Mattress Firm

I purchased a Beautyrest mattress from this location in April 2016. It was just fine at first. Late last year I noticed that the cover was pullling away and slightly bunching, a dip was forming, and that the springs inside felt deformed and it was becoming increasingly difficult to get comfortable without rolling into the dip and pain was starting to occur. Around March 2018 I started hearing the springs and noises inside the mattress and it was becoming almost impossible to sleep in. My partner, who stays over on occasion, witnessed the same issues and would comment regularly that the mattress felt like it was sagging and busted inside. I submitted a warranty claim online and never heard anything. I started calling the store in March and maybe numerous attempts month after month, only to have my name and number taken down and told "don't worry, we can help you, I'll call you back....to this day I have never received a call from the store. In between the calls to the store with no callback, I contacted Corporate. The informed me this was an independent store and they couldn't see my information or my warranty claim online.. but she will have them call me back ASAP.... Nobody calls.. I call her back, leave a message, and she calls back a few days later and says ok, i'll send another email to call you.....Nothing... I call her back and leave a message. Days later I get an email from her simply stating to call a phone number. I called it and there was no answer. In the meantime I have a mattress that I could no longer sleep on in my basement and I had to buy a new one because the sleepless nights and pain was unbearable.

I purchased a lx710 king size mattress and 4 king soft cell chill pillows on 6-23-2018, and I was told at purchase, I would have the bed and pillows no later than 6-30-2018, and they would call to confirm delivery. I never received a phone call so I had to call them on 7-1-2018, only to be told they are trying to obtain a tracking number. I called on 7-4-18, only to receive the same answer of they are trying to obtain a tracking number. Never heard back from them, called again on 7-9-2018, and was told the bed would be delivered by Tuesday afternoon, they would call prior to delivery. No call was received, called 7-10-2018, the girl I spoke with on the 9th had some guy call me from mattress firm only for me to be told that he's waiting on a tracking number. I asked to speak with the owner, they said no one speaks with the owner. Extremely frustrated at this point in every angle, as I paid $4,628.24 for a bed I was suppose to have in 7 days and 24 days later I still do not have the bed I purchased, nor the pillows I purchased.