Matthews Motors, Inc.

They kept my $500 down payment for a vehicle I didn't received. My attorney advised me to not take the vehicle and they refused to return $500.I was in the process of going through bankruptcy when I received a letter from Matthews Motors about getting a vehicle while in bankruptcy. While looking at the vehicles and trying to determine which vehicle I like and what the payments would be, since what I get I have to keep, they became irritated with me and I had to finally choose a vehicle. Upon delivery, I found out the vehicle was in an accident, which I was not told about, things were wrong with the vehicle which they had as working. I was told that the driver had all of the information about the vehicle, which they didn't. I didn't sign the paperwork. I was told I had to pay for a driver to come pick the vehicle up and deliver it back to Matthew motors. They found me a different truck and I was talked into getting it. Mean time, my Attorney advised me to not purchase the truck due to the high interested and length of the payments. I told them about that and they kept my $500 deposit for the finders fee for the truck and for a driver to come get the 1st vehicle.I never signed any contract agreeing to any such transactions. They refused to refund my money and now I have to sue them for my refund. All of this was done by looking at pictures on the internet and not in person.Desired SettlementI would like my $500 returned to me. I shouldn't have to pay for a driver to come and get a vehicle that I didn't like. No contract was signed for the vehicle.Business Response /[redacted]/My name is [redacted] and I am the general manager for Matthews Motors and was directly involved in the deal we did with [redacted] along with my bankruptcy liaison [redacted] contacted [redacted] to purchase a vehicle from Matthews Motors the last week of April. After many attempts to get [redacted] into a vehicle that he chose from us we had finally settled on a 2010 Lincoln MKT which Matthews Motors offered to deliver to [redacted] at his residence to save him the inconvenience of driving the 3 hours to the dealership. When we had delivered the vehicle to [redacted] he gave our driver a hard time about signing all the paperwork as he stated that he was told wrong about how many days he had until his first payment which is not at all true. [redacted] was told 45 days until his first payment on a 60 month contract which [redacted] tried stating that he was told 60 days until hos first payment. None of the lenders that even deal with a customer in bankruptcy will ever give them 60 days until there first payment furthermore all of our phone calls are recorded and I have listened to the conversation between [redacted] and [redacted] and that was never stated. I believe it was a way for [redacted] to get out of his obligation and commitment he made to Matthews Motors with also by stating there were things wrong with the Lincoln. The only thing wrong with the Lincoln was a turn signal switch and we had told [redacted] that up front and he was more than welcome to take it to the Lincoln dealer where he resided and we would pay for the repair. After all of this transpired the real truth came out the next day that [redacted] really wanted a truck. Even though [redacted] knew of his intentions to not purchase the Lincoln he still chose to keep it and had my deliver driver leave it with him. [redacted] was explained we could have found him a truck and chose to let me find him one. After hours of searching online I finally found him a 2008 Dodge Dakota Laramie with only around 40000 miles. Needless to say [redacted] was ecstatic about this truck and was very thankful. Unfortunately by the time [redacted] made his decision between the many options he was shown on the Dakota it had been sold online to another buyer. After another lengthy online search I had sent [redacted] numerous other options and he had decided on a 2012 Nissan Frontier with only 48000 miles on it. I called the lender which btw was the ONLY lender who would even entertain a loan for [redacted] because of his past credit history of paying for automobiles. We have at least 10 lenders at Matthews Motors who provide financing for consumers in a chapter 7 bankruptcy so this loan was not easy to establish for [redacted] in the first place considering only 1 lender approved his loan. Again [redacted] was called with payments, term, price, interest rate, and around when the vehicle would arrive at our dealership as I found the Nissan out of state. [redacted] was again ecstatic about everything and had agreed to all terms and conditions and after a few days of dealing together never mentioned he needed to speak with his bankruptcy attorney about the purchase which in fact he did not need to in the first place considering this was a chapter 7 filing and not a chapter 13. [redacted] had been shopping at other dealerships in his area where he resides and has been unsuccessful in getting approved on a vehicle as what was told to me by other lenders who had looked at [redacted]'s application he had put in at another dealership, also the reason why I think he was shopping 3 hours away. Needless to say the dealership is now stuck with a vehicle that we don't need because of how [redacted] conducts business. We also never kept [redacted]'s down payment. It has been credited back to [redacted]'s credit/debit card but it does take between 4-7 business days to show back up in his account. [redacted] agreed to forfeit his down payment because of re-stocking fee's but I actually advised my assistant to refund it to him which she did. In closing I wanted the whole story be told on this ordeal instead of being made look like we are unreasonable as we have an excellent reputation for customer satisfaction and do not conduct bad business. Thank you so much for your time and consideration in this matter.

"SCREAMING", Matthew"s Motor sold me a vehicle that had been reported accident free, well after doing some searching and pulling a car fax report it was found that the car had been in an accident! And yes I was mad and felt betrayed! Then I went back and the sales person and the General manager had a don't care attitude! They call themselves the walking man friend, but if you buy there you will still be WALKING! BE AWARE!

Lying on loan applicationsGot me in a car with no income and No creditCar has problems that keep costing me moneyex.oil consumption & transmisNo income and No creditFull time Student at [redacted] and Student WorkerNeeded at carSales rep: Senior sale rep. [redacted]2014 Chrysler 200 LxSilverStock # XXXXXDeal # XXXXXMiles: 41,000One ownerVin: 1C3CCBAB2ENXXXXXXDown payment: $500 credit card paymentCar bought: May 30,2015Wells Fargo Dealer ServicesAccount #: XXXXXXXXXX11% interestCar payment: $284Amount financed: $14, 913End total: $20,437Car Problems:Brakes squealing-took it back and they resurfaced-took back a second time and they said oh that's just the Chrysler brakes4 oil changes:7/11/158/23/1510/04/1511/30/15Dec 3: Car completely stops working for no apparent reason after I get home from work. Lost my job because of it.Since the first month I had it I been trying to get them to take the car back or exchange, but they were very rude and had no customer service.Desired SettlementI want them to take the car back and/or at least give me my 500 down deposit back plus the money I have spent in oil changes for the car.Business Response My name is [redacted] and I am the GM at Matthews Motors and I have researched this deal that Mr. [redacted] is stating that some wrong things were presented on this deal and I have found no wrong doing. Mr. [redacted] had told us that he worked for [redacted] as a post office attendant and made [redacted] per month. That is what Mr. [redacted] had told us to put as his employment on his credit application and the income he made and it is clearly signed by Mr. [redacted]. We are not responsible for taking care of oil changes on customers automobiles and Mr. [redacted] has never one time tried calling me for assistance with anything. In fact we just called him to see what the issue was and he hung up on us. Mr. [redacted] bought this vehicle in May 2015 and wanting us to take it back 7 months later. this sounds like a clear case of buyers remorse. I hate that his employer was not more understanding that his vehicle had broken down but they are mechanical objects and do occasionally from time to time break. In fact the vehicle is still under the manufactures warranty through Chrysler so any issues there would have to be taken care of with Chrysler service. Again we never got a phone call that anything was wrong with the vehicle. Thank you so much for your time but we are not going to take a vehicle back 7 months after the purchase and refund any money back or any oil change refunds. We could have looked to trade Mr. [redacted] out of the vehicle but again he has never contacted Mr. [redacted] or myself.

Complaint Worst experience. The initial deal took 7 hours to complete.Paperwork wrong 2x's I still dont have a tag and no one will return my call.On 10/3/15 I purchased a 2009 camery. That deal took 7 hours. Then a week or so later I got a call to call back ASAP because they found a better deal for me. I called and called and called and turns out the deal didn't get accepted. Then we had another deal that failed. Then we had an appointment to get our papers no one showed. We had to call again!! still no calls no papers I don't even know what deal I signed and no TAG I have been lied to over and over and the girl a the desk said you just have ot understand we are bus!!!Desired SettlementI want the owner to contact me to discuss. I want to make sure this does not happen to anyone else. I want some kind of compensation for all of my trouble.I want my tag!!!Business Response /[redacted]/My name is [redacted] and I am the general manager at Matthews Motors. I want to start off by apologizing that this deal got out of hand and was not handled as fast as the consumer would have liked and that the consumers tag was not to them as quickly as they anticipated. In the state of North Carolina a second temporary tag cannot be issued if the first one expires and the first tag was getting close to expiring because of what we as a dealer had to go through to get Mr and Mrs [redacted] financed. When they originally came in to purchase there automobile there paystub was to old and was not legible enough to read. They were advised we could not do the deal without a legible and fresh paystub. After numerous times of the customer emailing to us still non legible paystubs we finally told them we had to have one we could read. By the time we finally got one there was a very large garnishment on the paystub which caused the customer not to budget for the car payment through this particular lender. It takes time to get another lender to process the application to get it to budget in there parameters. The bottom line is no one was ever lied to as was stated and my employees worked very hard to get them into a vehicle where most dealers would have given up and not fought for the customer and made them return the vehicle which obviously we did not do. I have personally spoke to Mr [redacted] and had resolved this issue along with my sales manager [redacted]. In fact [redacted] went as far as to have the license plate tag delivered to the customer and put it into their mailbox by one of our drivers so they could have it and the customer was explained to by myself that if they were to receive a ticket for an expired tag that we would be glad to pay the ticket if that happened before they got their plate. Mr [redacted] said he understood but there was no way his wife would ever go for that. We handled everything as well as it could have been handled under the circumstances we were given with the paystub. I am the one who handles these issues, not the owner, so as when I found out I got right on it and made sure the deal was funded and the customers tag was delivered. I have called Mrs [redacted] 5 times in the last couple days with no answer and I explained that to her husband today when he called inquiring about where his paperwork was at because she said she wanted a phone call and compensation for her inconvenience. I explained to her husband the paperwork had been mailed out and asked him about the complaint to try and get to the bottom of it and he told me we were awful and then went as far as hanging up on me. Again, I do apologize it took longer than expected to get the deal finalized but again we could only do what we could do with the information that was provide to us in the beginning. We did what we were suppose to do as a dealer and got the deal funded and there tag to them before the tag expired which according to DMV of North Carolina is 30 days and that adequate enough time. Thank you for your time. Consumer Response /[redacted]/I would like to respond to this. First when I sat for my first 7 hour deal I gave the dealer all of the paper work that I had. I was told everything was. Two weeks later when I first received the request for a new pay stub I emailed it that day and I was never contacted for new paperwork after that.Second. There is no garnishment on my check that I am aware of.Third while there were two calls this week from the dealer no messages were left.So I am not sure what 5 calls are being referred to. This dealer has my email and NO one ever contacted me.I came into the dealer with 8,000 cash and offered to put more money down. I could have gone anywhere and bought a car out right but wanted to deal with the "walking Mans Friend"The deal took too long. The day I tried to buy the car I waited forever for the salesman to find the keys and I found him smoking with a co-worker. the first story I heard was hey we found a better deal for you. A different story then there is a problem.[redacted] yelled at me on the phone and continued when I asked him to stop. I was lied to. A meeting was scheduled and NO ONE SHOWED. We had to call and call and call. [redacted] promised me [redacted] was in the loop and he would call first thing in the morning. I heard nothing from him. EVER until today in response to this complaint. I am the one who requested that he call.All I wanted was for this dealer to acknowledge how demeaning this experience has been, No one ever called me back. If this is the best the "walking Man's Friend" can do I find it lacking.Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)Once again the story does not ring true. We are not under any garnishment. The last response was it was out fault because of the poor quality of my pay stub. So which is it? We were forthcoming at all times. Our complaint is about poor service. Missed meetings, no one returning calls, broken promises. As much as this dealer wants to make this about us they have never once explained missed meetings, the lack of returned calls and general horrible service. As of today I still have not received the paperwork that I was told by the GM himself was"in the mail"The deal was hard. That is why we went to "the walking mans friend" We put plenty of money down. No favors were done here money is money. After the deal closed the first time I received no less the 5 calls thanking me for my business and asking me to post about my good service on social media sights.The PROBLEM was POOR service. Final Business Response /[redacted]/Mr and Mrs [redacted] have received there tag as a someone from Matthews Motors personally delivered it and put it into there mailbox. I am the general manager and I have never spoken to Mrs [redacted] because she has never called me nor answered the phone when I have called her. So there is NO WAY I could have told her that there paperwork was in the mail. I have spoke to Mr [redacted] and our last communication he hung up on me. As far as we are concerned they have received their plate and the loan in funded. If there are any questions please contact me as we did everything we could. Thank you and have a great day.

We purchased a car on 10/31. We have had it for 1.5 weeks out of all that time. They were to replace the engine. And the car was overpriced.On 10/31/15 we purchased a 2012 Kia Sorento for $25,000, which we were told was the Blue Book price. They told us that [redacted] would only let us use their loan in October, so we couldn't go home to do our own research. Now we know the car was seriously overpriced. We traded in my Buick Rendezvous. A week later, the car was blowing a huge cloud of smoke when it was started from being cold. They told us it was safe to drive it to Ohio and back. On the way back, a safety light came on. When we took it back in they finally determined that the motor was blown and they said they would have it replaced. They still have the car and we want to nullify the entire deal.Thank you for any assistance.Desired SettlementI prefer to have my Buick back and forget this ever happened. But, I suspect it's long gone. If we pay off this loan, we'll never be able to get this high price for the Kia. Also, it must have been in very bad shape for it to take almost 2 months to replace the engine.I will be happy to go to the media about this.The date of 1/7 is an approximation.Business Response My name is [redacted] and I am the general manager for Matthews Motors. I want to clear up this issue and actually provide everyone with the facts surrounding this complaint. Mrs. [redacted] and Mr. [redacted] came in actually on 2 separate occasions. The first time they came into the dealership and we showed them numerous vehicles as they did not purchase, they went home to do there research even though they say they didn't. get too. They actually came back a few weeks later looking again and after we showed them numerous vehicles the 2012 Kia Sorrento was actually the only vehicle they wanted and picked it out themselves. This vehicle number one has a retail book and fair market value of [redacted] and we actually sold it for less than that at XXXXX.00 so obviously the research they have looked at isn't right regardless, so the vehicle was not WAY OVERPRICED as they say. We also gave them over trade in value for there Buick they traded in with 185,000 miles on it. I also went above and beyond to get them a 7.50% interest rate with Mrs. [redacted]'s 586 credit score. She actually fell into a tier 5 which should have been a deserving interest rate of 16.99% but I got her tier bumped and really looked out for her and her husband in this matter. Regarding the engine, it never blew up as she states. It did blow a cloud of smoke and the check engine light came on. We diagnosed the motor as having sludge in the engine which is something we wouldn't know about the vehicle through a normal used car inspection. We actually sent the vehicle off to have an engine put in the Kia for Mrs. [redacted] as she was then complaining that she wouldn't take a used motor which is the standard practice by anyone. She bought a used vehicle not a new one. We also found a motor with half the miles on it than what was in her vehicle. We provided Mrs. [redacted] with a FREE loaner vehicle which we do not normally do and also paid around 5000.00 to put the engine in the Kia for them with no hassle to the customer at all. It did take around 3 weeks for the whole transaction to be completed with the motor because there was actually one part that was on back order which is no fault of anyone other than the factory not having built enough of that one particular part. I apologize if Mrs. [redacted] feels she was inconvenienced by this but there was no way for us to know any of this with the motor. As far as I am concerned [redacted] Motors has done nothing wrong and has bent over backwards for Mrs. [redacted] and Mr. [redacted] regarding this situation from the sales process to the service department. Mrs. [redacted] has since this complaint picked up her 2012 Kia Sorrento from [redacted] in our service department with no further complaints to my knowledge. She has asked for the paperwork on the engine and the shop failed to give us that but I am in the process of retrieving that information for her. Thank you so much for your time and consideration in this manner.Consumer Response My significant other, [redacted], and I are both seniors and disabled. He has had strokes and is legally blind. Matthews Motors (MM) was well aware of these facts. We also explained that we have a hot dog cart and, when we pack our Buick Rendezvous up with all the coolers, umbrella, etc. that we have to have to use the cart, we were out of space. So we were looking for a vehicle, probably a minivan, that would have more internal space.On 10/31/15 we purchased a 2012 Kia Sorento with approximately 35,000 miles from MM for $25,000, which we were told was the Blue Book price. They told us that [redacted] would only let us use their loan in October, so we couldn't go home to do our own research or wait for something larger to come in. Now we know the car was seriously overpriced. We traded in my Buick Rendezvous. I had a number of buyers begging to buy the Buick from [redacted] for $2,500. MM assured us that they would give us at least that amount for the trade-in. (The Sorento's interior space is not as large as the Buick's was. In fact, [redacted] hits his knee on the dash and his head on the doorway most times he gets in and out of the car. He was no longer with me when the Sorento was chosen.)The salesperson who sold us this car, assured us that he had been a Kia salesman in ** for five years before starting at MM and that this car was worth $25,000. He and the more senior person who was helping him to manipulate me into making the deal, showed me a (phoney?) Car Fax report showing the same value. I pointed out many scratches on the exterior of the car. They both said the car had just come in and that the finish would be like new after detailing and buffing out the scratches (totally untrue). When I went back a few days later for the salesman to show me the 'ins and outs' of operating the Sorento, the expert Kia man was no longer working there.About two and a half weeks later, the Sorento was blowing a huge cloud of smoke when it was started from being cold. They told us it was safe to drive it to [redacted] and back. On the way back, a safety light came on. When we took it back in they sent it to [redacted] Kia in Wendell who determined that the motor was blown and offered to replace it. Had [redacted] replaced it, the motor would have been covered by the Kia warranty. Matthews told the dealer that they would have it replaced. The Sorento was gone for about two months, during which time MM continued to tell us that [redacted] Kia had it for the engine replacement.Ever since the car was returned to us I have asked for documentation on the replacement motor, especially to show how many miles were on it. MM was supposedly searching through all their records for months for the paperwork. Every time I called or went in and asked for it I was told that so and so would get to the bottom of it and call me the next day. No one ever did.We have now learned that the Sorento was purchased from a local Cadillac dealer and, when they learned that the motor had to be replaced, the two businesses agreed to share the cost ($4,000). They turned the car over to an independent repair shop and that's where it was for two months. They say that that repair shop has since gone out of business and the owner has moved out of state, so they cannot get any documentation on the replaced motor. They also claim that neither MM or the Cadillac dealer received an invoice or a receipt when they each paid their half ($2,000) of the cost of the engine!! (As I understand it, any purchase over $25.00 must be backed up with paperwork in order for it to be acceptable as a tax deduction by the IRS.)On Wednesday, 8/3/16, I took the Sorento to MM as requested so they could 'get the serial number from the motor and call Kia to find out the mileage'. This sounded odd, since I'm sure the motor came from a junkyard and could have any mileage and/or been used more than just in the original car. We were given a small loaner car to use. On Friday, 8/5, we were to leave to go to [redacted]. We went to MM and they gave us a previously owned Dodge Grand Caravan for the trip.Yesterday I called to let MM know that we and their minivan were back. Many hours later they called and told me that they had been over the Sorento motor with a fine tooth comb and that it's in great shape and I should go get it. I asked about the mileage and documentation, and now I can't be terribly accurate because of the fast talking and double talk. Something about [redacted] Kia wouldn't help them (?) so they had to call Kia and Kia had taken many days before returning their call and request for information. (How would Kia know the mileage of a motor in a junkyard?) Then he (general manager of MM) took the information given to him by Kia and ran a Car Fax report to show that the replacement engine had 23,000 miles on it when it was put in the Sorento and that it would still be under warranty (whose?) But the GM has no documentation, not even a printout of the [redacted] report. So come get the Sorento - everything's fine.I also think it was unethical for the GM who answered my first complaint to give out my personal credit information.Final Business Response We are working with Mrs. [redacted] to resolve this issue. We are currently trying to find her another vehicle so that we may trade her out of her Kia. We hope to have this resolved soon.

I am so dissatisfied with the sales people at Matthew Motors. The situation could have been handled better than it was.On Saturday July 25 I sent my son down to Matthew Motors to see if he could qualify to purchase a car on his own. So when [redacted] called and told me this he did not make enough so I being his mom has to so sign with him to get the car. I emailed her my paycheck stub and we did the application over the phone. About 3 hours later my son calls and tell me that he test drove the car and they was working the price and amount per month. What they told me I was not happy with and told my son to get up and leave. They told him to come back in and called me on the phone to ask what would it take for me to change my mind about purchasing this car. I told [redacted] that I need to be the co applicant and my son the primary applicant, payment need to be under $400 and he said ok done deal. My left and came home and on Sunday July 26 we went back down to Goldsboro to pick the car up, we live in Raleigh. Matthew Motors sent [redacted] up on Monday for me to sign the papers etc well they had it all screwed up I was the primary and my son was the co applicant. I told him that this is not what I was told on Saturday. So [redacted] called back to the dealership and And [redacted] stated that he was not here on Saturday and they needed to figure what was going so he left. [redacted] calls me back and says that the only way that he can do it is for me to be on the loan by myself and I said ok fine. [redacted] comes back on Wednesday July 29 and we sign got 30 days and I thought everything was ok. I get a call from [redacted] on Thursday July 30 2015 needing a copy of my paycheck stub and license and she says that [redacted] needs to talk to me. [redacted] calls me on Friday July 31 2015 and asked did I say that I was going to sell my vehicle that I have with the state employees credit union and I said no. He says I am sorry but the bank will not let me do it until you sell or pay off that vehicle. I told him that I have multiple vehicles in my name never had a problem and he states that it is a NC law. They are coming back up to Raleigh to pick up the vehicle and I had signed the papers and had insurance put on the vehicle. I am so frustrated and disappointed right now. First of all they ran my credit 20 times with my approval and lied to me the whole time. When I asked for my deposit back [redacted] states did you drive the car what does that have to do with anything then he says I guess I can give it back to you WOW!! They lied to me and my son.Desired SettlementI want the Revdex.com to ask why did they lie and to take advantage. Business Response /[redacted]/We apologize for any inconvenience this matter has caused [redacted] and her son. The original bank call indicated that she would have to trade or show paid in full for the SECU open auto account. We attempted to add her son because he did not have an open auto. Once we contracted him, we realized that his income would not work as he had to stand on his own. The reason that [redacted] wanted him to be the buyer and her the co is because she told our sales person that she was wanting to get a mortgage loan and that she felt it would affect her. We explained that either buyer or co-buyer, it could still affect her on a mortgage loan. This was a sub-prime lender that requires certain stipulations to be met. We could not add the son because his income would not budget. They would not allow her to have two open accounts. In and attempt to keep the customer happy and in the car, we exhausted all of our options. The customer was refunded the down payment and the deal was unwound. Consumer Response /[redacted]/Regardless of what was said to the salesperson I decide to help my son out by having it in my name. They overpriced that car which was being financed for 6 years now they knew better than that but hey that's ok. I'll make sure I let people know to never get a car from them Matthew Motors. They kept running my credit until they got a lender and I want them to correct that.

Purchased a vehicle with a defective transmission line. The extended warranty manager AND the dealership insist it's my fault for not noticing.I purchased a 2010 Chevy Camaro from Matthews Motors on Nov. 7th. I was completely happy with my purchase until Mar. 19 when I noticed the car didn't want to go in reverse. I figured maybe I was stuck but I wasn't. Later that day it started tonhave issues going forward as well. Two days later I took the vehicle to Matthews to have it checked. The technician came out and said and I quote "man you've got all kind of problems with that transmission but don't worry the good news is the warranty will cover the repairs" I dropped it off to the recommended shop they provided and when I called to see if my vehicle was repaired they said it was not covered under warranty because it was my fault that the transmission was blown. I asked "how is it my fault"? The mechanic said that the inspector said since I drove the car with a damaged transmission line and didn't notice the leak that it was considered operator error and thus the warranty doesn't cover the repairs. I called the warranty office myself and was told again that more than likely the line already had a leak in it when I bought it but I still should have noticed. I called and left a message with the salesman [redacted]) who was able to email me on my birthday but could not seem to return my call about this issue. So I called on April 4th and spoke with [redacted] the General Manager. He said he would call the warranty himself and call me back. Well he did call me back and said there was nothing they could do because I drove the car with the line leaking and once again I asked how was I supposed to know? He asked who did my oil changes and asked why? He said because they would have noticed a leak. So basically you guys are still blaming me for a car that was obviously flawed when I purchased it. The general manager called me back 15 mins later and said they would call me the next day April 5th and that call never came. Honestly, I was not surprised. I now have no vehicle unless I pay for a transmission I CAN'T afford!! and I literally had to walk to the store just to get cat food. I was warned not to do business with these individuals and did not listen and now I'm hoping they will resolve this issue and look respectful. I bought that car in good faith when I had a deal from another dealership and Matthews convinced me to purchase their vehicle and now look what has happened.Desired SettlementI honestly would consider trading the vehicle back in for another because I really don't trust this one anymore and would gladly exchange it for another vehicle on the lot but if they are not willing to do that which I can't imagine why they wouldn't then I would accept. I also although reluctantly would accept it if they covered my repairs. I am not a mechanic and I never noticed ANYTHING wrong with the car (no leaking,no jerking) nothing until the morning it would not go in reverse. Business Response I am sorry for the delay but Mr. [redacted] is no longer with us and I didn't know the Revdex.com had not been informed. We are taking care of the problem for the customer as I write this. This will be resolved and I hope the customer is 100% happy.[redacted]President Consumer Response On April 28th I received a call from [redacted] (the GM) he wanted to know my side of what was going on. I told [redacted] the complete story and he said he would call [redacted] transmission and then call the warranty company as well. He assured me that the car would be repaired. On April 30th [redacted] called me back and told me to go ahead and make my car payment and that their insurance company would be there Monday and I should riding by the end of the week which would have been May 6th. I never received a call. I called [redacted] transmission on Monday May 9th and asked when my car would be finished. [redacted] replied "finished"? I haven't even started on it because no one has told me to fix it." I immediately called [redacted] who then said they were getting a transmission from Florida and there was a delay but the transmission should here today (the 9th or no later than tomorrow (the tenth) and he would call me in the next 24 hrs to let me know when my car would be fixed. To be fair to Matthews Motors I waited 72 hours before I responded to see if they would keep their word and call me like they promised and they did not. Today is Friday May 13th and I have not heard a word from Matthews Motors or [redacted]. They claim in their response to this matter that the issue is being resolved as he wrote his statement yet [redacted] transmission has not heard anything and I myself have not heard anything regarding this matter since May 9th. I contacted Wells Fargo today and informed them that if the car is not repaired by next Wednesday May 18th that could get the address from for [redacted] transmission and I am voluntarily returning the vehicle. I chose the 18th because that would be exactly 2 MONTHS I have not had a vehicle!!! This experience has been ridiculous to say the least. I have spent an average of $400 a month on cabs, [redacted] and rental cars just to get back and forth to work because I bought a faulty vehicle.Final Consumer Response Yes my issue has been resolved to my satisfaction by Matthews Motors. Thank you so much for everything.Sent from my Boost Mobile Phone.