns, I may be contacted at [redacted].Thank You[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The furniture was sent to a 3rd party delivery service who was supposed to deliver product by a certain time and date if custumer is requesting a refund we would have to pick up product that has been delivered which is valued at 1,499.99 cause then that would be considered theft as far as a 10...

percent refund with product is out of the question the value of the furniture and mattress is 7,239 48 and custumer recieved it for 4000 free delevery and set up free pillows and a free mattress protector we can not give any more discounts I will contact the delivery service to try and expedite delevery

Better Business...

Bureau:
I was contacted by Mattress Liquidators on Friday
August 15th at 3:57 PM, miraculously, to inform that the corner post was going
to be delivered that same day; the post was delivered at 6:15PM.
I have asked several times about the other part that needs to be replaced
(cracked paint window) and I have received no answer, up to date August 19 at
8: 15 AM the business has not contacted me to explain what is going on with the
window, if they are going to replace it or if they have ordered it.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I ask because I responded on Revdex.com that I Accepted what I believed Mattress Liquidators was attempting to offer, credit back and expedite the pick up of the wrong items that they delivered.
I tried to stop by the store again today and it was closed. I also texted [redacted]’s Cell Phone #, attempting to schedule a date/time for them to pick-up the items from our home.
However, I have not heard back from him...
 
So if Mattress Liquidators does not respond, clearly we cannot have them pick up the items, meaning the Dispute has not been resolved.
Frankly this is a clear example of the lack of communication and problems that we have been experiencing trying to deal with them for the past 6+ weeks…
Regards,
[redacted]

Mr [redacted] was aware of bunk bed being on back order when bunk bed came in two parts were damaged which we have no control over we reordered parts and one part came in which mr [redacted] has were waiting on other past as soon as it comes in we will contact mr [redacted] to receive new part