Mattress 2 Go

The inspection was done by a third party independent company, not affiliated with Serta or us.  Since the warranty is through the manufacturer we have to go by the guidelines they set forth.  the inspection company determined that your box-spring was defective and your mattress was fine....

 Please contact us at your earliest convenience and we will arrange to have your box-spring exchanged per the terms of your warranty.

Did you try to contact the finance company and have them explain it to you? I have double checked all of your paperwork and we submitted everything correctly. Your issue lies with the finance comapny.[redacted]

The inspection was done by a third party independent company, not affiliated with Serta or us.  Since the warranty is through the manufacturer we have to go by the guidelines they set forth.  the inspection company determined that your box-spring was defective and your mattress was fine....

 Please contact us at your earliest convenience and we will arrange to have your box-spring exchanged per the terms of your warranty.

This dispute is with progressive fiance. They are the company you financed the merchandise with. Mattress 2 Go as no control over the finance company or your agreement with them. You need to contact them at ###-###-####. [redacted]Customer Service

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This issue is not with the financing company but with Mattress 2 Go in Glendale.  They have lied in documents and the employee [redacted] called me an "it" and hung up on me for his error.  I have the proof it is his error in the attached document.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, I do not appreciate being condescended to.  I do not need to be explained anything.  I understand perfectly that your employee [redacted] is rude and dishonest, and that he is attempting to cover himself and his interests.  The proof is in the paperwork, which was attached to the complaint.  Furthermore, I will be telling every person I know over social media and in person of the horrible experience I have had with this "business."  I feel sorry that you do not have the integrity to own up to mistakes and harassment by your employees.  Regards,